I had a great experience with Wifinity thanks to James. He was incredibly kind, patient, and genuinely helpful in resolving my WiFi issue quickly and efficiently. What really stood out was how cl... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Sophie provided excellent support with my query today. I was struggling with connecting my devices due to some hidden settings on my devices (settings I wasn't aware off as I am not tech savvy). She w... See more
Company replied
Customer Service is really Amazing Sophie, you are a star . Sophie helped me with the WiFi connection issue very easily and professionally. My WiFi is connected to my laptop and other phone, but the... See more
Company replied
Always manage to sort out my connection problems with no drama, their instructions are super clear and they never talk down to you. Staffed by the best support team ive ever had the pleasure to have... See more
Company replied
Company details
Written by the company
Founded in 2007, Wifinity has become a trusted and established Internet service provider supplying the Defence, Leisure, Retail & Education sectors. Wifinity maintains a market lead by using the latest technology to deliver a fast and reliable service tailored specifically for your unique needs.
Contact info
Level 5, The Grange 100 High Street, N14 6BN, Southgate, London, United Kingdom
- 02080901290
- support@wifinity.co.uk
- wifinity.co.uk
4.7
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The man was very helpful
The man was very helpful. Sorted out a LAN connection issue and got my TV reconnected.
April 2, 2026
Unprompted review
Reply from Wifinity
Hi Michael, Thank you for this great feedback. Kind regards, Emma, Customer Service Manager
Wifinity installed
Wifinity was installed for me 31st March, teething troubles at first.
Then today 2nd April I received an email from wifinity requesting a phone call from me.
The operative namely (Andrea) was polite very professional 👏 & a pleasure to talk to,She guided me through every step . Hooray I now have wifi on my television. I am an O.A.P. her patience was second to none. Big Thanks 😊 to ANDREA....
April 2, 2026
Unprompted review
Reply from Wifinity
Thank you Margaret for this feedback. Its great to see Andrea was able to assist you. Kind regards, Emma, Customer Service Manager
Amazing customer service5*
Amazing customer service! Checked into park dean for family Easter holiday and had is connecting to the wifi we were so lucky to get such amazing help and customer service from BILAL this man was a absolute credit to the company and helped us solve all of the issues. Wish more companies had this level of help and customer service. 10/10 5* rating
April 1, 2026
Unprompted review
Reply from Wifinity
Thank you Ashley for taking the time to leave Bilal this fantastic review. Kind regards, Emma, Customer Service Manager
Lily is a very helpful and pleasant…
Lily is a very helpful and pleasant agent.
April 1, 2026
Unprompted review
Reply from Wifinity
Thank you for your feedback Graham. Kind regards, Emma, Customer Service Manager
Great experience and very helpful from…
Great experience and very helpful from Bilal ! Thanks.
- FA
April 1, 2026
Unprompted review
Reply from Wifinity
Thank you Fatima for this great feedback. Kind regards, Emma, Customer Service Manager
Lily was lovely and made sure that all…
Lily was lovely and made sure that all my needs was attended to with professionalism and respect.
Thank you lily
March 31, 2026
Unprompted review
Reply from Wifinity
Hi Modou, Thank you for taking the time to leave Luly this lovely review. Kind regards, Emma, Customer Service Manager
Spoke with Bilal today
Spoke with Bilal today, and he helped me out and resolved the issue there and then on the phone.
Grateful for the support and sorting the issue out for Me
March 31, 2026
Unprompted review
Reply from Wifinity
Hi Falan, Thank you for taking the time to leave Bilal this positive review. Kind regards, Emma, Customer Service Manager
Bilal helped me get back online within…
Bilal helped me get back online within a few minutes as I struggled to re connect to the internet.
March 31, 2026
Unprompted review
Reply from Wifinity
Thank you for this great review Bill. Kind regards, Emma, Customer Service Manager
Helpful friendly and generally…
Helpful friendly and generally satisfactory. Tuned into the fact that I’m
Not very tech minded. Too old!!’
March 30, 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to share your experience Jane. Kind regards, Emma, Customer Service Manager
Bilal was very helpful.
March 30, 2026
Unprompted review
Reply from Wifinity
Thank you for your kind review Alex. Kind regards, Emma, Customer Service Manager
Lily is amazing
I spoke to Lily regarding some issues I was facing with my connection. She was patient and listened to them and offered immediate solutions which actually worked! She is a star!!!
March 30, 2026
Unprompted review
Reply from Wifinity
Hi Vana, Thank you for this positive review. Kind regards, Emma, Customer Service Manager
Excellent prompt and cheerful service
Excellent prompt and cheerful service, thank you
March 30, 2026
Unprompted review
Reply from Wifinity
Hi Christine, Thank you for taking the time to leave us this 5* review, it is greatly appreciated. Kind regards, Emma, Customer Service Manager
Lilly was fab very helpful
March 30, 2026
Unprompted review
Reply from Wifinity
Hi Claire, Thank you for your feedback. Kind regards, Emma, Customer Service Manager
I am 73 years old
I am 73 years old, and my knowledge of technology is not good Andrea was extremely patient with me and very helpful. I cannot thank her enough.
March 30, 2026
Unprompted review
Reply from Wifinity
Thank you for this great review Rob. Kind regards, Emma, Customer Service Manager
Had to cancel today due to not needing…
Had to cancel today due to not needing the internet anymore and can’t fault the process. I spoke to Karima; who was friendly and efficient; who sorted me out straight away. The internet was good overall and the cancellation isn’t because of poor service.
March 30, 2026
Unprompted review
Reply from Wifinity
Hi Steve, Thank you for sharing your experience. Kind regards, Emma, Customer Service Manager
Spoke Gem ,who was so pleasant and…
Spoke Gem ,who was so pleasant and polite but more importantly brilliant at her job.
THANK YOU GEM
March 30, 2026
Unprompted review
Reply from Wifinity
Thank you for this great feedback Alan, I will be sure to pass your comments onto Gem. Kind regards, Emma, Customer Service Manager
Outstanding technical support service
Outstanding technical support service. I spoke with Sophie and she was amazing. Very helpful and knowledgeable. She knows what to do and was very patient with me. I lost my access to the internet and no records of me in their system, but with her help, I’m connected back to my internet/wifi. Excellent customer/technical service support.
March 30, 2026
Unprompted review
Reply from Wifinity
Thank you for this amazing review. Its great to see how happy you are with the service Sophie provided you. Kind regards, Emma, Customer Service Manager
Super helpful staff
Had a snag getting connected and rang the helpline. Katie was a huge help and got me sorted in 5 minutes! Great service couldn’t ask for better.
March 29, 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave this great review. Kind regards, Emma, Customer Service Manager
Katie was really helpful and respectful…
Katie was really helpful and respectful and helped me without any issues.
March 29, 2026
Unprompted review
Reply from Wifinity
Hi Arshdeep, Thank you for taking the time to share your experience. Kind regards, Emma, Customer Service Manager
KARIMA was so calm and took her…
KARIMA was so calm and took her time(over 30minutes ) to help me solve my chromebook network issue
March 28, 2026
Unprompted review
Reply from Wifinity
Thank you Victor for this lovely review. Kind regards, Emma, Customer Service Manager
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