Wig Studio 1 Reviews 2,639

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that wigs are as described, comfortable, and look natural. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly or even earlier than expected. Additionally, customer service receives high marks for being helpful, responsive, and going above and beyond to assist with inquiries and order changes. However, some people were dissatisfied with certain aspects of their orders, particularly concerning product appearance not matching website images or descriptions, leading to disappointment with colors or styles. A few other people also felt that communication regarding order status could be improved, and some experienced issues with wig sizing or receiving substituted items without prior notification.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, style, and comfort of the wigs,... See more

Quality

Customers consistently note positive experiences with quality, often praising the great quality of the wigs,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Consumers find order experiences to be ambiguous, with many praising the easy ordering process and prompt... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent, great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I usually go thru a different company to order my wigs but after shopping around, Wig Studio 1 had my Jessica by Estetica at a lower price. You were out of my color I get. You sent me a email listing... See more

Company replied

Rated 5 out of 5 stars

The outlet sale helped me discover a new favorite work wig! Wynn is very similar to Alva but with a super comfy monofilament cap. It has less hair than Astrid but is about the same length. I've been l... See more

Company replied

Rated 5 out of 5 stars

I have purchased many wigs from WigStudio1. Their delivery is fast; my order is processed quickly. Merchandise is always top quality and in good condition. Returns are easy, and customer service is a... See more

Company replied

Rated 5 out of 5 stars

Very quick shipping. Well packaged. Great quality wig. Great style right out of the box. I did return it because it was much grayer than I expected. It was very comfortable and fit well.... See more

Company replied



Company details

  1. Beauty Product Supplier

About Wig Studio 1

Written by the company

TaxSlayer Logo Transform your look and embrace your confidence with Wig Studio 1. Our top-quality wigs and toppers cater to your unique needs and budget, while our exceptional customer service and supportive community are here for you every step of the way. We also offer free consultations to assist you in your hair journey.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

fast shipment but not like wig.

i received it very quick , but the wig was not at all the way picture looked.

April 27, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for the review. Photos on the website can include some professional styling in the model photos. We always suggest checking out YouTube videos on a style. Our team is always happy to help with any questions as well.

If you feel this item is defective, you are welcome to send photos, and I will be happy to review them. You can reach me at support@wigstudio1.com.

Thank you!

-Racquel

Rated 2 out of 5 stars

LONG TIME CUSTOMER

I FEEL THAT IT TAKES A LONG TIME TO RECEIVE SHIPMENTS AND I DON'T LIKE THAT REWARDS EXPIRE OR EXPIRE SO QUICKLY. I HAVE BEEN A CUSTOMER FOR YEARS AND ONLY THINK I HAVE BEEN ABLE TO USE MY REWARDS ONCE. WHEN I ORDER 2-4 WIGS AT A TIME IT CAN BE PRICEY, SO I CANNOT AFFORD TO ORDER ANOTHER WIG BEFORE MY REWARDS EXPIRE. I HAVE TO WEAR A WIG TO FEEL COMFORTABLE DUE TO HAVING ALOPECIA SO I LIKE TO ORDER ONES THAT LOOK AND FEEL NATURAL. THANK YOU!

April 29, 2026
Rated 4 out of 5 stars

My experience.

The best thing I liked was the video of how to wear the wig, how to trim it and how to care for it. That was really helpful.

April 27, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for your feedback!

-Racquel

Rated 5 out of 5 stars

Katie by Esthetica

Responded promptly to confirm my order for Katie by Esthetica. The wig is lovely and I am pleased with it. I have received compliments on the style and color. The wig and accessories were packed well, no leakage from the shampoo and conditioner. Overall, I am very pleased with my experieence in purchasing this wig. You have a new customer.

April 23, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you so much for the review. Your feedback is so helpful to us.

Welcome to Wig Studio 1 :)!

-Racquel

Rated 5 out of 5 stars

Great Customer Service

Associates are very helpful and professional. They communicate regularly which is really important.

April 30, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you so much for your review. Our team is dedicated to ensuring our clients feel supported in their journey.

We appreciate your feedback!

-Racquel

Rated 5 out of 5 stars

Shipping was fast

Shipping was fast. I love my new wig and regret not ordering this long before now.

April 24, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for the review.

-Racquel

Rated 5 out of 5 stars

Great prices and fast shipping

Good prices and fast shipping.
There are so many pieces to choose from in every price range.

April 28, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for choosing Wig Studio 1! We appreciate your feedback.

-Racquel

Rated 3 out of 5 stars

Open box wig

Ordering from Wig Studio 1 was great. I ordered an out of box wig. When it arrived, it looked brand new. I love the color. I love the style, but the edges of the wefting behind the ears is a problem. I’ve had to carefully cut edge of wefting in order to be worn.

April 27, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for the review. We are sorry to hear that you had to adjust the ear tabs to work for you. If you need us, please don't hesitate to reach out.

We appreciate your business!

-Racquel

Rated 5 out of 5 stars

Easy return

Easy return. Much appreciated.

April 25, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you so much for taking the time to leave a review.

We look forward to working with you again soon!

-Racquel

Rated 4 out of 5 stars

Love your products

Love your products. Search wonderful colors to choose from. From the purchase to delivery to an easy return you guys were awesome.

April 28, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you so much for your review. We look forward to working with you again soon!

-Racquel

Rated 5 out of 5 stars

Everything went very well

Everything went very well. I loved the wig that I ordered but it ran too small. I will be ordering again soon.
I appreciated the fast response on return! Thank you!

April 24, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for taking the time to leave a review!

-Racquel

Rated 5 out of 5 stars

I took a chance and ordered one of the…

I took a chance and ordered one of the discontinued wigs, Gabor Luck. I couldn't be more pleased. It fit almost perfectly right out of the box. The bangs needed a little trimming. I have received several compliments on this wig. I am considering ordering another for backup.

April 23, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Yay! We are so happy to hear that this one worked out so well for you. These outlet deals are amazing.

Thank you for choosing Wig Studio 1!

- Racquel

Rated 1 out of 5 stars

You sent my order through UPS and then…

You sent my order through UPS and then in never comes and you tell me to file through the protection plan service. That is not my responsibility but yours. I want my money back.

April 23, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

While Wig Studio 1 is not responsible for lost or stolen packages, we do offer Package Protection for added peace of mind. You can find the full details of this coverage at the bottom of our website.

We kindly ask that you complete the claim form so we can confirm your preferences and gather any additional details needed to move forward. I do see that your claim has been received.

Please note that there is a 7-day waiting period before we’re able to process a claim. This is in place because packages are sometimes marked as delivered prematurely or may still arrive within that timeframe.

We appreciate your understanding and truly value your business. Please don’t hesitate to reach out if you have any questions in the meantime.

Thank you!

-Racquel

Rated 3 out of 5 stars

Have patience, don’t make a decision under pressure.

I love the sales, but I was not able to get a response from customer service timely for a description on the wig color on the BOGO offer. I searched for any reviews on the color and came up empty handed. As I mentioned, I sent a message to customer service to get info. No response so I took a chance and ordered. The same day I got a return call and after learning the color description, it was all wrong for me. Unfortunately I was told the order couldn’t be stopped. Learned my lesson, if I can’t confirm prior, don’t order. I received the two same wigs, Gramercy, which I loved the style, but color horrible on me and others agreed. I didn’t even open the other box with same wig and color. Unfortunately this set me back being on a fixed income and not being able to cancel or return it. I can’t sell them because I don’t have Venmo or PayPal. So depressing. Thinking I made a great purchase that turned out to be a loss for me. I would to add, customer service did contact me, but the ordered had been processed and could not be stopped. They offerer to have me return, box unopened but not at a full refund and understandably the mailing I would have to cover. Hence the reason I took a chance on the color and did not return. Customer service was still pleasant and great to deal with.

April 22, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for your review. I checked into your inquiries, and it appears that we returned your calls on the same day they were received.

Additionally, we had offered to accept these items back for return, but it appears you later decided to keep them.

We truly appreciate your business and the opportunity to assist you.

-Racquel

Rated 5 out of 5 stars

Returning customer!

I’ve purchased in the past from Wigstudio1, they are fantastic! Great prices, fantastic delivery, excellent customer service and great products! I highly recommend!

April 24, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you so much for your support. We appreciate your feedback.

We look forward to working with you again soon!

-Racquel

Rated 5 out of 5 stars

Wig Studio 1 - selection and service

Wig Studio 1 always has a wide selection and great values. Ordering is easy and packages always arrive safely.

April 20, 2026
Wig Studio 1 logo

Reply from Wig Studio 1

Hello -

Thank you for taking the time to leave a review. Your feedback is important to us.

We appreciate your business and look forward to working with you again soon!

-Racquel

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