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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items often appear natural, well-made, and lightweight. Many also highlight the exceptional customer service, with staff members consistently described as helpful, polite, and quick to respond to inquiries and resolve issues. However, some people were dissatisfied with the product itself, finding that items received did not match advertised images or descriptions, particularly regarding color and hairline. A few other people also felt that the ordering process could be problematic, with some experiencing long shipping times or not receiving their orders at all.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the natural look, softness, and... See more

Quality

Clients share positive opinions on quality, with many praising the high quality, natural look, and soft,... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness, quick... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report never receiving their orders,... See more

Staff

Reviewers consistently express high satisfaction with the staff, particularly highlighting the exceptional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service. I did have an issue with the wig color as the marketing photo was not the same as uwig I received. That was disappointing but if you order something online without actu... See more

Rated 5 out of 5 stars

After received my first 2 Perla & Muriel wigs, I received so many compliments on my hair looking goog (enthusiastic "Wow! Your hair looks really great!" from friends that know me & strangers as well,... See more

Rated 5 out of 5 stars

To whom it may concern, I have been dealing with Chris regarding a query over the last several days, I am extremely happy with the speedy response to my emails and the manner in which my query has bee... See more

Rated 5 out of 5 stars

I bought 2 wigs, one was just perfect! The second just wasn’t laying quite right. Customer service was excellent! They responded immediately to every email to fix the issue and make sure I was compl... See more


Company details

  1. Hair Extensions Supplier

Information provided by various external sources

We founded Wigyy with one simple goal: To constantly evolve and deliver beauty to our customers, so that everyone can achieve the hair of their desires.


Contact info

3.7

Average

TrustScore 3.5 out of 5

867 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Customer Service

Customer Services is amazing. I sent a general email about my order, quickly Chris responded with all the information I needed on my order with only my name. Great job and thank you for your hard work.
Michele Fairbank

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Worst wigs ever! Don’t waste your money!!!

The product picture and descriptions are nothing like what you get. Horrible quality. I’ve bought better wigs from a Halloween store or Walmart. I sent email telling them how dissatisfied I am and they offered me 15% back…ummmm I replied back I wanted 100% back and they have yet to reply. That was 4 weeks ago.
Even the stitching around the edges is poor quality. Sorry company!!!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

This is my third order. This Perla wig is a total upgraded version of Muriel. Its outstanding! This has scalp detain unlike the other two. 5 stars!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I found the wigs to be just as…

I found the wigs to be just as beautiful as they look in the ads. Very well made, gorgeous and lightweight. Very easy to fix. So natural looking. The customer service is wonderful and they respond to any issue you should have in a timely fashion. I couldn’t recommend them more. And such reasonable prices. Don’t hesitate to buy one of these, it’s a win/win situation! You will love it!❤️

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Chris was awesome to communicate with

Chris was awesome to communicate with. He dealt and met all my needs and offered me a fair return because I was not satisfied with the 2 products I received. Thank you for making the return process go so smoothly. Candace

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

I Love Wigyy

I Love Wigyy. When I received my last order, it was a bit too dark for me. Chris went above and beyond to help me get the problem resolved. I will definitely be ordering again and did I mention shipping was lightening fast!!

Pat B.

August 21, 2025
Unprompted review
Rated 2 out of 5 stars

Hello

Hello, I wish I could give you 5 stars, but unfortunately I cannot do that. The reason is that first, my order did not arrive quickly. Second, after my order arrived, I did not like it and wanted to return it to you, but my request was rejected by you, so I keep your product with me and only 30% of the amount paid will be returned.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Wiggy is the place!

Wiggy is the place to find and select a wig. If you order the wrong one, not a problem, promptly you will get a refund. They have a great selection from which to chose.

August 20, 2025
Unprompted review

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