Wildanet Reviews 1,026

Aaron and ollie were great! They set us up quickly and efficiently.
They ran through every step with us! They were really down to earth, we couldnt fault them.
Both men were amazing with our autistic 6 year old daughter when she came home from school they took time inbetween what they were doing or telling us about to answer her thank you to them both they are a credit to the team
Our daughter is happy there's no more lag in games

Really helpful and efficient right from the word go. From Jack Challoner who answered all of our initial questions clearly and continued to help right up to the installation. To Derek Jamie and Josh, the installation team, who were brilliant. Very pleased so far 10/10.

So far so bad! I've ended. So far after two weeks no email access. I have a private domain and Wildanet can't cope with that it seems. Next they recommend Yealink as a supplier of VOIP telephones, I bought one £40 only to be told it's not compatible, Regarding the email You can go on the help page on their web page and ask for help and it opens an Outlook message folder, not much use when you can't use emails. I will be demanding a refund of the cost of employing an IT consultant to sort this mess for me, any problems and I will be putting a small clames court claim in.

The whole procedure went smoothy from the time we agreed with the Sales Agent to switch to Wildanet to installation. In fact, the changeover was completed two weeks ahead of the anticipated time. We had one slight hitch when transferring the landline but this was dealt with swiftly and efficiently by the technical support team. All in all we couldn't fault the staff and our Sales Agent, Kizzie, was particularly helpful, even to the point of follow-up contact after everything was completed.

Jamie who did the final installment today was brillant and so so helpful in setting up my devices.

Fast efficient and professional service. Friendly and helpful staff. Top marks for a great experience

Fantastic, the engineer was very calm and was not faze with 2 dogs in the bedroom that were sometimes loud. He took time to explain what to do. I

I ordered Wildanet’s flagship 2Gb broadband on 19th January 2026. Over two months later, I’m no closer to actually having a service, unless silence and guesswork now count as part of the package!

Communication is, quite frankly, non-existent. In that time, I’ve received just two emails. One of them asked whether I still wanted to proceed because they “hadn’t heard from me,” which would be amusing if it wasn’t so absurd, I’ve had to chase them repeatedly just to get the bare minimum of information and they’ve even failed in offering that.

The last update I received was over a month ago (after I chased them of course) when I was told a second site survey was required. Since then, absolutely nothing. No updates, no timelines, no sense that this order is being actively managed at all.

What’s most impressive is how a company can market a premium, ultra-fast broadband service while delivering a customer experience that is this slow, this unresponsive, and this disconnected. At this point, the only thing moving at 2Gb speed is the rate at which confidence in this company disappears.

Delays can happen, I understand that. But a complete lack of communication, ownership, or basic customer care over a two-month period is simply unacceptable. This does not reflect well on a local “Cornish company”, quite the opposite. Incompetence springs to mind.

If you’re considering Wildanet, be prepared to do all the chasing yourself, receive little to no meaningful response, and ultimately wonder whether anything is happening at all. If minus stars were a thing, they would be getting many of them! Shockingly poor.

Signed up to Wildanet in September 2025, it’s now the end of March 2026 and they still haven’t installed it (6 months). I’ve chased and they just say it’s due to their 3rd party not doing the work required to install it and they can’t give me any date for installation. Pretty poor really and honestly doesn’t give me any confidence if I ever need repairs!
So now looking at Airband - I’m sure they’ll take my money!

Very pleased with Kai and Finns work today fitting our internet, installation done with efficiently and professionally and explained clearly how it works.
Thanks Graham.

The workers that came were friendly and professional and explained everything as they carried out the job couldn,t have been a better experience thankyou .

I have found their customer service to be excellent. From ordering to delivery they informed me every step of the way and everyone was incredibly polite. Jacob and Joshua the internal setup guys could not have been more helpful, friendly and efficient as was everyone I have dealt with from them, including Jack from telephone sales. Thanks

The connection team turned up on time and provided a very neat connection to our home. I would definitely recommend WILDANET for their professionalism , speed and price.

Had a low speed fault, Jamie attended and replaced outdated equipment and replace fibre to ont. He explained everything to us and completed the repair. Jamie is a polite, professional and knowledgeable worker and a credit to Wildanet. Thank you.

Broadband installed after overcoming many hurdles. Very polite and informative staff who didn’t give up trying to provide an underground solution. Looking forward to using the superfast fibre broadband.

Derek and Jamie were friendly, helpful and knowledgeable whilst installing my broadband, answering my questions and offering advice. Great workers!

Just had Dan install fibre at my home, the engineer is very friendly and extremely efficient, clean and tidy. Would highly recommend the install to anyone. Massive Thanks to Dan.

On time helpful tidy and smartly dressed

Our first contact was with the field sales agent (Jack) who was very helpful and kept us informed. The installation itself was straightforward following a thorough survey. The contractors who laid the cable were very tidy and considerate. Our internal installation was done by Jamie who left no mess and clarified everything we needed to know. Great service from beginning to end.

Had a visit from Kai and Finn today to switch my broadband over to Wildanet. The lads were extremely professional and efficient. Done in just over 20mins. They showed me that the connection was working fine and explained what to do if I had any problems. Great service, would recommend.