The flowers are amazing and just get better and better as they open! The yellow peonies are particularly fabulous! Only two disappointments in that I forgot to complete a message card to my daughter a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice Flowers but I was disappointed by the size of the bouquet of flowers. I chose the largest size and the style wild. In comparison, I ordered an additional bouquet of flowers by another compa... See more
Company replied
Flowers were fantastic but were delivered too late in the day after our colleague had left the Chiswick Nursing Centre for the day.
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... See more
Company replied
Company details
Written by the company
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contact info
Unit 3-4 Linford business estate, SW8 4AB, London, United Kingdom
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3.7
Average
434 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
beautiful flowers
beautiful flowers, beautifully presented and delivered on time (ordered from abroad).
March 2, 2025
Really disappointed in a very expensive…
Really disappointed in a very expensive bouquet. It was small, the flowers were old and my daughter was not impressed. What should have been special was not. RIP off.
February 25, 2025
Reply from Wild at Heart
Hi Catherine,
Thank you for your review. We’re truly sorry to hear that you weren’t happy with your flowers. We’ve carefully reviewed your bouquet and can confirm it was made to value, and the images provided did not show any old flowers. That said, we are very sorry you are disappointed with your order and that it did not meet your expectations.
Please know that your satisfaction is very important to us, and we truly appreciate your feedback.
Many thanks,
The Wild at Heart Team
Not cheap but everything I hoped for
I bought the smallest mimosa bunch. It was a generous 10 sprays and amply filled the recipient's vase, as well as scenting her whole room.
February 24, 2025
Amazing customer service
Stunning flowers sent and Wild at Heart were so helpful and accommodating when I sent an email requesting to change the delivery date at the last minute.
February 20, 2025
Stress free wedding flowers
I ordered a bridal bouquet, buttonhole and bud vases for my small intimate wedding reception from Wild at Heart. The flowers exceeded my expectations. The order arrived on time and well packed. The entire experience was stress free. I highly recommend this company.
February 13, 2025
Good quality
Easy order process, and the flowers ordered were exactly as depicted on the website.
Furthermore quality of the roses has remained in tact.
February 12, 2025
I do not accept your response as the…
I do not accept your response as the order was placed well in advance of Valentine’s Day. We stayed in until 8:30pm in the hope the flowers would arrive. They didn’t and instead we were late for dinner!
No one has yet reached out to me as they said they would. Nikki Tibbles and her team used to be good, I fear they have seriously taken their eye off the ball.
To anyone reading this simply go elsewhere for far better service and better flowers!
February 14, 2025
Unprompted review
Reply from Wild at Heart
Hi Adam,
Update: We issued your refund as quickly as possible. Depending on your payment method it can take 3-5 days for the money to show back in your account and we understand you find it misleading to not make this clear. Nevertheless we issued your refund on the 16th of February at 08:53.
As said previously, we sincerely apologise for missing your order and for not responding sooner. Whilst your order was placed ahead of time, we prepare all orders fresh on the day of delivery which is when the mistake happened - we truly regret that your order was missed. We issued your full refund the day after.
We understand how frustrating this is and hope you accept our apology.
Many thanks,
The Wild at Heart Team
Disappointed
I have been using wild at heart for Valentine's day since 2013. This year is a total disappointment. The quality of flower and packaging doesn't justify the price.
Disappointed.
February 13, 2025
Reply from Wild at Heart
Hi Merlin!
Many thanks for your review and for bringing this to our attention. We are very sorry to hear you are unhappy with your flowers - this doesn't sound right. We value you as a long term customer and would like to put this right for you. Could you please kindly share some images with us via flowers@wildatheart.com and we will review this as soon as possible.
Many thanks,
The Wild at Heart team
The bouquet had arrived very early in…
The bouquet had arrived very early in the morning. The flowers looked so good or even better than the picture as displayed.
February 11, 2025
I thought that the bouquet was very…
I thought that the bouquet was very underwhelming for a £200 price tag.
February 11, 2025
Reply from Wild at Heart
Hi Jerome,
Many thanks for your review and for bringing this to our attention. We are sorry to hear you are unhappy with your flowers. Could you please kindly share some images with our team via flowers@wildatheart.com and we will look into this for you.
Many thanks,
The Wild at Heart team
Five star Excellent service and always ready to assist
The team is always ready to assist and give suggestions when one is not decisive.
February 11, 2025
Birthday freesias, long distance.
My husband arranged to have flowers delivered to me as a surprise on my birthday while I was visiting London from the US. Not only was Wild at Heart the only florist to respond to his requests, they allowed him to complete the transaction entirely by email. I received 20 of the most perfect stems of freesia, beautifully wrapped and fragrant to brighten a cold February stay. I was thrilled and he was, too.
February 5, 2025
Apologies but you delivered two days…
Apologies but you delivered two days late after the requested date which was my wife and I anniversary. You also delivered to the neighbours four houses away and we were not notified until we chased for the order. Finally the bouquet delivered didn’t really match what the website showed.
February 6, 2025
Reply from Wild at Heart
Hi Stephen,
Thank you for your review. We sincerely apologise for the mishap with your order. After looking into this, we found that it was dispatched a day late due to human error—this is not the level of service we strive for, and we completely understand your frustration.
Our team will be in touch shortly with a discount code for your next order, and we truly hope you’ll give us another chance in the future.
Many thanks,
The Wild at Heart Team
Customer service was great
February 5, 2025
Disappointed…this was a birthday present
Disappointed…this was a birthday present for my wife
Flowers arrived late so didn’t arrive on her birthday.
Also, extremely disappointed with the size of the bunch which was 110 pounds.
It looked much smaller than on the website and was wilting on arrival. 1 day later and many of the flowers and branches are already dead.
Such a rip off and I won’t be buying again.
February 8, 2025
Unprompted review
Reply from Wild at Heart
Hi Maria,
Thank you for your review. We're very sorry to hear you were disappointed with your flowers. According to our records from DPD, the bouquet was delivered on February 8th as requested.
Please also note that the 'Abundant' size is shown on our website, as highlighted in the product details, which is three sizes up from the one you ordered.
We’re also sorry to hear about the flowers wilting sooner than expected. If you could kindly share some images with our team at flowers@wildatheart.com, we’d be happy to look into this for you as soon as possible.
Many thanks,
The Wild at Heart Team
Online order form is complicated.
Online order form is complicated if using Apple Pay. This resulted in half a dozen emails back and forth to rectify the problem.
Whilst the flowers were good quality and not your normal florist type, I personally thought they were over priced for what was actually delivered.
January 29, 2025
Reply from Wild at Heart
Hi Karl,
Thank you for your review. Unfortunately, Apple Payments automatically defaults to your saved address each time you use this payment option. While we aim to offer a variety of convenient payment methods, the settings of each provider are beyond our control. We apologise for any inconvenience this may have caused and appreciate your understanding.
We're also sorry to hear you were unhappy with your flowers. If you could kindly share some images of your bouquet with us at flowers@wildatheart.com, we’ll look into this as soon as possible.
Many thanks,
The Wild at Heart Team
Florists Choice
Flowers arrived well on time and the recipient said they were gorgeous- I did not see how large the arrangement was but I would hope that it was bountiful as the Florists Choice is quite expensive, and with a further delivery charge
January 23, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.