The flowers are amazing and just get better and better as they open! The yellow peonies are particularly fabulous! Only two disappointments in that I forgot to complete a message card to my daughter a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Nice Flowers but I was disappointed by the size of the bouquet of flowers. I chose the largest size and the style wild. In comparison, I ordered an additional bouquet of flowers by another compa... See more
Company replied
Flowers were fantastic but were delivered too late in the day after our colleague had left the Chiswick Nursing Centre for the day.
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... See more
Company replied
Company details
Written by the company
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contact info
Unit 3-4 Linford business estate, SW8 4AB, London, United Kingdom
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3.7
Average
434 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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This is a great company
This is a great company. Ordering is seamless, and the quality of the arrangements is incredible.
January 26, 2025
The flowers were really beautiful but I…
The flowers were really beautiful but I ordered an abundant bouquet . It cost 195 pounds ! When it arrived it was not abundant at all. It looked like a regular sized bouquet.
January 21, 2025
Reply from Wild at Heart
Hi!
Many thanks for your review, we really appreciate your feedback. Could you please kindly send us a photo of your bouquet so we can check the right size has been sent out to you? Our team will come back to you as soon as possible. Many thanks!
The Wild at Heart team
Poor customer service - late delivery - flowers were past their best
The flowers didn't arrive on the date the courier specified and missed the occasion. The courier did not respond to any communication despite many attempts. The recipient waited in all day for the delivery.
I tried to contact Wild at Heart who did not respond to this time sensitive issue.
The flowers arrived looking past their best and only lasted a few days which was embarrassing. They definitely looked like they were once great flowers but three days is not acceptable.
Advice: 1 Change your courier
2 No response to a paying customer with a time sensitive issue is not acceptable - employ more staff
3 Don't let Holland dispatch flowers that are past their best
Such a shame to leave a negative review - but had no choice
The only response a customer gets shouldn't be on Trustpilot !
November 28, 2024
Unprompted review
Reply from Wild at Heart
Update: We’re sorry to hear you haven’t responded to our request for your contact information or order details. We’d love the opportunity to look into this and make things right for you, but we’re unable to do so without these details. Please reach out when you can.
Hi Mr W!
Thank you for your review. Could you kindly share your order number with us so we can look into this for you? This doesn’t sound like the level of service we strive for, and we’d love the opportunity to make it right.
Best regards,
The Wild at Heart Team
Poor service.
Ordered flowers to be same-day delivered on a Saturday. Don’t know what they looked like so can’t review. No tracking available, no updates from Wild at Heart, so I called on Monday to check and they told me due to ‘human error’ they weren’t delivered. They later said the flowers had been delivered after all. Emailed customer service (to the CEO) about such a poor experience, and never heard back from anyone. Really poor.
January 18, 2025
Reply from Wild at Heart
Hi Kay,
Thank you for your review. We sincerely apologise for the miscommunication regarding your order. Due to an error with one of our carriers, our team initially believed your order had been missed. We later received confirmation from the carrier that it had been delivered to a neighbour, and this information was shared with you. We’re truly sorry for any confusion caused and hope the recipient enjoyed the flowers.
Best regards,
The Wild at Heart Team
Many thanks for the excellent service
January 17, 2025
Beautiful flowers delivered as per…
Beautiful flowers delivered as per instructions. Ordered from Australia and no problems at all. Absolutely perfect!
January 14, 2025
Bad experience with poor communication
Bad experience with poor communication. I've had better with flower companies charging me 50 quid, so had hoped for more help on an issue after paying close to 300 in one day on orders. Have been my go-to for many years but will not use again.
January 6, 2025
Reply from Wild at Heart
Hi Emma,
Thank you for your review. We’re sorry to hear that the flowers didn’t meet your expectations. We truly appreciate you bringing this to our attention. Could you kindly send us some images at flowers@wildatheart.com? Our team will review this as soon as possible and work to find a resolution for you.
Best regards,
The Wild at Heart Team
Flowers were so fresh and beautiful!!!
January 5, 2025
I love Wild at Heart flowers and have…
I love Wild at Heart flowers and have bought from them over many many years. This time I was ordering flowers for a very ill friend of my daughter's and as she is abroad she asked me to do it. Three times I put the recipients address in and thought it was all fine until the flowers were delivered to me/ I was so shocked that I refused delivery which was obviously a stupid thing to do. I then called customers service and DPD but was unable to get the driver to come back. I was told they would be sent back to Wild at Heart . £140 down the drain and the very old friend of my daughter received nothing.
December 20, 2024
Christmas Magic
The most beautiful wreath.
It looks stunning on our front door. Foliage is full and smells amazing. The only thing I wish it came with was the ribbon to hang it especially for the price BUT that’s a very minor extra touch. Weve had people stop and take pictures of it and you can smell the scent from the door. Stunning and truly representative of the Christmas magic. Will defo buy another for next year or my holiday gatherings.
December 20, 2024
I paid by shop pay and realised immediately afterwards that the address would automatically be
I paid by shop pay and realised immediately that the address would be mine not the recipient so sent an email to correct
The mistake straight away. The flowers were sent to me and they were for someone who had just had a baby - not me! It was Christmas Eve and I could do nothing about it so I ended up with flowers costing a huge amount of money which didn’t get to the intended recipient.
December 23, 2024
I made a few mistakes with my order and was thrilled with the customer service.
I made a few mistakes with my order and the team were very quick polite and responsive to sorting it out for me.
December 20, 2024
Delivered bouquet identical to website…
Delivered bouquet identical to website pic and delivered promptly.
December 14, 2024
The team were great in offering…
The team were great in offering solutions and adding the bows I wanted to my beautiful wreath and the whole experience from ordering and changing my order to collection and decorating with bows was perfect. Thank you
December 12, 2024
Do better.
Wilting, pale, ragged. Looked like they grabbed the discard pile off the floor and wrapped it up.
December 6, 2024
Reply from Wild at Heart
Hi!
Many thanks for your review and for bringing this to our attention. We are very sorry to hear that there was an issue with your order. We would like to put this right as soon as possible. Please could you get in touch with our team at flowers@wildatheart.com with some images so that we can look into this as soon as possible?
Many thanks,
The Wild at Heart Team
The flowers were delivered without my…
The flowers were delivered without my message so the receivers did not know who it was from :-(
December 10, 2024
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