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Rated 5 out of 5 stars

We are in love with Wilderness. Really enjoyed our 17 day experience from Auckland to Christchurch. The motorhome was very confortable for driving and living. We had all the requieres ítems for our... See more

Company replied

Rated 5 out of 5 stars

We had a great experience renting our campervan from Wilderness Motorhome Rentals. The booking process was a breeze. The customer service was awesome and the campervan was reliable and in a decent con... See more

Company replied

Rated 5 out of 5 stars

You get what you pay for , and with Wilderness motorhomes , it’s quality and service. Great staff, professional and welcoming Great motorhome equipped with everything you needed. Great spec... See more

Company replied

Rated 5 out of 5 stars

The flexibility of a motorhome is a great advantage compared to renting a car and stays at hotels. We did rent a Wilderness „double“ camper that was well equipped and accompanied us well over a total... See more

Company replied

Company details

  1. Recreational Vehicle Rental Agency
  2. Travel Agency
  3. Vacation Rental

Written by the company

Holidays are unique opportunities to build memories for a lifetime. At Wilderness, our business is all about helping you collect remarkable moments with those you love. Our premium German motorhomes are a cut above the average rental vehicle because we want you to explore New Zealand in luxury - just as the many discerning Kiwis who own their own German motorhomes are used to. When you travel with us, we’ll help you get off-the -beaten-track with our ‘no road restrictions’ policy. Plus, you’ll get exclusive access to our curated collection of secret camp spots around NZ. Our 4.9 out of 5 rating from more than 500 Google reviews is testament to the fact we keep delivering an extraordinary experience time after time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Our first campervan experience and…

Our first campervan experience and really loved it . We are a family of 4 with older children and we booked a king and twin motorhomes . The home is keen and staff is excellent. Support is fantastic whenever we are on the road . Wonderful experience overall .

September 5, 2022
Unprompted review
Wilderness Motorhomes logo

Reply from Wilderness Motorhomes

Kia Ora! Thank you for taking the time to leave us your review 😀 We are thrilled that you and your family had a wonderful experience with Wilderness and we hope to see you back again soon 🚐 🌟

Rated 5 out of 5 stars

Had the absolute best time travelling…

Had the absolute best time travelling the north island with Wilderness.

We have done several motorhome trips and this was by far the best. From the initial booking stage we were looked after so well. The van itself was amazing! Very new, very clean, easy to drive, easy to operate. Had zero issues.

We were travelling with our 18 month old and loved that we could put her portacot on the back bed and close the door. Meant we could be in the front living area after she went to bed and we didn’t need to all be in bed at 7pm.

Couldn’t recommend wilderness any higher! The best!

August 19, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Kia Ora Beth 😀
Thank you for your 5-star review and for choosing to travel with Wilderness! We are glad that you and your family had such a great experience and that you recommend us so highly. We hope to see you again soon! 🚐
Nga Mihi,
Team Wilderness

Rated 5 out of 5 stars

3rd trip with Wilderness and the best yet

We have just returned from our third trip around the South Island with a Wilderness Motorhome and neither of us wanted to leave our cozy and comfortable tiny house on wheels. Having a Motorhome really opens up places you wouldn’t normally discover and allows for the opportunity to stay in some truely beautiful and remote locations. We made the most of every moment although it was the middle of winter and cold/freezing outside we had the best adventures knowing we had a warm home to return to each night (and a great shower!) The motorhome has everything you need to feel at home and is set out in a way that is very liveable. We we away for 6 weeks and never felt like we needed more space.

The staff at Wilderness are also amazing and go out of their way to make your trip easy and to help if any issues arise.

We will be back for a 4th, 5th and 6th trip I’m sure.

July 17, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Kia Ora Gillian,
Thank you for the awesome review! We loved following your travels on social media and seeing all of your stunning photography. You definitely made the most of every moment and we look forward to welcoming you back soon.
Nga Mihi
Team Wilderness

Rated 5 out of 5 stars

Just returned from a 10 day winter…

Just returned from a 10 day winter break in a ‘double for 4’ motorhome which had ample room for two of us. The van was well equipped, warm and comfortable. The staff in Auckland were most helpful
We would not hesitate to recommend

July 7, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Kia Ora Jane,
Thank you for taking the time to leave us your lovely review! 😀 We are glad you had a great Winter break and that the van kept you nice and cosy. We hope to see you again soon 🚐

Rated 5 out of 5 stars

Great company had a great experience on…

Great company had a great experience on pick up and drop off.
Sven was friendly and courteous and a pleasure to deal with.
The prices are very competitive and the vehicle in good condition.
I highly recommend this company.
Murray and Shirley Stones

June 5, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Kia Ora Murray and Shirley 😀
Thank you for the great review! We’re so happy you had a great experience with us. We are very lucky to have Sven on our team and I have passed your review onto him 🚐 🌟 We hope to see you again soon.

Rated 5 out of 5 stars

The best motor home rental company

Having tried other companies, wilderness really went the extra mile to ensure we had a good experience and had everything we needed. Good checkin and pick up. Early follow up phone call to see we didn’t have any issues. We had a couple of minor problems that wilderness staff quickly sorted. Excellent drop off. The van was top notch and we had a great time.

May 22, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Kia Ora Jester 😀 Thank you for your kind review. We're so glad to hear that you had a great experience with us and with your motorhome. We hope to see you back again for another trip soon! 🚐

Rated 5 out of 5 stars

Compact Plus

Hired the Compact Plus from Auckland for one week - it is very comfortable, easy to drive and has a clever interior design. Loved the permanent beds which meant no rearranging at night and in the morning. Great customer service. Would definitely recommend Wilderness.

May 21, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Kia Ora Trudi 😀
Thank you for the great review! We’re so happy you loved your experience. We hope to see you again one day soon! 🚐

Rated 5 out of 5 stars

Great customer service

Great customer service. We were able to visit the site a few weeks before our holiday and see through the range of vehicles they had available.
Wilderness provided useful videos to understand and use the various facilities available in their vans. During our trip we had a minor issue with the drain of the sink which they organised a contractor to repair for us.
They also followed up to ensure the repair was completed to our satisfaction.
Overall we had a very positive experience with Wilderness and we would recommend them unconditionally.

May 19, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Thank you so much for your kind words, Campbell 😀 We really appreciate you taking the time out to share your experience with us. We’re happy that you found the videos helpful and that the team looked after you when there was an issue with the drain. We look forward to seeing you again 🚐 🌟

Rated 5 out of 5 stars

Excellent service

Excellent service right from the pick up with Sven. Through the induction at the start of our trip to the drop off at the airport. Camper was clean and well presented. It was a little bit noisy on the country roads due to the pots and oven trays rattling in the cupboards. Great company to deal with .

May 16, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Hi Eileen, Thank you so much for your 5-star review! 🌟 We have let Sven know and we are thrilled that you had a great experience with us at Wilderness, it's so important to us! Thank you for letting us know about the pots and trays too, we will look into this. We hope to see you again soon! 😀 🚐

Rated 5 out of 5 stars

Highly recommend

Just returned from our second trip with Wilderness. Absolutely love their 4 berth campers. Fantastic staff and support. Love how the bed drops out of the ceiling so we didn't have to pack away the bed every day.

January 15, 2022
Unprompted review
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Reply from Wilderness Motorhomes

Kia Ora Helen! 😀 Thanks so much for taking the time to send us your review, we really appreciate it and we're happy you had a great experience with us 🚐 The drop down bed is clever isn't it! Saves so much precious time while on holiday. We hope to see you again soon.

Rated 5 out of 5 stars

Fantastic

Fantastic. The staff were so helpful. We extended our trip whilst we were on the road and they were easy to contact. The campervan was well equipped, easy to operate and drive. I liked the fact that our beds were always made and we also had a nice seating area.

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

We will be back.

We have loved our experience with Wilderness and will rebook.
The vehicle was comfortable, beds very comfy, no mechanical issues, disappointed that our trip was caught short by covid lockdown and look forward to using our credit later.
We did find the heating system tricky to use,but the after hours support very helpful.

August 19, 2021
Unprompted review
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Reply from Wilderness Motorhomes

Hi Chris, we are so happy to hear that you had a great experience, but sad to hear that you were caught out by the lockdown. Take care, stay safe and we hope to see you back for the remainder of your trip soon.

Rated 5 out of 5 stars

Couldn't fault our trip in a Wilderness…

Couldn't fault our trip in a Wilderness Motorhome. The vehicle was comfortable and warm. We had heaps of storage for skis, boots, boards and suitcases and used the chains to get us off the beaten track and up to ski Mt Dobson, Ohau and Roundhill. We were able to have lunch in our 'home' each ski day before heading down the mountain to find a campsite for the night. Loved every minute. Will highly recommend and we will be back. Thank you.

July 25, 2021
Unprompted review
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Reply from Wilderness Motorhomes

Hi Pippajo, thanks for taking the time to review us. Your ski trip sounds fantastic and we're happy to hear that your motorhome fit your gear so well and gave you a place to enjoy lunch each day. We hope to see you back again on your next trip soon :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Great responsive support in making and managing the booking beforehand, very helpful and flexible making changes. The onboarding video and booklet information were excellent and very useful. Easy fast pickup and dropoff. Super responsive service to any minor problems. Great van, very comfortable for family of four, even in awful weather. Well equipped. Comfortable sleeping. Would be useful to have a chemical for the grey water. We were pleased to find out road user charges are covered by the full insurance. Nice touch. Thank you Wilderness. Very happy with whole experience.

July 22, 2021
Unprompted review
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Reply from Wilderness Motorhomes

Hi Janine, glad to hear that you had a great time in your motorhome! Thanks for your suggestion. We look forward to seeing you back again in the future.

Rated 3 out of 5 stars

Comfortable but so noisy and rattly

Comfortable, however very noisy and rattly which makes the trip frustrating.
It would have been good to be clearly informed about dump stations close to drop off and have staff trained in being able to provide this information.
Lots of storage space and beds were great.

June 12, 2021
Unprompted review
Rated 5 out of 5 stars

Went away for a week up northland in…

Went away for a week up northland in our double compact size van, was well kitted out and king size bed was very comfy adding to great nights sleep. BBQ was useful and worked well too, def worth having as an extra. Only things we think could be improved was the rattly kitchen cupboard, we ended up taking it all the cutlery and pots and pans and packing away into the rear storage, it helped a little but still very noisy.
The van itself was very nice to drive and handled well, well set out, great shower and toilet. Good set of instructions provided on how everything works via the campervan booklet. Definately be back, your campers are very functional and a joy to holiday in. Thanks

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Once again a very good experience from…

Once again a very good experience from airport pickup, checkin on the road and returning. This is our 2nd time with Wilderness and highly recommend them. Van's are in extremely good condition and the interior design is so user friendly from swivel front seats to storage to design of beds over storage cupboards. A real easy drive ss well

April 18, 2021
Unprompted review
Rated 4 out of 5 stars

Wonderful Time

We collected the hired vehicle from the Christchurch branch and since the day my husband hopped into the steering wheels until the day he returned the next, we had such wonderful time travelling with the motorhome we hired. Staff are friendly and knowledgeable only a little bit of thing that we found the vehicle doesn’t support IOS devices as we struggles to connect to the audio listening to our music (Spotify or iTunes), every morning it took us at least 30 minutes to clear the windscreen from condensing overnight although we put the max effort to clear it as we couldn’t see anything in front of us other than this hiccup, overall we were happy with our first experience with the Wildnerness as it clearly defined the right vehicle size for us who enjoyed mobility. Thanks for that, Team. We will certainly consider to come back with your service.

February 20, 2021
Unprompted review
Rated 1 out of 5 stars

resolution

All issues resolved. Great that they had the decency to pick up the phone and resolve matters. Thank you.

January 15, 2021
Unprompted review
Wilderness Motorhomes logo

Reply from Wilderness Motorhomes

Hi Karl

We are very sorry to hear that you feel your Wilderness experience did not match your expectations. As we discussed with you, after thoroughly inspecting the motorhome we could find no substantive issues with its appearance, cleanliness or performance. This was outlined in the detailed report we emailed you along with photos we took of the motorhome on its return.

Many of the features in our premium German motorhomes are a bit more finicky than a standard motorhome built for rentals. However, most of the hiccups that occur can be resolved by referring to the user manual in the glove compartment or troubleshooting with our friendly and helpful on road support team.

The issues you outlined could have been resolved if you contacted us while on hire on our 7 day on road support line - via phone, email or chat. This would have given us the opportunity to troubleshoot the issue with you so you and your family could continue on your holiday without disruption.

Again, we apologise that you feel that your rental did not go as planned. We are a family run company and strive for an extremely high level of quality. In the rare case that issues occur, we take pride in resolving them right away.

Mary Hamilton
Director

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