Wildflower Cases Reviews 360

Plain and simple this is a very unprofessionally ran business. To start, I received an email stating the shipping address was invalid even though there was a Google Maps hyperlink you could be clicked on and literally showed the property. That email was sent from customer service the day after I placed the order. So I sent a email stating the address was correct and I received another email the day after stating they would update address and would send out order. Now this is where the shadiness comes into play. So it’s been over a business week and I have yet to get tracking information on my order. I have contacted customer support 3 times and have I received a response? Nope. Not one email or call. How can I feel this is not suspicious? I am a patient and understanding person and honestly wouldn’t have minded if they stated there was a delay or mistake or any type of update. No response is just unacceptable . I have requested a refund and hope they can redeem themselves and not cause me to pursue this further legally. I will wait and see. To wishful thinking

I love this brand so much! They have the MOST cutest phone cases and they are very good priced for how they work with your phone. They are very protective and just perfect. I really don’t know how else to describe these cases then perfect! The brand owners are so so sweet and I feel very valued as a customer ! Whenever I want/need a new phone case, I come to Wildflower!!! 💗

We accidentally ordered the wrong case. Jackelin was very nice and helpful in getting the information to me for the return. She has always been very prompt in responding to my emails. Jackelin is great and deserves kudos!! Wildflower is a company worth supporting. Thank you, Mary

Update 20.1.2024
After posting my review here, I finally got a response from wildflower stating that the tracking they gave is wrong and they don’t know how it happened. They gave me a new tracking number which only shows that the label was created by them on 16.1.2024 with no collection from FEDEX. They just created a label shipment order. To be honest I don’t know if I will actually receive my package. Will provide updates if I do. Still a horrible experience.

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I placed an order 2432337. However, when i click the tracking link it shows that the shipment was cancelled by the sender.

My order is marked as fulfilled even when I never receive anything. Now I paid for the case but never receive any case or refund.

Tried contacting the support email and calling in, but no one responded to my email for a week already and the calls go to voicemail. It is quite concerning.

The livechat does not work. It is a big red flag that I never receive any email confirmation for my purchase, when it is marked fulfilled, and when I filled the online contact form there is no automated message saying they will get back to me asap. Its basically just radio silence.

It just feels like a scam. I feel so helpless since the amount was already charged to my credit card and I don’t seem to have a way to contact anyone from Wildflower about my issue.

This is literally the worst thing that could happen during online shopping.

i ordered some cases a few weeks ago, but one case was missed out in the parcel. emailed wildflower and they got back to me after awhile which was understandable since it was during holiday szn, after the case was reshipped it arrived really quickly! thanks wildflower <3

great customer service, helped me with everything i need and answered all my questions!

We ordered a Fruit Tart Wildflower Case for an iPhone 14 Pro Max for Christmas for our Granddaughter, not knowing that she needed a 14 Pro case. The website indicated that we only had like 2 weeks to exchange any items from the time of purchase. Due to the early purchase, and the celebration of Christmas didn’t happen until New Years Day, because of blended family issues, the case wasn’t presented until then. That’s when we realized that it was the wrong size. I contacted Wildflower Cases, explained the issue, and they graciously permitted us to return the case for an exchange. All of our communication has been answered immediately and very favorably. I have enjoyed working and coordinating with Wildflower. If ever I need a beautiful case for my phone, I will definitely contact Wildflower!!!

Always quick to respond!!! Respond within 1-2 days. Great customer service, always polite and professional.

I was experiencing trouble with the exchange options for my order, as I was gifted some Wildflower Cases before knowing I’d also be gifted with a new phone! The customer service team was quick to respond and advised me how to best set up my return so I could get the exchanged items I needed. Thank you!

I accidentally ordered the wrong case size for my daughter. Kimberly assisted me and helped with the exchange of the case. She was helpful and professional. With great customer service like this, I will be ordering again.

In the meantime (january 10 2024), wildflower cases contacted me and I got a certain refund for the inconvenience. And they even sent the parcel with a tracking number that works.
Probably thanks to my review on this site, I was contacted and helped by wildflower cases.

My review from january 7 2024:
Very dissapointing custumoer service
It’s been over a month that I placed my order and I still haven’t received it (I live in Switzerland, ordered on 1 of December 2023). I Received an email to say the article is ready for shipping but weeks later it still hasn’t actually been sent (contacted DHL). So my order is missing. Customer service of wildflower responded quickly but was not at all helpful to assist with replacement or help me tracking the item down. They said that the item has already left their business and that they could not do anything for me. I should contact DHL or the customs. Request from my side to get a refund was not answered. Now they ignore emails.
If you are from Europe/not within the USA, don’t order. Too complicated to do anything if you are not receiving the item.

After giving wildflower a really bad review here for FedEx losing my case and they not responding to my 3 emails, they finally contacted me and offered me a full refund or a replacement item with a 30% discount.

Excellent customer service once they actually get back to you.

Jackelin helped me to update my points as there was some technical errors that results to my points not reflecting.Great service❤️

It was great! Accidentally ordered the wrong phone case size and they halped me figure out how to do the exchange! I love the phone case it’s so cute!!

Amazing cases every single time and fast delivery!

Wildflower always have amazing designs and I always come back for new cases! Their customer service is amazing and they really care about making sure that we enjoy their products <3

In this age of doing business online, there has been a loss of that personal attention that used to exist. The WILDFLOWER company has retained that personal touch with its customers. The attention my issue received was both prompt and respectful. They will certainly reap the benefits for these traits in their future business dealings. Thank you.

Purchased a case for my daughter for Christmas she loves the style and to me it seems like good quality. There was a small issue with the extra “bling” in ordered but they took care of it right away. Customer services is very responsive and helpful. Jackelin helped out the situation and was very friendly. Would definitely recommend and order again the future. Thank you!

Exceptional customer service! The support team demonstrated remarkable attentiveness and promptness in addressing my issue. When I made an error in my order, they quickly responded and fixed the situation.