I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responde... See more
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Company details
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Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.
Contact info
812 Mitchell Road, 91320, Thousand Oaks, United States
- 888-317-5595
- support@wildflowercases.com
- wildflowercases.com
Replied to 27% of negative reviews
Typically takes over 1 month to reply
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Very cute cases!
These cases are very good! Not only are they so cute they protect your phone. I have dropped my phone a couple times without a screen protector and the case has helped my phone have no cracks! They have so many different designs that I love, would definitely buy another!

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Wildflower case review
My wildflower process went very smoothly! They had a lot of case choices for older phone models, like the iPhone 11, and the phone cases last a very long time. Checkout also went very quickly and efficiently!

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THE BEST PHONECASE
the best ever. it’s protective, stylish and comfortable.
Resolved problem
I used to order cases from a wildflower for a long time almost 5 years. Please, don’t buy from them! This is the last time that I ordered from their website. I placed an order 20 days ago and my package is stuck somewhere and I am not able to find any information. I reached out to them thousands times, call them on the phone. They gave me always the same answers: sorry for delay etc. They said that they shipped package by priority but what kind of priority is this? To wait for a package more than 20 days. This is unprofessional and ridiculous. Especially when you pay for a case 37 dollars and for shipping 20 dollars and more. Don’t buy from them you don’t need this stress.
And this is their reply as you can see down below. We do our best bla bla. No, you don’t. You should send me a package via DHL not any other cheap courier that is why I am waiting for package this long. I hope you gonna understand one day how is it important to treat you customer right! And how much money we spend on your cases and shipping! And you giving us basic response as usual that is not your fault! It is your fault!!!! You are choosing how you gonna send these packages not me!
After all this mess Jackeline from support sent me another package! Thank you! This is how you supposed to handle these kind of situations! Have a nice day!

Reply from Wildflower Cases
Great communication, time efficient, and kind!
I had a product defect and reached out to wildflower. They got back to me very quickly and immediately helped with a solution. A replacement is already on the way. They were so kind, helpful, and efficient. This experience made me love this company even more than I already do!

Reply from Wildflower Cases
Excellent
I have only had the best shopping experience. Helpful and fast communication. And in addition, the cases are beautiful and of high quality.

Reply from Wildflower Cases
Worst customer service ever
The WF emblem of my phone case came off so I reached out to customer service to get the case replaced. They have a policy that you get a new phone case should smth like the WF emblem falling off happen within the first 6 months since receiving it. I was within that time frame but the answer I got from them was "your case exceeds the 6 months, there’s nothing we can do.". After that I send a follow up email with proof that the shipping notification email was send out less than 6 months ago meaning the delivery date was even later and I got ignored. I then send ANOTHER email which also got ignored. To this day I have not received an answer to the several complaints I’ve made. This is scammer behavior on their part. Never again!
The phone case itself is so cute
The phone case itself is so cute. I have gotten so many compliments and it’s super durable. Although I did have a bit of trouble with my bling camera cover, Jackelin was super understanding and helpful with getting me a new one due to the product defect. Overall, I definitely recommend the Wildflower cases brand!!

Reply from Wildflower Cases
they were really good and thorough with…
they were really good and thorough with their emails and helped me a lot! they also responded very quickly and made sure i understood what was happening!

Reply from Wildflower Cases
So excited to get my case
So excited to get my case! I loved the options for shipping and the customer services is amazing!!
Absolutely love wildflower cases
Absolutely love wildflower cases. Not to mention the fact that the customer services is good as well, had a faulty cause and was given a replacement without hassle. Jackelin who handled the case was absolutely lovely.
Would definitely purchase again.
No news
This is my first time purchasing Wildflower cases (healing my inner child). I know I'm all the way across the world, and it might take a while, but I don't mind waiting as long as there is communication. I ordered on Feb 21 and didn't receive any updates. I had to email to get the tracking number and received it through support on Feb 27. However, the tracking information still indicates (as of March 5) that the order has not yet been handed over to DHL. So, I'm unsure if my item hasn't been fulfilled (though it says fulfilled on the website), if it's on the way, or if it's missing. I've been emailing too, but haven't received any response. Please don't fail me.
-Order #2470005

Reply from Wildflower Cases
I received the wrong item
I received the wrong item, so I contacted customer service with all the details and they were very quick to get back to me. They immediately sent me the original case I purchased and provided me with a return shipping label for the wrong item. I’ve bought from WF cases for years and I’ve never been disappointed. 10/10 customer service
Wildflower Cases delivers both style…
Wildflower Cases delivers both style and protection flawlessly. My daughter adores her new case, boasting vibrant designs that reflect her personality. With its sturdy construction and precise fit, I'm reassured her phone is safeguarded from drops and scratches. Wildflower strikes the perfect balance between fashion and functionality, earning my full recommendation.
The customer service team was so sweet…
The customer service team was so sweet in helping me with my issue. Jackelin was amazing and responded quicker than i could’ve imagined and sent me everything i needed to resolve my issue!!! Thank you so much for everything!!!!!! XOXO
The best phone cases
I’ve been buying these phone cases since 6th grade. I’m now a sophomore. They’ve grown with me. I love them so much I always recommend them to my friends. They’re just so pretty and so protective. I LOVE WILDFLOWER!
My order never came due to either the…
My order never came due to either the shipping people making a mistake or someone stealing it and they were very helpful with figuring it out and sending me a new one!
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