My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... See more
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Review summary
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I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more
Company replied
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more
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Found wild water spas excellent to deal with. Very informative staff and helpful. Sam was excellent when purchasing the tub and the installation went very smoothly. The two lads were great and helpf... See more
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Company details
Written by the company
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4.7
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Delivery was a bit delayed, but pleased with purchase
Delivery was a bit delayed, but once contacted a revised ETA was given. Delivery team were great. No problems whatsoever. Positioned and set up tub, cleared and packed away all packaging. Great tub, very pleased. Currently balancing chemicals ready for use.
Would definitely recommend this company
June 1, 2023
Unprompted review
Absolute Rubbish
This is the worst experience I have had as a customer. Their callous disregard for your time and commitment to any kind of service. I was sold a faulty product. Jets don't work and the hot tub leaks. I raised this issue mid April and it has still not been resolved. I only bought the hot tub in December last year. Once they sell you a product they don't give a monkey's. This is despite me paying for the lifetime guarantee.
June 1, 2023
Unprompted review
Love our new hot tub
Love our new hot tub. Great service thanks. Delivered and installed by 2 great lads called Jamie, working till late so they could get it installed . Great communication through the whole process, fantastic quality hot tub for a great price.
May 30, 2023
Unprompted review
First class service from start to…
First class service from start to finish. Happy to deliver at a time that suited me. The delivery guy was first class and explained everything and would not leave until I was 100% happy. Would use again when it’s time to upgrade
June 1, 2023
Unprompted review
The experience was very easy from start…
The experience was very easy from start to finish.
The delivery men were very helpful and polite.
Would definitely recommend this company
May 24, 2023
Unprompted review
Very happy with my new hot tub
Very happy with my new hot tub. Tom and his drivers were very helpful. Everything done very professionally.
May 26, 2023
Unprompted review
I was dealing with a chap called Tom
I was dealing with a chap called Tom, he was very effienct and kept me fully updated with the issues I had been having over the last 12 months. Thank you Tom for all your help.
May 31, 2023
Unprompted review
Thank you Tom for answering all my…
Thank you Tom for answering all my questions throughout the process and to Paul the driver for fitting it x
May 29, 2023
Unprompted review
Positive experience with Wild Water Spas
We needed to prepare the ground before delivery of the hot tub and Wild Water Spas were happy to hold onto the hot tub for a couple of months until we were ready. James and Rom delivered and installed the hot tub. They'd driven a long way but were on the case as soon as they arrived. Very polite and helpful, explained how to use the hot tub and answered our questions. Positive experience with Wild Water Spas.
May 8, 2023
Unprompted review
Excellent service great communication…
Excellent service great communication install guys were brilliant thank you !
May 21, 2023
Unprompted review
Highly knowledgable company
Would highly recommend wild water Wild Water Spas
Very professional from enquiring about new hot tub to delivery
Harry was very knowledgeable on installation and was very thorough in explaining about operating and aftercare for new tub
Thanks guys
April 20, 2023
Unprompted review
Brilliant service can't reccomend wild…
Brilliant service can't reccomend wild water spas enough great hot tubs and after sales thanks
May 17, 2023
Unprompted review
Excellent Service
Everything from purchase to after sales has been brilliant. They really give you an honest answer to whether you truly need something rather than sell you whatever they can. Paul and the other delivery drivers have been amazing, setting everything up and installing the cover lifter. I had problems with the cover and a new one was delivered to me free of charge. When I thought I had a problem with the hot tub, they were so helpful to try to sort it out. Turns out it was just me not familiar with the hot tub. Excellent service and highly recommended.
May 13, 2023
Unprompted review
This two person lounger 3 people seater…
This two person lounger 3 people seater hot tub is great value and a brilliant hot tub. It barely costs anything to run and the service was great from wild water spas.
May 13, 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you for your fantastic feedback! We’re so glad to hear you're happy with your hot tub and that the service met your expectations. It's great to know it's both affordable to run and enjoyable to use. Thanks again for choosing Wild Water Spas!
Always wanted a hot tub finally took…
Always wanted a hot tub finally took the plunge from Thomas at wild water spas from start to finish everything has been great just love the tub really is classy Carnt wait to get in it thanks Thomas for putting up with me thank you so much also delivery guys we’re brill to very friendly thanks sharon
May 5, 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, Sharon, but thank you so much for your kind words! We're thrilled to hear you’re loving your new hot tub and that Thomas and the delivery team made the experience so great. It’s always a pleasure to help, and we appreciate your patience. Enjoy your new tub — and thanks again for choosing us!
Superb Hot Tub!!
Great service from start to delivery , received delivery of my hot tub last week in time for bank holiday and me and the family are in love.
Wild Water were very knowledgeable and told me everything i need to know!
Definitely recommend this company
May 9, 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for your wonderful review! We’re thrilled to hear that you and your family are enjoying your hot tub and that the delivery went smoothly in time for the bank holiday. We really appreciate your recommendation and are so glad our team could provide all the information you needed. Thanks again for choosing Wild Water Spas!
Really superb product our original hot…
Really superb product our original hot tub was tired and worn out when the new one arrived we got the wow factor all complete with Bluetooth connectivity as well!!
April 28, 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you for your fantastic review! We’re so happy to hear that your new hot tub has given you the "wow" factor and that you’re enjoying the Bluetooth connectivity. It’s great to know you’re loving the upgrade. Thanks again for choosing us!
Great service
Great service. We were kept informed. It was really speedy delivery too. The fitting and instructions really helpful.
April 19, 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you for your kind words! We’re glad to hear that the service, delivery, and fitting went smoothly and that the instructions were helpful. Thanks again for choosing us — we really appreciate your feedback!
loving our spa
Purchased our hot tub from wildwater spas after moving from Spain and its amazing. When the British weather gets cold we know we can warm up in their amazing spa we purchased from them. Thank you so much Tom for your hard work xx
April 12, 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for your wonderful review! We’re thrilled to hear that your new hot tub is keeping you warm and cozy — especially after your move from Spain. Tom will be so happy to hear your kind words. Thanks again for choosing Wild Water Spas, and enjoy your spa!
Driver was very helpful
April 24, 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you for your feedback! We’re glad to hear that the driver was helpful. Thanks again for choosing us!
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