Wilkie's Eyecare and Jewellers logo
Visit website

Wilkie's Eyecare and Jewellers Reviews 

747
•
TrustScore 5 out of 5

4.9

Optician
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach, making interactions pleasant and reassuring. The service provided is frequently described as exceptional, with many appreciating the thoroughness of examinations and clear explanations of procedures. Reviewers highlight the excellent customer service, noting that they feel valued, listened to, and never rushed during their appointments. Many people are particularly impressed with the quality of care and the comfortable, relaxed user experience, often mentioning specific staff members for their expertise and ability to put them at ease. The company's ability to handle emergencies promptly and provide detailed, understandable answers to questions further contributes to a highly satisfying experience for consumers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as pleasant, professional, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting its professionalism and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good, relaxing, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.

Contact info

4.9

Excellent

TrustScore 5 out of 5

747 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(747)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Wilkie's Eye care Excellence

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their stuff! Valerie solved my emergency with confidence and ease, Jack flawlessly tested my eyes and I purchased good quality glasses which I am very happy with. Excellent service from start to finish. I have recommended Wilkie's to friends and will return!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Wilkies give you 100% attention

I visited wilkies eye care today the staff very helpful and welcoming on entering the shop the specialist who I seen was so informative about my eye care and put me at ease as I was a bit nervous with having trouble with my eyes what a lovely experience at wilkies .

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Greeted with a warm welcome and…

Greeted with a warm welcome and friendly smile.A full and thorough checkup was carried out.Everything was explained at the end of the examination.As there was no change in vision there was not any need for a new prescription.All staff were really courteous when I was finished and leaving the store.

August 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look