Wilkie's Eyecare and JewellersReviews 

746
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach, making interactions pleasant and reassuring. The service provided is frequently described as exceptional, with many appreciating the thoroughness of examinations and clear explanations of procedures. Reviewers highlight the excellent customer service, noting that they feel valued, listened to, and never rushed during their appointments. Many people are particularly impressed with the quality of care and the comfortable, relaxed user experience, often mentioning specific staff members for their expertise and ability to put them at ease. The company's ability to handle emergencies promptly and provide detailed, understandable answers to questions further contributes to a highly satisfying experience for consumers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as pleasant, professional, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting its professionalism and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good, relaxing, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

746 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(746)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wilkie’s Opticians

I have used Wilkie optician’s for 46 years now. It’s a family business and they are now on the 3rd generation of optometrist’s. The care and service they provide is excellent and all staff are very helpful.
I had a problem with my eye, phoned them, and was seen promptly and given the correct medication antibiotic to fix it. It helps greatly if you have confidence in the person who is looking after your eyes.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Phoned concerning acute eye irritation

I phoned seeking advice about an acute eye irritation. Reception triaged then phoned back with an appointment for only a couple of hours later.
I saw an optometrist who conducted a thorough examination. She diagnosed the problem areas, detailed a course of self treatment and care, and prescribed appropriate medication - and removed my concern and anxiety.
I consider this to be a remarkable service. It just goes to reinforce the opinion I have gathered of Wilkies; I have been using them for the past thirty-five years and would never go anywhere else!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Service with a smile

When I arrived the receptionist greeted with a smile and was attentive. The optician I saw today was Laura she was very friendly and attentive gave me a thorough examination and explained everything and put me at ease

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful staff and I felt well informed and listened to during my eye test.

Staff were very helpful when I was trying new frames

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely kind and helpful staff

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to picking out new frames as well. They may cost more than other opticians but the level of service and genuine care justifies that cost every time, wouldn't go anywhere else.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Wedding ring resized

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB.
Sharon at the jewellers side of the shop gave first class customer service by keeping me informed about costings and when to collect.
Ring came back gleaming and now I can wear it everyday without using clasps.
Great service from all in the shop as I also get my annual eye check up there.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

The team was amazing

The team was amazing from making my daughter feel welcome to the quick and efficient eye test to picking out her first frames! Definitely made the whole process look easy, good range of frames too!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had my wedding ring repaired…

I recently had my wedding ring repaired and Im very pleased with the experience. The staff provided excellent customer service, friendly and professional. I was very impressed with the quality of the repair, my wedding looks like brand new. I would highly recommend.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Looking after your best interests

From the ladies at the reception to the optician himself my wife and I were treated with all due care and attention. During the eye test itself we were both made to feel very comfortable and at ease. Any questions we asked were answered in great detail. Overall we were both very happy with the way the experience worked out. Can't praise everyone enough. Thank you.

September 10, 2025
Unprompted review

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