Wilkie's Eyecare and JewellersReviews 

745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach. Many highlight the exceptional service and customer care, noting that they felt valued and listened to. The user experience is frequently described as thorough and efficient, with opticians taking extra time to explain procedures and answer questions in detail, making people feel comfortable and at ease. Reviewers also appreciate the high quality of examinations and repairs, with many stating they would not go anywhere else for their eye care needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

User experience

Clients share positive opinions on user experience, consistently reporting a comfortable and relaxing... See more

Quality

People report positive experiences with quality, often noting that items looked brand new after service, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(745)

224 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annual eye test

I have been going to Wilkie’s for many years. The gentleman who did my eye test was extremely nice, explained exactly what he was doing and made everything very clear.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Hadn't had my eye tested in years and was immediately put at ease. Professional and relaxed environment. Thank you!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fiendly staff

All staff are fiendly and knowledgeable. Helped to keep my son calm and to enjoy is eye test rather than dread them

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

The optician who tested my eyes was professional, light-hearted,and made the whole experience a very pleasant examination. I look forward to my next meeting to have my yearly eye exam. 10/10

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Eye tests and lenses update

Friendly well informed staff at all stages. Helpful team. All tests carried out with professionalism, experience and thoroughness in a timely fashion.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

First rate service and quality

I put my white gold wedding band in for recoating and it looks brand new! Much better than previous jobs done elsewhere. We also replaced one of my wife’s rings as it was badly damaged and she is so happy. The service we got was first class and the ring choices we were given excellent

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended local shop

Highly recommend this local jewellery and opticians shop. Sharon who works in the jewellery section went above and beyond to assist my elderly mother pick a lovely dress ring. There was no hard sell, just compassion and professionalism. She even phoned ahead to another local wilkie and rider store to assist my mum with another matter. My mum is now going to use the opticians now as it is local, but please head into the shop and have a look at the great quality jewellery and gifts, every budget catered for

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly & professional optometrist

From entering the practice to leaving after an appointment I am always dealt with in a friendly professional manner.

The ladies on reception are always pleasant, welcoming and helpful.

Willis explains things as we go through the appointment and I always feel that my eyecare is in good hands.

October 8, 2025
Unprompted review

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