Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.
Contact info
3 college way, g82 1lq, dumbarton, United Kingdom
- 01389762112
- sianwilkie@wilkierider.co.uk
- wilkierider.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very professional examination
I feel you always get a full and thorough eye examination and you’re never rushed and staff are very helpful.
Annual eye test
I have been going to Wilkie’s for many years. The gentleman who did my eye test was extremely nice, explained exactly what he was doing and made everything very clear.
Fantastic Experience
Hadn't had my eye tested in years and was immediately put at ease. Professional and relaxed environment. Thank you!
Great people friendly great service
Great people friendly great service
Fiendly staff
All staff are fiendly and knowledgeable. Helped to keep my son calm and to enjoy is eye test rather than dread them
Friendly helpful and professional staff.
Fantastic experience
The optician who tested my eyes was professional, light-hearted,and made the whole experience a very pleasant examination. I look forward to my next meeting to have my yearly eye exam. 10/10
Emergency appointment
I had an emergency appointment for my eye. Everyone was great. Very appreciative for all their help.
Needed urgent attention and got an…
Needed urgent attention and got an appointment within a few hours. Well looked after during treatment
had an issue with my sight
had an issue with my sight, got appointment quickly and reassurance. great opticians, great care
Eye tests and lenses update
Friendly well informed staff at all stages. Helpful team. All tests carried out with professionalism, experience and thoroughness in a timely fashion.
First rate service and quality
I put my white gold wedding band in for recoating and it looks brand new! Much better than previous jobs done elsewhere. We also replaced one of my wife’s rings as it was badly damaged and she is so happy. The service we got was first class and the ring choices we were given excellent
No waiting about Very prompt no getting…
No waiting about Very prompt no getting passed from one operator to another .optician also very polite cheery
Highly recommended local shop
Highly recommend this local jewellery and opticians shop. Sharon who works in the jewellery section went above and beyond to assist my elderly mother pick a lovely dress ring. There was no hard sell, just compassion and professionalism. She even phoned ahead to another local wilkie and rider store to assist my mum with another matter. My mum is now going to use the opticians now as it is local, but please head into the shop and have a look at the great quality jewellery and gifts, every budget catered for
Very professional and friendly service
Very professional and friendly service. Would highly recommend
Friendly & professional optometrist
From entering the practice to leaving after an appointment I am always dealt with in a friendly professional manner.
The ladies on reception are always pleasant, welcoming and helpful.
Willis explains things as we go through the appointment and I always feel that my eyecare is in good hands.
Working properly as a team from start…
Working properly as a team from start to finish
The staff are always pleasant and…
The staff are always pleasant and helpful -would not go anywhere else.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








