Wilkie's Eyecare and JewellersReviews 

745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach. Many highlight the exceptional service and customer care, noting that they felt valued and listened to. The user experience is frequently described as thorough and efficient, with opticians taking extra time to explain procedures and answer questions in detail, making people feel comfortable and at ease. Reviewers also appreciate the high quality of examinations and repairs, with many stating they would not go anywhere else for their eye care needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

User experience

Clients share positive opinions on user experience, consistently reporting a comfortable and relaxing... See more

Quality

People report positive experiences with quality, often noting that items looked brand new after service, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(745)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made to feel extremely welcome

Made to feel extremely welcome. Having always used Specsavers in the past I was truly impressed with the experience today. Very professional and down to earth optometrist who thoroughly explained everything.
Thank you Willis I really appreciate your expertise and customer service.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

The appointment was with a lovely girl…

The appointment was with a lovely girl that I have never had who had some chat and explained everything well for me as we went through the test. Faultless! Also no hard sell on new glasses given prescription hasn't changed dramatically and not a desperate need for them - also I explained I will be getting elsewhere as in the past.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent care and thorough assessment giving reassurance and confidence. Great specs as well.

I have been on medication that has known side effects to vision. Catherine Aldridge - has monitored this over the last 2 years, this has been reassuring. I was also assessed to have early signs of macular degeneration by a previous optician. Catherine was able to assess and explain it is not a sign of macular degeneration, but in layman’s terms a bit of a wrinkle - Catherine took time to explain this and show me on the scan. Keeping track of this is also very reassuring as my mother suffered macular degeneration. That’s why I travel nearly an hour from Glasgow for my eye tests -

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Been a lifelong customer. Although it's more of a friendship now! Staff are all great and more than happy to help with any requests. And all optometrists are friendly, professional and very thorough. I wouldn't go anywhere else!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Easy eye care

Everything explained very clearly and options for potential changes to my contact lens explained. I would have no hesitation in recommending them. I have seen several different opticians over the decades as a customer, and the service from all has been excellent. You can make an appointment to see a specific optician if you wish.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I made an appointment as I felt there were some issues with my eyes in relation to developing cataracts. The optician was very nice and listened very carefully to my description of the problem and noted everything. She then then fully explained the situation and reassured me. She carried out further tests to rule out anything more sinister and that was reassuring too. Finally she explained all the options and after a discussion where I did not feel rushed and could talk through the issues, the appropriate advice was given and referrals made. I always find that I get great service and am never rushed. It might be cheaper occasionally at some of the chains but I'd far rather go local and you probably also get what you pay for. My eyes are too important to skimp on.

October 30, 2025
Unprompted review

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