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Wilkie's Eyecare and JewellersReviews 

743
•
TrustScore 5 out of 5

5.0

Optician
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Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach. Many highlight the exceptional service and customer care, noting that they felt valued and listened to. The user experience is frequently described as thorough and efficient, with opticians taking extra time to explain procedures and answer questions in detail, making people feel comfortable and at ease. Reviewers also appreciate the high quality of examinations and repairs, with many stating they would not go anywhere else for their eye care needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

User experience

Clients share positive opinions on user experience, consistently reporting a comfortable and relaxing... See more

Quality

People report positive experiences with quality, often noting that items looked brand new after service, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.

Contact info

5.0

Excellent

TrustScore 5 out of 5

743 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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5.0

All reviews

(743)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Had a wee emergency with my eyes this…

Had a wee emergency with my eyes this week and could not have been happier with the prompt, professional, and friendly approach of all the staff involved with helping me, especially at such a busy time of year! Thank you all!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Best Eyecare by far

All the staff are very friendly and helpful as well as completely professional. I have total confidence that my Eyecare is the best I can possibly get when I visit this company. I have been a client for almost 20 years, I wouldn’t go anywhere else and I recommend them 100%!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Eye/Hearing tests

The optician and hearing consultant. Phyllis is an asset to the business and was as efficient as ever.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Ease of getting appointment.

Ease of getting appointment.
Lovely shop, helpful welcoming staff.
Eye test - New practitioner Laura Steele.
Very nice, pleasant young woman. went through
eye test procedure, explained each stage, answered
my questions. Very good practitioner.0

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Eye problems relieved

The optician explained:
1) what each test entailed
2) why it was necessary, and
3) what information she would obtain about my eye problems.
She was very reassuring about the results, and was happy to discuss all my questions and even address future concerns.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Seen at very short notice. Professionally handled by both front staff and optician. Explained the issue in good detail.

December 3, 2025
Unprompted review

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