Wilkie's Eyecare and Jewellers Reviews 742

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach. Many highlight the exceptional service and customer care, noting that they felt valued and listened to. The user experience is frequently described as thorough and efficient, with opticians taking extra time to explain procedures and answer questions in detail, making people feel comfortable and at ease. Reviewers also appreciate the high quality of examinations and repairs, with many stating they would not go anywhere else for their eye care needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

User experience

Clients share positive opinions on user experience, consistently reporting a comfortable and relaxing... See more

Quality

People report positive experiences with quality, often noting that items looked brand new after service, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

5.0

Excellent

TrustScore 5 out of 5

742 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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5.0

All reviews

(742)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a great experience at Wilkies

Always a great experience at Wilkies. Took my daughter for her first eye test. It was at her pace, everything explained and staff were great. I’m a regular but always treated so well, all staff are so friendly, knowledgeable and I’d highly recommend the great service and very thorough eye tests and treatments.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service,Mr Lafferty is fantastic he explains everything so that you understand what he is doing,I cannot reconmend him enough.The staff in the shop are always very helpfull and kind.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

As soon as you walk in staff offer you…

As soon as you walk in staff offer you a friendly welcome. Desk staff are very efficient. Nicola, my optician is efficient and her friendly approach alleviates the stress of a visit to the opticians.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I’ve used W&R for many years for my own eye tests and always been more than happy with the service.
Jack in particular is incredibly good at his job! The kids love getting their eye tests done. He is very thorough and explains everything really well while making it a fun experience for them. Highly recommended & trusted local company.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I put my wedding ring in to be redone in white gold, it came back looking like new, and my necklace had broke so I put it in to be fixed. My necklace also came back like new.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from the company

Exceptional service from the company, especially Willis
Very professional a true gentleman and does a thorough
eye test, nothing is a bother to him and explains everything to you.
Wish there was more company’s like them 5* treatment.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Follow up appointment

It was a follow up appointment to check pressure in one of my eyes. Procedure was explained well and what was being checked for. Actual tests were completed without any fuss and the results were explained well

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Tried and trusted

Wilkies have been looking after my eye health for almost 50 years now and I have always found them to be reliable and efficient in the care of my eyesight. Both the professional and front of house staff are polite and thorough in performing their duties.
I would have no hesitation in recommending them as an opticians for those that are considering the need for such services.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Much more a personal experience - definitely

Much more a personal experience. Choice of quick appointment times. Optometrist was very pleasant, helpful, explained everything he was doing in understandable terms. Discussed all procedures in detail as well as the options available following his examination. Given my prescription and further review appointment in 12 months or before if any problems.

February 3, 2026
Unprompted review

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