Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.
Contact info
3 college way, g82 1lq, dumbarton, United Kingdom
- 01389762112
- sianwilkie@wilkierider.co.uk
- wilkierider.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a great experience at Wilkies
Always a great experience at Wilkies. Took my daughter for her first eye test. It was at her pace, everything explained and staff were great. I’m a regular but always treated so well, all staff are so friendly, knowledgeable and I’d highly recommend the great service and very thorough eye tests and treatments.
Great customer service
Great customer service,Mr Lafferty is fantastic he explains everything so that you understand what he is doing,I cannot reconmend him enough.The staff in the shop are always very helpfull and kind.
As soon as you walk in staff offer you…
As soon as you walk in staff offer you a friendly welcome. Desk staff are very efficient. Nicola, my optician is efficient and her friendly approach alleviates the stress of a visit to the opticians.
Highly recommend!
I’ve used W&R for many years for my own eye tests and always been more than happy with the service.
Jack in particular is incredibly good at his job! The kids love getting their eye tests done. He is very thorough and explains everything really well while making it a fun experience for them. Highly recommended & trusted local company.
Great customer service
Great customer service. I put my wedding ring in to be redone in white gold, it came back looking like new, and my necklace had broke so I put it in to be fixed. My necklace also came back like new.
My recent eye test was great
My recent eye test was great! I was put at ease by the optician. First class service with warmth, professionalism and care. Thank you very much.
Always great customer service
Always great customer service, staff are all lovely
Great Customer Care
Thorough, honest and conscientious approach to ensure correct treatment and plan established. Staff very friendly
Exceptional service from the company
Exceptional service from the company, especially Willis
Very professional a true gentleman and does a thorough
eye test, nothing is a bother to him and explains everything to you.
Wish there was more company’s like them 5* treatment.
Follow up appointment
It was a follow up appointment to check pressure in one of my eyes. Procedure was explained well and what was being checked for. Actual tests were completed without any fuss and the results were explained well
Very friendly and efficient service at…
Very friendly and efficient service at Wilkies. Lots of communication and support during examination.
Friendly
Friendly, polite professional and just all round good eggs
Been going to this practice since I was…
Been going to this practice since I was 16 (nearly 70years) and always had great service.
Always helpful and friendly
Always helpful and friendly - wouldn’t go anywhere else!
Spoke to receptionist regarding eye infection …
Spoke to receptionist regarding emergency consultation due to eye infection. The staff were brilliant and I spoke to Willis who was tremendous and provided excellent treatment. I’m now on the mend and it’s thanks to the excellent care at Wilkies .
First class.
Tried and trusted
Wilkies have been looking after my eye health for almost 50 years now and I have always found them to be reliable and efficient in the care of my eyesight. Both the professional and front of house staff are polite and thorough in performing their duties.
I would have no hesitation in recommending them as an opticians for those that are considering the need for such services.
Very thorough eye test very helpful…
Very thorough eye test very helpful with the options given
Much more a personal experience - definitely
Much more a personal experience. Choice of quick appointment times. Optometrist was very pleasant, helpful, explained everything he was doing in understandable terms. Discussed all procedures in detail as well as the options available following his examination. Given my prescription and further review appointment in 12 months or before if any problems.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








