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Wilkie's Eyecare and Jewellers Reviews 742

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TrustScore 5 out of 5

5.0

Optician
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Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach. Many highlight the exceptional service and customer care, noting that they felt valued and listened to. The user experience is frequently described as thorough and efficient, with opticians taking extra time to explain procedures and answer questions in detail, making people feel comfortable and at ease. Reviewers also appreciate the high quality of examinations and repairs, with many stating they would not go anywhere else for their eye care needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

User experience

Clients share positive opinions on user experience, consistently reporting a comfortable and relaxing... See more

Quality

People report positive experiences with quality, often noting that items looked brand new after service, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.

Contact info

5.0

Excellent

TrustScore 5 out of 5

742 reviews

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No history of asking for reviews

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5.0

All reviews

(742)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Caring Service

Was seen quickly after leaving work with an emergency concern about my eyesight, we seen quickly and taken care of in a nice environment, all staff helpful polite and booked me a follow up appointment for next week, thank you.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Wilkies 😆

All staff were very professional and really friendly. The eye test was thorough and everything was explained to me. I wasn’t rushed into choosing frames.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Experience was really great

Experience was really great. Optician really friendly made son feel at ease during appointment. Great sense of humour to help make experience more relaxed in a calm atmosphere
Reception staff really attentive also

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for opportunity to review…

Thank you for the opportunity to review your service and practice experience. The service I received was welcoming cordial start to finish The practitioner in particular was understanding accommodating and overall highly professional in conducting examination and tests throughout

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

As always

As always, Valerie and Victoria are very knowledgeable and give 100% to their clients. I wouldn’t go anywhere else for eye care

March 11, 2026
Unprompted review

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