Wilkie's Eyecare and Jewellers Reviews 742

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach. Many highlight the exceptional service and customer care, noting that they felt valued and listened to. The user experience is frequently described as thorough and efficient, with opticians taking extra time to explain procedures and answer questions in detail, making people feel comfortable and at ease. Reviewers also appreciate the high quality of examinations and repairs, with many stating they would not go anywhere else for their eye care needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

User experience

Clients share positive opinions on user experience, consistently reporting a comfortable and relaxing... See more

Quality

People report positive experiences with quality, often noting that items looked brand new after service, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

5.0

Excellent

TrustScore 5 out of 5

742 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great service

Friendly helpful reception staff, friendly and very competent optician who did each test thoroughly and listened well to my concerns and answered questions competently and helpfully.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, considerate, professional staff and very clean premises. I would have no hesitation in recommending Wilkies

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Wilkies Eye Care experience.

I have been going to Wilkie Eye Care for several years now, and the service and professionalism has always been top notch. They may not be the cheapest Opticians around, but you get what you pay for. I am happy to recommend them, and confident that should you try, you won't be disappointed.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

It was my first visit after phoning to request an appointment to deal with a suspected eye infection. After being triaged by a very helpful member of staff I was given an appointment later that day. Jack was very professional, carried out a thorough examination and was reassuring. All staff were extremely friendly.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely efficient and effective service all round

I arranged an appointment at short notice the day before I was examined as I had noticed a number of new floaters in my left eye. My optician examined the eye extremely thoroughly and carefully and discovered a minor tear in my retina. I was immediately referred to Gartnavel Hospital for treatment that same afternoon. The tear was dealt with successfully by laser surgery.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

A great family run Opticians

I went and got a eye test and needed a reading prescription, the staff here are very helpful and make your visit a pleasant experience, would recommend as it is a family run business and not the hustle and bustle of larger big business opticians.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Could not fault a single thing!

Could not fault a single thing about my experience. Everyone was friendly, genuinely concerned and very helpful. I will 100% recommend Wilkie and Rider to anyone.

April 2, 2026
Unprompted review

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