Wilkins Chimney Sweep Reviews 

25,987
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and thoroughness, often noting that the work is carried out with great care and leaves no mess behind. The staff are frequently highlighted as friendly, polite, knowledgeable, and helpful, providing excellent advice and making the overall experience pleasant. Many people appreciate the high quality of the work, with chimneys and log burners being cleaned to an exceptional standard. The booking process is generally described as easy and well-organized, with timely arrivals and clear communication. However, some people were dissatisfied with the booking process, mentioning instances where their booking was lost and they had to wait an extended period for a new appointment.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the thoroughness and cleanliness of... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the services of your representative for several years now. He always arrives on time. He is extremely careful about completing the job leaving no soot or grime anywhere and removing all a... See more

Rated 5 out of 5 stars

Ian from the Tyneside branch did a brilliant job, gave me some good advice about placing the carbon monoxide alarm, and left the living room fireplace as clean as a whistle. He's also really friendly.... See more

Rated 5 out of 5 stars

Been using Wilkins Chimney Sweeps for many years and would recommend them to everyone. They arrived on time, very polite and friendly. The log burner was cleaned to an inch of its life. All seal,... See more

Rated 5 out of 5 stars

This is the 2nd time Andrew has been round to service our Stove & Sweep the Chimney. Being new to a multistove last year following our house move he has been very patient in giving knowledgable advice... See more


Company details

  1. Chimney Sweep

Information provided by various external sources

Local Friendly & Professional Chimney Sweep


Contact info

5.0

Excellent

TrustScore 5 out of 5

26K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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5.0

All reviews

(25,987)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking team were polite and…

Booking team were polite and informative. Messaging service to confirm sweep team arrival was very helpful. Mark, the sweep was on time, polite and professional. Will definitely be using Wilkins Chimney Sweep again.

December 1, 2025
Rated 5 out of 5 stars

A pleasure to do business with

Great communication before appointment . Philip arrived on time and carried out his work in a very professional , tidy , efficient and personable way. Payment options were easy and all went like clockwork. A pleasure to do business with as we have done for a number of years.

December 1, 2025
Rated 5 out of 5 stars

Absolutely fantastic

The service is fantastic,communication is fantastic,john was very efficient,informative,and our log burner / chimney looked like new afterwards.we use this company every year ,can highly recomend to anyone.Such a reliable friendly company.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Punctual, friendly and professional. Gave really helpful advice on how to get the best out of the burner and it’s been burning amazing after the clean. Thank you so much!

October 31, 2025
Rated 5 out of 5 stars

Stephen Jones ( Gower )

Stephen Jones ( Gower ) arrived on time, friendly, very tidy, communicated clearly about the job and outcome. Once job was completed I was able to make easy payment and I received Certificate and receipt of payment shortly after. Fabulous service, I highly recommend Stephen.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Over and above

Our next door neighbour was having her chimney swept, as we have an open fire we were in desperate need of having our chimney swept before the winter use. I nipped out to get the number and started chatting to the guy. He had a gap between appointments so he came straight in and swept our chimney. What a lovely fella, he was pleasant, very efficient, very clean, an absolute credit to this company.
Ps. I can't believe he's never seen Mary Poppins haha x

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service - John is very friendly and helpful. We will be using Wilkins again for our next sweep. Thanks.

October 31, 2025
Rated 5 out of 5 stars

Excellent service

Very punctual, polite and no mess whatsoever. This is the second time I’ve used these guys for my chimney sweep and I’m certainly going to continue using them.

October 31, 2025
Rated 5 out of 5 stars

Always a pleasure to greet Steven with…

Always a pleasure to greet Steven with his lovely smile. First class service from start to finish. Very thorough and tidy in his work too. Having reached the age when my own memory of having old fashioned chimney swept, what a difference, absolutely wouldn't,t know he had been, Well done Steven!!

November 6, 2025
Unprompted review

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