Wilkins Chimney Sweep Reviews 

25,987
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and thoroughness, often noting that the work is carried out with great care and leaves no mess behind. The staff are frequently highlighted as friendly, polite, knowledgeable, and helpful, providing excellent advice and making the overall experience pleasant. Many people appreciate the high quality of the work, with chimneys and log burners being cleaned to an exceptional standard. The booking process is generally described as easy and well-organized, with timely arrivals and clear communication. However, some people were dissatisfied with the booking process, mentioning instances where their booking was lost and they had to wait an extended period for a new appointment.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the thoroughness and cleanliness of... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the services of your representative for several years now. He always arrives on time. He is extremely careful about completing the job leaving no soot or grime anywhere and removing all a... See more

Rated 5 out of 5 stars

Ian from the Tyneside branch did a brilliant job, gave me some good advice about placing the carbon monoxide alarm, and left the living room fireplace as clean as a whistle. He's also really friendly.... See more

Rated 5 out of 5 stars

Been using Wilkins Chimney Sweeps for many years and would recommend them to everyone. They arrived on time, very polite and friendly. The log burner was cleaned to an inch of its life. All seal,... See more

Rated 5 out of 5 stars

This is the 2nd time Andrew has been round to service our Stove & Sweep the Chimney. Being new to a multistove last year following our house move he has been very patient in giving knowledgable advice... See more


Company details

  1. Chimney Sweep

Information provided by various external sources

Local Friendly & Professional Chimney Sweep


Contact info

5.0

Excellent

TrustScore 5 out of 5

26K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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5.0

All reviews

(25,987)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Wouldn't use anyone else

This is the 2nd time Andrew has been round to service our Stove & Sweep the Chimney. Being new to a multistove last year following our house move he has been very patient in giving knowledgable advice. He is professional throughout his visit and after he left it was like he'd never been here. Wouldn't use anyone else.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Can recommend

Straight forward booking with competitive pricing. Very professional service and excellent advice given on various issues.

October 1, 2025
Rated 5 out of 5 stars

slick operation

It is a slick operation from booking an appointment to the follow up with a certificate of the work done. The operator was very knowledgeable about the use of appropriate wood types, to the service they can offer if your fire/stove needs parts including the specialist glass needed in the door.

September 30, 2025
Rated 5 out of 5 stars

A first class service.by a friendly man.

The man who came to my friends house was punctual and efficient.she is 86 and I do most of her organising.she said he even wiped down the door for her.another friend of ours was there and was so impressed he asked me for your phone no.well done Wilkins.see you next year.

September 30, 2025
Rated 5 out of 5 stars

Excellent Service All Round

This is the third time I've used Mark from Wilkins. Excellent communication both before and after the sweep, he's always on time and does a thorough job at a reasonable price. I have more than one chimney and they are always cleaned at the same time, with no fuss. Highly recommended

September 30, 2025

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