Everyone at William Russell has been fantastic. Going through medical treatment is stressful enough without the added worry of whether or when the insurance company will pay. With William Russell, tha... See more
Company replied
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See what reviewers are saying
As insurance is supposed to be! Put in the right forms, got back what was agreed (after the deductable). It was perfect. Very happy
Company replied
So far so good. Not always super organized but will always respond to email and eventually get things done. The lack of hard selling is very welcome. No-one will hassle you with the latest offer. I... See more
Company replied
William Russel were prompt with their approval response, and guarantees were issued petty quick in order that i could commence treatment on time. This gave me peace on mind and let me focus on what wa... See more
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Company details
- Health Insurance Agency
- Disability Insurance Company
- Income Protection Insurance Company
- Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
William Russell provides international health insurance, life insurance, and income protection to individuals and families living and working abroad. We have thousands of members across Latin America, Europe, Africa, the Middle East, and Asia. Please note that reviews on Trustpilot are unverified. To see verified reviews from our customers, please search 'William Russell Feefo reviews'.
Contact info
William Russell House, The Square, GU18 5SS, Lightwater, United Kingdom
- +44 1276 486 477
- contact@william-russell.com
- william-russell.com
4.4
Excellent
53 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
False advertising about cashless…
False advertising about cashless outpatient network but when you call the hospitals that the insurer claims to have agreements with none of them acknowledge it
March 25, 2026
Unprompted review
Reply from William Russell
Hello! We have agreements with all the hospitals and clinics listed on our website. Some of them have been our partners for decades. Our members are also free to receive treatment at any hospital within their coverage zone. I'm happy to chat through any concerns you have? Please contact me at contac@william-russell.com.
As insurance is supposed to be
As insurance is supposed to be! Put in the right forms, got back what was agreed (after the deductable). It was perfect. Very happy
March 25, 2026
Unprompted review
Reply from William Russell
Thanks so much for your kind review! We’re delighted to hear that everything worked just as it should - a smooth, stress‑free experience and we really appreciate you taking the time to share your feedback. If you ever need anything else, our teams are always here to help!
Hustle free and always ready to assist
I would like to share my excellent experience with William Russell, and in particular highlight the outstanding support provided by Barbora.
From the very beginning, Barbora demonstrated a highly professional approach, combined with great efficiency and responsiveness. What truly stood out was her proactive support throughout the entire process, ensuring everything was handled smoothly and without unnecessary delays.
Most importantly, her genuine care made a real difference — she even took the time to check in on my wife after her surgery, which was greatly appreciated and speaks volumes about her dedication and personal touch.
In moments like these, having such reliable and attentive support is invaluable. I would highly recommend William Russell to anyone looking for an insurance partner they can truly rely on.
Thank you once again, Barbora.
March 9, 2026
Unprompted review
Reply from William Russell
Thank you for taking the time to share such a thoughtful and detailed review. We’re also especially grateful for your recognition of the exceptional support provided by Barbora which we’ve passed on. Your comments perfectly highlight what we always aim to deliver - a personal, human member experience and that Babora’s proactive approach and dedication, helped make the entire journey smooth and reassuring for you and your family. Thank you once again and we continue to wish your wife a continued and comfortable recovery.
Helpful, considerate, supportive
Quick responses, supportive & caring attitude and prompt settlement.
January 19, 2026
Unprompted review
Reply from William Russell
Thank you for your 5 star review! We're really happy to hear you've had a great experience as one of our valued members. Thank you again for taking time to provide your feedback
William Russell provided gracious and…
William Russell provided gracious and valuable support during my son’s medical emergency in Thailand. Their team - especially Barbora - was exceptionally responsive, professional, and caring throughout the entire process.
Her clear communication and assistance were very much appreciated during this stressful time. The company’s efficient coordination allowed us to focus primarily on our son’s recovery.
December 18, 2025
Unprompted review
Reply from William Russell
Thank you for your feedback and positive review! We’re so pleased to hear Barbora and the team were able to help you and your son during what must have been, an extremely difficult time. As always, we're here for you and wish you all the best.
Simply wonderful
I can only compliment the incredible support, care and professionalism of the entire team with our deepest appreciation to Cosmina who has simply be wonderful. Thank you.
January 23, 2026
Unprompted review
Reply from William Russell
Thank you for taking time to review us and for the 5* rating. We've passed your thanks onto Cosmina and we're very pleased that you've experienced the support and care as a valued member. Thank you again
Excellent Experience with the Claims Team
Excellent experience with the William Russell claims team. They were very supportive during my daughter's surgery and handled our reimbursement promptly and without any hassle. A special thanks to Fanny for the kind and professional assistance!
January 13, 2026
Unprompted review
Reply from William Russell
Thank you for your kind words. We wish your daughter all the best.
I had an accident and needed surgery…
I had an accident and needed surgery within a specific time frame. The helpline of Willam Russel was professional and responsive. My claims contact person Cosmina was very helpful and compassionate and went the extra mile to sort out the financial part of my admission to hospital.
January 15, 2026
Unprompted review
Reply from William Russell
Thank you very much for your review! Glad we could be of service :)
Reply from William Russell
Thank you for your 5 star review! We're really happy to hear you've had a great experience as one of our valued members. Thank you
Willian Russell look after their people.
Willian Russell take over the process just at the time where you need to focus on your health. They keep in touch with updates and genuinely make sure that you are getting the level of care that you need. Well done team and thank you again.
November 30, 2025
Unprompted review
Reply from William Russell
Thank you for sharing your experience with us and 5* review! We're so pleased to read we've been able to help you focus on what matters most, your health. We're passionate in providing a professional yet caring service for our members and we wish you the best for the future. Thank you again, for taking the time to review your experience with us.
Consistent support across the services renge
I have had cause to benefit from very good to excellent client support & service for both guaranteed in-patient and out-patient care and reimbursements.
Reimbursement claims have been dealt with extremely efficiently and very promptly. Responses to queries have been relevant and fair.
November 27, 2025
Unprompted review
Reply from William Russell
Thank you for your comment and positive review! We’re so pleased to hear you've received the service and assistance we aspire to, our teams are passionate in providing a professional yet caring service at all times. Thanks again for taking the time to leave us your feedback.
Very happy customer:)
I have recently required an emergency knee surgery in South Africa. William Russell were easily contactable, very quick to respond, clear with what documentation was required and very efficient to guarantee and make payment to the various entities, allowing my surgery to go ahead without delay. Overall, an extremely positive experience.
October 10, 2025
Unprompted review
Reply from William Russell
Thank you very much for your 5 star review! We're very pleased to hear you're happy with the service you've received as a valued member of William Russell. Our claims team are always on hand to assist you and we're so pleased to hear, you were able to have your surgery - we're wishing you the very best on your recovery. Thank you again for taking the time to comment and review your experience with us.
Good level of support
Good level of support, team is always flexible and ready to help.
November 11, 2025
Unprompted review
Reply from William Russell
Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.
Top-quality back-up
Incredibly helpful and professional claims executives whose support ranged from general advice, clarification of policy limits, issuing GoPs as well as the processing of claims, all done in a friendly, compassionate manner. This summarises several year's experience up to and including the death of my wife on 4 March 2025
March 4, 2025
Unprompted review
Reply from William Russell
Thank you for taking the time to contact us with your positive feedback. We’re very pleased to hear that you’re happy with the service you’ve received from us over the years, especially in the most difficult and emotional times for you all. We send our thoughts and are here for you whenever you need us. Thank you
Prompt, helpful and straightforward
I have always found the service from William Russell to be efficient, willing and straightforward in dealing with claims with clear explanations and Julie Newman exemplified this in my recent claim. The claim process is painless, prompt and in my experience quibble free. I am very happy to recommend them.
November 21, 2025
Unprompted review
Reply from William Russell
Thank you very much for your 5 star review! We're very pleased to hear you are happy with the service you've received from our team and we've passed your feedback onto Julia as well. Thank you again for taking the time to comment.
William Russell got top competent staff
I had the pleasure of working with Ms. Cosmina from William Russell during my admission to hospital October 2025.
With an incompetent and difficult hospital, she was strict and showed competence to solve all matters. When i eventually found the right hospital and doctor to give me the right treatment, simply a competent hospital, i didn't hear anything from her or William Russell because all was smooth and setup properly.
Very professional insurance company and very professional claim management.
I can for sure recommend William Russell as your international health insurance for any expact.
October 3, 2025
Unprompted review
Reply from William Russell
Thank you for taking time to provide a 5* review of your experience with us. We’ve passed your kind comments on to Cosmina who relays, that it’s been a pleasure to assist you in accessing a hospital to gain the right treatment. It means a lot to us to have loyal members like you and we're here whenever you need us. Thank you again for sharing your experience and we and wish you the best.
Easy claim filing process and quick…
Easy claim filing process and quick response time.
This was my first time filing a claim using the WR online platform and it was so quick and easy. The upload the document function is genius because i wasnt sure of some details, but allowing me to upload a copy of my receipt makes sense!
November 3, 2025
Unprompted review
Reply from William Russell
Thank you so much for your 5 star review! We’re thrilled to hear your first experience using our online claims platform was quick and easy. We really appreciate your feedback and look forward to continuing to support you, whenever you need us!
I'm glad
Great professionals who tries very hard to help. Thank you.
November 3, 2025
Unprompted review
Reply from William Russell
Thank you so much for your 5 star review! We’re so glad you had a positive experience with our teams. Our goal is always to provide professional, helpful support and it’s wonderful to know that came through.
William Russell price jump of 36% for no reason.
I have had William Russell insurance for 3 years. This year my renewal was just received and it jumped almost 36% in cost over last year. I have never had claim nor have I had a change in my health. I would expect an increase each year due to age, but 36%! There are other options for insurance. I won't be renewing with nor would I recommend them after this.
October 17, 2025
Unprompted review
Reply from William Russell
Thank you for taking the time to share your feedback, we do appreciate hearing from our members. While we understand high increases aren’t favourable, our plans are community rated - meaning premiums are based on a range of factors such as age, area, region/country, claims experience, benefit utilisation and overall medical cost trends. Unfortunately, we’ve been experiencing higher claims costs in Mexico so have had no choice but to take corrective action on premiums for new and renewing policies alike. We do review policies individually to provide assistance where we can and again, we do appreciate you taking the time to let us know of your experience with us.
Fast responses and very kind support…
Fast responses and very kind support regarding non trivial issues, thank you very much, team!
October 20, 2025
Unprompted review
Reply from William Russell
Thank you very much for your 5 star review! We're delighted to read you're happy with the service you've received from our teams. We're always on hand to assist you and thank you again for taking the time to comment and share your experience.
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