I love the products and styles but I have ordered twice now and twice I have had to pay extra postage on top of the postage fee, this would of easily been a 5* review if this was sorted out
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
British fashion label.
United Kingdom
Replied to 65% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took nearly two weeks to come. T-shirt labeled as 100% cotton feels and smells like polyester.
Ordered an XL and received a Large. Tried to email to arrange a refund and have heard nothing back. Very disappointing.

Reply from William Giles
Delivery did take a few days but team were helpful and responsive on social media and I loved the shirt when it arrived. Would definitely buy from here again
My boy and I ordered the mystery gift & he ordered 2 and I ordered 1. We both got the same top. He got the same top twice. The Tee is nice but we knew William Giles just give everyone their last bit of stock.
Amazing products from the mystery sale. Slight hiccup with postage but they were helpful in sorting it out. Will Order again in the future 100%
Parcel has been sent but the delivery that I paid for I need to now pay more delivery as the parcel hasn’t had enough postage paid for on it. So I have to wait longer and still hadn’t come through. Complete faff !
Haven’t received order which was placed a week ago with 48 hour delivery
I was worried about ordering due to some of the reviews. However, my order came quickly, and the clothes are excellent quality.
I would order again
Great company to order from with quality clothing.
Super quick delivery and great customer service.
Would definitely recommend.
Superb clothing
Wear super comfy
Washes well
Delivered in days
Value for money
Absolutely great clothing ! I’ll be promoting it soon on my instagram
Same issues as everyone else ordered on 11th December was told on 8th January will receive order within 2 weeks. One month after that and several emails and messages on social media was told will get a refund yet nearly another 2 months later still no refund even my bank have turned around and told me they can’t do anything. Absolute joke, don’t understand how the company is still running, disgusting service. Taking peoples money and not fulfilling orders. When I comment on there social media posts to ask for help or to state I am still waiting for my order still - they delete the comments. Disgrace.
Returned my shirt as didn’t fit as expected, messaged them several times on email and instagram. Ignored every time haven’t issued a refund
I ordered in August still haven’t received my order requesting a refund and awaiting reply sent numerous emails
Order number 6713
Would rate zero if I could, most unprofessional company ever! After waiting 3 weeks for my order and returning within a few days of receiving it, still haven’t had any refund 6 weeks later! After many attempts at contacting their customer service I have heard nothing back! Dont order from here! Vile company
Hello,
Could ,someone look into this,please? I've sent some items back ages ago, I kept getting in touch with you, but no reply at all, I have the proof of postage and return to you,the parcel reached your Company on the 6th of January, order number 7890. Please, refund my items, thank you very much
I had ordered from William Giles on Boxing Day my order had a 3 week delay and since that announcement I have heard no more about where my order is even though I have emailed 3 times and had no response and even tried to message them on instagram and have not had a response I would not recommend ordering from this brand!!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.