Willows Finance Ltd Reviews 195

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, noting their ability to resolve challenges and keep them informed throughout the process. The service is frequently described as efficient and easy, with many appreciating the quick processing of paperwork and the personalized approach to finding suitable lenders. Reviewers also highlight the outstanding customer service, characterized by prompt responses and clear communication, making the overall user experience smooth and stress-free. However, some customers also noted that the overall approach felt questionable, and some customers expressed concerns about the sales approach.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Customers consistently express satisfaction with the response times. Many reviewers highlight the quick and... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Jeff, Corrine, Jamie and the Team at Willow Finance are simply the best. They go out of their way to find lenders who are tailored to your requirements and are so quick and efficient, my paperwork was... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

I’m truly grateful for all of Jeff’s help in securing my second charge mortgage and consolidating my loans, especially considering my bad credit. The whole process took only five days, which was i... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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Rated 5 out of 5 stars

Fantastic experince from the beginning

Fantastic experince from the beginning. Even with me struggling with getting the correct information over. Professional and very helpful.

Would definitely use again

December 19, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking the time to post such a positive review very much appreciated.

Rated 5 out of 5 stars

Great service from Corinne and team

Great service from Corinne and team. Very prompt and professional service and always available to answer questions, even on weekends. Corinne arranged a secured loan from start to completion within 2 weeks. Highly recommend Williws Finance and will use them again

January 13, 2026
Unprompted review
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Reply from Willows Finance Ltd

Always good to read such positive feedback - thank you so much for taking the time.

Rated 5 out of 5 stars

Cannot recommend willows finance…

Cannot recommend willows finance enough. Jeff went above and beyond chasing things up , answering my endless questions and ensuring a successful application. Such a professional team, nothing was to big or small.

December 10, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you for taking the time to leave us a very kind review.

Rated 5 out of 5 stars

HELOC - excellence

A superbly proactive approach, without being pushy; best of all communication was easy and effective throughout the process.
Very much appreciated and I will work with them again in the future. Thank you.

November 25, 2025
Unprompted review
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Reply from Willows Finance Ltd

We are most grateful for the positive feedback

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly Recommend Jeff!

I’m truly grateful for all of Jeff’s help in securing my second charge mortgage and consolidating my loans, especially considering my bad credit. The whole process took only five days, which was incredible. He made everything feel smooth and manageable, explaining each step clearly and never making me feel judged.

Thanks to Jeff, I now have a much more stable and realistic monthly payment, and this feels like the start of finally rebuilding my credit score. His support has genuinely taken a huge weight off my shoulders.

If you’re struggling with credit issues and need someone knowledgeable, patient, and trustworthy, I highly recommend Jeff. He really made a difference for me.

November 28, 2025
Unprompted review
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Reply from Willows Finance Ltd

Always a team effort at Willows - thank you so much for such great feedback

Rated 5 out of 5 stars

Experience

Professional, efficient. Get the job done. Full marks.

November 21, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you for a short but very honest review - much appreciated

Rated 5 out of 5 stars

I was struggling to get remortgage buy…

I was struggling to get remortgage buy to let because of my credit history and ccjs but willows finance got me a lender no problem and team is a pleasure to work with. The place go.

November 14, 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Gary thank you for all your help getting this to completion quickly also very kind of you to take the time and leave us a great review.

Rated 5 out of 5 stars

I would just like to highly recommend…

I would just like to highly recommend Simon and his team for their outstanding work and getting me in the right place. Just want to say Thank you

November 7, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us a very kind review

Rated 5 out of 5 stars

The company were fast!

The company were fast, proffessional and efficient. I was given constant updates until completion. Simon was extremely helpful and supportive.

November 5, 2025
Unprompted review
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Reply from Willows Finance Ltd

Always good to hear such great feedback - very much appreciated.

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the whole process, but they made it so easy. I can't thank them enough and would have no hesitation in recommending them 110%.

October 31, 2025
Unprompted review
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Reply from Willows Finance Ltd

That is such a great review many thanks for taking to time to leave us such positive feedback

Rated 5 out of 5 stars

Second Charge Mortgage

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to finish, even when there were challenges along the way they kept us up to date at all times and resolved any issues that arose. We fully recommend Willows and will be using them again in the future!

October 31, 2025
Unprompted review
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Reply from Willows Finance Ltd

We are most grateful for the feedback on this and will pass it on to the whole team.

Rated 5 out of 5 stars

Excellent support and service

Excellent support and service
From start to finish was a straight forward process. Questions were answered promptly. The communication was quick and the whole process was easy as willows took care of everything. We would definately rate
willows 10 out of 10. Thank you to Marie Jamie and Simon.

November 4, 2025
Unprompted review
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Reply from Willows Finance Ltd

Always good to hear feedback like this - thank you for taking the time.

Rated 5 out of 5 stars

A vey professional team

The Willows Team were very helpful and always there to support with the long process. They kept me updated at every step and were able to provide guidance and support throughout.
Highly recommend.

November 4, 2025
Unprompted review
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Reply from Willows Finance Ltd

We are very grateful for the time taken to leave us a very kind review. Many thanks

Rated 5 out of 5 stars

Outstanding Servic

Before approaching Willows I was very nervous about arranging a remortgage as I wasn’t very clued up on the whole process. Willows made this experience so much more easier the start to end process has been so quick and efficient. Contacted through WhatsApp was so much more efficient. I was kept updated regularly if I had any questions I was replied to straight away whether it was a weekend or not they would always reply. The service has been amazing and I would highly recommend willows to anyone. Thank you very much to Marie & Jamie for all of your hard work we really do appreciate your time and efforts.

October 21, 2025
Unprompted review
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Reply from Willows Finance Ltd

many thanks for your kind review

Rated 5 out of 5 stars

Remortgaging made easy

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordable!
A massive thankyou to Marie and Jamie but especially Marie who even replied on a day off ( I wasn't aware it was her day off) thankyou so much both!!!

October 3, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you so much for taking time to leave us such a kind review always good to hear such positive feedback.

Rated 5 out of 5 stars

Willows Finance were exceptional

Willows Finance were exceptional. I would like to say a huge thank you to them . A special mention to Jeff who was amazing, supportive, friendly, caring and understanding, great attributes when going through such a process.
Also special mention to Marie for securing the loan company.
There was brilliant communication throughout the process that made the process very easy to work through
Overall the service was exceptional and I definitely recommend Willows

October 10, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you Suzanne - We are so please we could assist you & wish yo the very best going forward.

Rated 5 out of 5 stars

From start to finish

From
Start to finish Jeff and his team were amazing helped us all the way would definitely recommend and use willow finance again if needed in the future thanks nce again

September 30, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you Heather for the great feedback - much appreciated as always!

Rated 5 out of 5 stars

Made it all very easy and painless.

Great communication, very easy to deal with they made it allvery easy and painless, I would happily reccomend for all your financial needs.

September 23, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you for great review and taking the time to provide us some positive feedback - very much appreciated.

Rated 5 out of 5 stars

Professional, clear, efficient

Without hesitation I can recommend. Communication is outstanding, clearly signposting what is needed and the range of products available in my situation were exactly what I needed. They have saved me thousands in interest and would use again in the future. Thank you

September 12, 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Kris thanks for the the great review and we are really pleased we could assist you with what your funding requirements.

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