Willows Finance Ltd Reviews 195

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, noting their ability to resolve challenges and keep them informed throughout the process. The service is frequently described as efficient and easy, with many appreciating the quick processing of paperwork and the personalized approach to finding suitable lenders. Reviewers also highlight the outstanding customer service, characterized by prompt responses and clear communication, making the overall user experience smooth and stress-free. However, some customers also noted that the overall approach felt questionable, and some customers expressed concerns about the sales approach.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Customers consistently express satisfaction with the response times. Many reviewers highlight the quick and... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Jeff, Corrine, Jamie and the Team at Willow Finance are simply the best. They go out of their way to find lenders who are tailored to your requirements and are so quick and efficient, my paperwork was... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

I’m truly grateful for all of Jeff’s help in securing my second charge mortgage and consolidating my loans, especially considering my bad credit. The whole process took only five days, which was i... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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Rated 5 out of 5 stars

Helpful

Helpful, understanding and very responsive.

February 27, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you Laura for the kind review

Rated 5 out of 5 stars

Faultless service

Great communication and very straightforward process. Everyone I dealt with was knowledgeable and helpful and replied really quickly to any queries I had. Would 100 percent recommend.

February 21, 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Sarah thank you for taking the time to leave us a wonderful review it is very much appreciated.

Rated 5 out of 5 stars

10 out of 10 service

Willow finance were great start to finish, they always answered promptly and it was so helpful that they were able to communicate via WhatsApp as I couldn't always be available for phone calls. Jeff was patient, answered all my questions and endeavoured to make the process as seamless as possible. I would definitely recommend Willow and would use their services again if I ever needed it!

February 19, 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Amy - thank you so much for taking the time to leave us a great review so please we could help & your prompt assistance was much appreciated.

Rated 5 out of 5 stars

Helpful and informative staff …

Willows finance have been extremely helpful and efficient in finding me a loan, I feel I've had just the right amount of contact not too pushy or overbearing, however they did chase me when I was slow with paperwork etc which was not a bad thing and ended in me receiving a loan in a timely manner.

February 13, 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Julie Thank you for taking the time to leave the team at Willows a kind review- your feedback is much appreciated.

Rated 5 out of 5 stars

Helpful and Efficient

I would highly recommend Willows Finance. They helped us organise finance recently and were efficient, transparent and proactive throughout the process. They understood our needs, identified and explained the solution clearly, and helped us to seemlessly complete the application. Thank you Willows!

February 3, 2025
Unprompted review
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Reply from Willows Finance Ltd

We very much appreciate the great feedback- Best wishes

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. All sorted in less than 1 week

January 22, 2025
Unprompted review
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Reply from Willows Finance Ltd

Glad we could help Jamie & thank you five review.

Rated 5 out of 5 stars

The advisors were open and honest about…

The advisors were open and honest about what I could be eligible for, didn't make any false promises and initial quote to payment being received took 2-3 days. Communication was excellent with all queries being responded to very quickly within hours. I cannot recommend this company highly enough (after trying with other brokers who promised a lot but then a lot of to and fro with no end in sight). I will definitely be recommending this company to my family, friends and social networks. Thanks guys.

January 17, 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Faisal we greatly appreciate that kind of feedback and I will pass these comments on to all the team - once again many thanks.

Rated 5 out of 5 stars

Absolutely amazing from start to finish…

Absolutely amazing from start to finish . Did everything that they could to sort my mortgage . Special thanks to Jamie and Jeff for their patience and determination throughout . Would highly recommend

January 3, 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you Joanne for taking the time to leave us a great review- very much appreciated by all at Willows Finance

Rated 5 out of 5 stars

5 star service

Great service, from initial message to completion. Jeff & Corrine were extremely helpful. I was kept updated of progress & next steps throughout. Would highly recommend.

December 24, 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you so much for your kind words- always appreciate great feedback.

Rated 5 out of 5 stars

Excellent service, highly recommend

The staff, particularly Jeff and Jamie were efficient, friendly and professional from start to finish. They went above and beyond to progress my loan as quickly and smoothly as possible making the application and process stress free. I cannot recommend them highly enough.

September 24, 2024
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Reply from Willows Finance Ltd

Hi Lea thank you for taking a few minutes to leave Willows a very kind review & glad we could assist you with your loan request. Best wishes

Rated 5 out of 5 stars

Dealing with Jeff & Co to assist and…

Dealing with Jeff & Co to assist and eventually secure a deal was a breeze. The communication throughout was solid and regular updates made the process stress free. Would highly recommend their expertise.

December 18, 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Grant we greatly appreciate your patience and time leaving us a great review- always appreciated!

Rated 5 out of 5 stars

loan application

great people to help you go through a loan, i’m not a confident people on the phone and that didn’t worry the team they were happy enough to contact via what’s app which is amazing for someone who doesn’t have the best of confidence! would 100% recommend them and very fast with response

November 22, 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us a positive review-much appreciated!

Rated 5 out of 5 stars

Great service.

Can not fault the way everything has been dealt with. Great service and very efficient. Would highly recommend. Thank you.

December 9, 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you Claire for all your help & taking the time out to leave us a lovely review

Rated 5 out of 5 stars

Just want say a big thank you to Jeff

Just want say a big thank you to Jeff, I thought I worked long hours, but he definitely put a shift in on this matter. If he can’t get what you require then you aren’t going to get it anywhere. And what a nice helpful guy. I can’t rate him highly enough. Thanks again
Craig

December 9, 2024
Unprompted review
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Reply from Willows Finance Ltd

Thanks Craig for a great review and your enormous tenacity in getting this done!! Best wishes to you

Rated 5 out of 5 stars

Fantastic

Having bought a property at auction with RUBBISH credit ratings we honestly weren’t sure how we’d manage to fund the refurb of it. We contacted willow and immediately had a quick and speedy response. We dealt with Marie throughout the whole process she put up with a lot and deserves a medal as our paperwork was a mess. She answered questions out of hours and went above and beyond we were approved extremely fast and received the funds promptly with a good rate. Honestly thank you so much we couldn’t have done it without you!

December 4, 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Chloe always good to read feedback like this and we are most grateful for your time in doing so. Best wishes to you.

Rated 5 out of 5 stars

Amazing!

Amazing!! Very helpful throughout, couldn't thank jeff enough. Always updated us, everything was straight forward and made the process easy for us. Would definitely recommend.

December 5, 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Mini thank you for taking time to leave us a kind review & for your patience during the process.

Rated 5 out of 5 stars

I want to express my gratitude to…

I want to express my gratitude to Willows Finance for their support and communication while securing a loan for my partner and me. They took the time to understand our needs and provided guidance every step of the way. The service was fantastic from beginning to end—thank you!

November 26, 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you Rob for taking time you leave us a great review- very much appreciated by all the team at Willows Finance.

Rated 5 out of 5 stars

Brilliant

I would just like to say that your service was excellent couldn't have asked for anything better highly recommended

November 26, 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you Michael for taking the time to leave us a great review- best wishes to you.

Rated 5 out of 5 stars

Service was amazing

Service was amazing, good comunication was well informed through out

November 22, 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you so much for taking the time to leave us a great review-always very much appreciated,

Rated 5 out of 5 stars

Excellent Service

We did not think we would be in the position of needing a mortgage again but life happens and we needed to refinance. I stumbled across Willows Finance and it was the fantastic reviews that made me contact them, and the reviews were not wrong. We had great service from Marie who sourced the right mortgage for us. The communication was excellent, everything was made very easy and it was all so speedy. Before we knew it we were booking a builder for the essential works to our home. Could not recommend Willows Finance more.

November 20, 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Naomi -We are always grateful when customers take the time the leave us a review. Really pleased to help you obtain the finance you were looking for. Kind regards

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