wiltonlondon.co.uk Reviews 

162
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances and note that these plant-based liquids clean clothes effectively while remaining exceptionally gentle on sensitive skin. Consumers additionally appreciate the prompt shipping times, eco-friendly packaging options, and exceptionally helpful customer support teams available. However, some reviewers were not happy with the delivery process, mentioning frustrating courier delays, damaged boxes, and completely missing packages during transit. A few other people also felt that the washing liquids completely failed to leave any noticeable fragrance on their laundry after completing a full cycle.

What people talk about most

Product

People report high satisfaction with the product, frequently praising the long-lasting botanical scents and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the laundry products clean effectively while... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising very fast shipping times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that items arrive very quickly and... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more

Rated 5 out of 5 stars

I love Wilton products particularly their Patchouli laundry liquid. I was disappointed when a wrongly packaged product arrived and then a few warehouse hiccups extended the problem but I can honestly... See more

Rated 5 out of 5 stars

My daughter & I have sensitive skin & wiltons wash products do not give us any itching or bad reactions . The smell of the products linger on your clothes , bedding etc for much longer than any others... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

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Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(162)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

I am so impressed by this laundry…

I am so impressed by this laundry product - and the company itself. I ordered ( & took out a subscription) the laundry liquid, conditioner & the free pack & laundry bag. The order arrived very quickly - but minus the free addition. I contacted the company and Sam responded immediately, and the pack arrived 2 days later. Apart from good service - why am I impressed? My bed linen smells amazing, towels came up really clean and soft (without using conditioner on them) colours look fresh and then I put my whites to the test….who gardens in white shorts ? Me, that’s who … and they were rather grubby. Whites came up really well - all stains and marks gone. My only problem is - I like all the fragrances! I shall be swapping round my subscription that’s for sure. I like that there are no nasty chemicals etc in these products. I’m sold on it…….. thoroughly recommend.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Love the fragrance

I’m using the patchouli conditioner and washing liquid and the fragrance is wonderful .. washing very clean .. just purchased my 2nd bottles. Very fast delivery

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fast Service and Delivery.

Fast Service and Delivery.
Both Items I got smell Beautiful.!!!!!!!!!!!!!!!!!
Have had comments when wearing clothes I have washed with the product asking what it is.10/10
Winton Patchouli Laundry & same in Conditioner.
Highly Recommend.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. The Cedarwood fragrance is my favourite, but the Jasmine and Lavender are also high on my list. Buying the 4l refills makes it economical and washes really well. The fragrance lasts a long time if you use both the shampoo and conditioner. Will continue buying.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Wilton Laundry products…

I’ve been using Wilton Laundry products for a while now. I really like the fragrances. It’s good to have just one product that you can use on all types of fabrics. I wash all my delicates , wool & cashmere with these products and everything washes just fine.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Pure & Beautiful

I regularly buy the Jasmine Laundry Wash from Wilton and it is absolutely beautiful. The smell is clean, fresh and subtly floral. I love the purity of it. Perfect for sensitive skin.
I'm always keen to use products that are not full of chemicals.
I also love small businesses, particularly the ones who focus on perfecting a small number of products and truly appreciate their customers.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Wiltonlondon

Wiltonlondon smells so lovely always arrives well packaged and very quick. Have re-ordered quite a few times now.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Im a regular customer and love these plant based detergents. They clean just as well as the regular brands and leave a nice subtle fragrance to clothes after laundering. Very happy with the service provided by the company and with their products.

June 19, 2026
Unprompted review
Rated 4 out of 5 stars

Really like the scent and it does smell…

Really like the scent and it does smell for a long time I found the cleaning power wasn’t ideal. It didn’t remove the sweat stains or smell for exercise gear it more masked it which a shame. Beautiful on towels and bedding but need harder working enzymes in very dirty clothes.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the patchouli softener and…

I purchased the patchouli softener and detergent . Washed my bedding in it . It smells absolutely beautiful . I could smell it in the garden , on the line . The bedroom smells so fragrant . I kept smelling the bedding all night .
I ordered the Cedarwood too. Which Is very beautiful . It smells a little stronger. They're both very lovely ..Highly recommend

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Love all the fragrances of the laundry liquid and fabric conditioner but jasmine is my favourite leaves my clothes soft and smelling lovely.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing smell

I bought four different bottles of laundry liquid and softener. All of them smelled amazing. I have used the Lavender and my clothes smell really fresh. So glad they were on offer. Thank you

June 10, 2026
Unprompted review

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