wiltonlondon.co.uk Reviews 

162
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances and note that these plant-based liquids clean clothes effectively while remaining exceptionally gentle on sensitive skin. Consumers additionally appreciate the prompt shipping times, eco-friendly packaging options, and exceptionally helpful customer support teams available. However, some reviewers were not happy with the delivery process, mentioning frustrating courier delays, damaged boxes, and completely missing packages during transit. A few other people also felt that the washing liquids completely failed to leave any noticeable fragrance on their laundry after completing a full cycle.

What people talk about most

Product

People report high satisfaction with the product, frequently praising the long-lasting botanical scents and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the laundry products clean effectively while... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising very fast shipping times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that items arrive very quickly and... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more

Rated 5 out of 5 stars

I love Wilton products particularly their Patchouli laundry liquid. I was disappointed when a wrongly packaged product arrived and then a few warehouse hiccups extended the problem but I can honestly... See more

Rated 5 out of 5 stars

My daughter & I have sensitive skin & wiltons wash products do not give us any itching or bad reactions . The smell of the products linger on your clothes , bedding etc for much longer than any others... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(162)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been using Walton for a year now…

I’ve been using Walton for a year now and I’m really pleased with the results. My partner and I both have sensitive skin and we’ve been completely fine with both the washing liquid and softener. It cleans brilliantly and smells beautiful, so it’s all I’ll use.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

So happy with these products

So happy with these products.
I started using this company a couple of years ago. The scents are lovely, they last and they clean well.

I fell for another companies marketing (T&A) what a waste of money. Their products are not a patch on Wilton’s.

I would love to see fabric sprays and cleaning products in your range of scents.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Love love love these luxurious washing…

Love love love these luxurious washing products. I prefer the woody scents and they linger in the wardrobe and linen cupboard. Hope they develop some fabric sprays and tumble dryer cloths soon.
I’ll test them😉

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 💯 % customewillow.r service…

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was received quickly. Love the product washes well I have a messy 2 year old granddaughter who won't wear a bib but hey( Willow washed stains away wonderfully )😊. A little more expensive but get the deals and actually one wash cleans very well no re washing needed.
Loving this product i give 8t 💯%.

May 20, 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed

Great scents, however very poor in actually getting your clothes clean. Not ideal for clothes worn by adventurous children. Basically not tough on stains or day to day marks.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Big disappointment

These products have rave reviews but my experience using the Cedarwood fabric conditioner has been disappointing. It smells nice in the bottle, but zero scent on my laundry, even straight out of the machine.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Cedarwood aroma fills my house with joy

The Cedarwood aroma fills my house with joy. Im doing more washing just to have that smell. Im washing things that are not dirty. Im knocking on neighbour’s doors to ask if they have anything I can wash. The aroma is so intoxicating that its making me slightly but happily crazy.

May 19, 2026
Unprompted review
Rated 2 out of 5 stars

Don’t buy direct

Buying directly from them was my mistake . Ordered on a Monday 4Th May, email to say dispatched on Tuesday via Evri. Email from EVRI on Thursday 7th to say it was at local depot , then nothing still stuck somewhere in EVRI.
Emailed Wilton following Monday to chase order , reply came on Tuesday lunchtime they would look into it. Now it is Thursday and no parcel or update . Have sent email reply telling them to either send the parcel by Royal Mail or refund my money. I will be starting chargeback on Friday afternoon if no replies.
Shame as I like the product and usually order from Amazon .
Royal Mail has always been good , I ordered from a Company in Cornwall Friday evening , delivery was due Tuesday and I received it on the Monday .
So my advice if you like the product buy from supermarket or Amazon.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Goegeous fragrances and effective cleaning!

I just live Wilton laundry products, especially cedarwood with pathouli coming a very close second. They clean laundry really well and that fragrance lasts and lasts. Love that the products are cruelty free and kind to the environment too. Thanks to all at Wilton! Please can you make a linen spray too. My life would then be complete 😁

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this company, great fragrance, great servicebeen trying wilton cedarwood…

I have been trying wilton cedarwood fragrance wash for a few weeks now and boy I'm in love. This smells devine, once you wash your item the fragrance lingers through the home like a fresh summers day. What else I like is the caps are different on the wash to the conditioner. It is very reasonably priced for the quality compared to others on the market. And you can subscribe so no need to remember to order. There are also many fragrance s to choose from. And the super added bonus next day delivery. What more can I say.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Love these natural scents from Wilton

Just received my third order from Wilton, love the Cedarwood and Santal and wanted to try the Patchouli. Gorgeous scents which really last, especially when I use the matching conditioner. Great customer service and so pleased I found this company.

May 13, 2026
Unprompted review

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