Τράπεζα Πειραιώς Reviews 30

I have a bankaccount with Piraeus bank. Based upon my personal experience I now understand (as a non-Greek) why Greek banks in general have a very bad name amongst Greeks. Personnel often shows a great indefference, often is incompetent and also often is sloppy. The information that you get is only the half information, with the result that later things go wrong. The bank itself shows a lot of burocracy and you have to pay for really everything (and not one Euro, but real amounts). I once had to do with Eurobank, and my experience with them was terrible. So I come to the conclusion that all Greek banks have the same way of working and handling and that is really true that Greek banks only think of themselves and are far from client friendly.

I was in trikaka thessaly yesterday in Piraeus ATM bayed 400 hundred Euro.
It should cost me 4381 Swedish crones SE. Piraeus toke 4831 se. Swedish crones.when I enter bank to complain abut it . But they refused to giv me a answer why? The only answer I getting was that perhaps the Owner of my Card wisa from Sweden Nordea toke the Money.Abut 43 Euro. This is a Robery from piraeus bank.
I should advice costumers with cards from other banks . Never use Piraeus ATM
They're are not serious company. They Robing you.

Customer service is horrible. It's not possilble to speak to a representative!

Horrendous! How do they expect to be part of a modern economy with services that are as bad, unprofessional and ancient as this.

They are awful, I was waiting 40 minutes to answer and they didn't answer never
When you need something from this bank , you never find what you need

This bank's new face is inhumane. It used to be friendly, but now they are properly hostile to their customers. I don't know who thought up of the recent changes, sinister is the word that comes to mind. It is only the employees whom I have known for years that keep me there. This is this bank's only asset at this time.

The rudest staff. We visited 3 different branches. They were treating all the customers bad. Not answering questions. A big line and nobody was accepting a customer to assist. I tried to ask an employee where to wait or who can assist me, and yell at me I don't know just wait there. He pushed an old man who had stucked in the doors. We left we went to Eurobank.

Appalling customer and phone banking services! I am on the phone for over 60minutes now! Awful!
Still, they charge you every time you make a transaction online. As someone very well put it a long time ago ...: "Guys, you're on your own!"

I have been a client of Pireaus bank for about 20 years, mostly due to lack of alternative options in Greece and because my family holds accounts in the same bank as well. I live abroad and I always face trouble getting in contact with the bank because apparently they need a phone number to be registered in my file, and they can't use my foreign number.

This is where all the trouble starts, as I'm not able to do anything without a Greek mobile number (not able to obtain one as you need to constantly pay for it to stay active). I am not able to access their e-banking service (winbank) because they need to update my contact details (but they can't, because my phone number doesn't register in their systems).

Calls at the branch in order to book an appointment never get through and the only way to book an appointment is to use the e-banking service, which I can't use.

And when I call the generic customer service line they have implemented an identification policy which, beyond utmost stupidity, needs your:
Name, Address, Phone Number, ID number, TAX ID number, Date of birth. Not some of these details but ALL of these details, in order to even talk to an advisor. And in my case it fails because they can't recognise my phone number, and I frankly don't remember what phone number I used when I registered to the bank decades ago.

It's beyond useless and a shame of customer service system, I'm sorry for the representatives because I'm sure many people lose their temper when having to deal with them. I understand Greece has mandated banks to implement GDPR processes however the way Pireaus bank has implemented this is really bad, inefficient, rushed and overall a huge failure.

The new app on my android just does not work.

Cannot make any transactions. The online process is the pits too. Nothing simple and pretty confusing.

Unprofestional, to login ito my account I need the best of luck and when I am in I can only see the history of my transactions and not the recent activity?!,,,it is like winbank stuck in the past the worst experience I ve ever had! Today I spend all day trying to login to my account with your stupid apss with no luck..again! At the end my account blocked again and the silly apss disappeared in the the thin air. Fed up with it

Loggs off on refresh instead of in ten minutes like stated. The IT team probably is a bunch of kids.
Still same problem, incapable devs.

They steal your money! They have people internally get your money from your accounts and then they play you for months and don't give them back. Awful the worst ever bank. Leave now all of you reading this. If I could put minus stars I would have done it. I sued them.

They just took my money saying its taxes from the state i saw just my account misising 250 euro without any transaction appeared , i called them to c where are this 250 euro went ,the number they advertsise in their main page DOSENT EXIST, So...how many times u took money from my account WITHOUT any transaction appear? whats wrong with u ppl.

The bank that charges you 4EUR every time you CREDIT your account..!

Waiting for more than one hour and did not get to talk with a representative. Worst customer service experience ever. its Highly recommended to avoid peiraius bank

Unprofessional, unethical greedy thieves.
I withdrew 400 EURO at the ATM machine and they charged me 40 EURO for the conversion.

Shame on you.

2 hours waiting on the phone for support is one star.

Something is going generally wrong in the Greek banking system!