Winchester Sheds Reviews 4

I arranged for a site visit, agreed a date and time which I was happy with. Unfortunately no one arrived or made any communication either beforehand or days later. Disappointed that this is a local company but as not able to visit when planned it doesn't leave much confidence to make a purchase.

Dave and team were great from start to finish! I have a property with restricted access and needed a dilapidated shed replacing.
Dave listened to what I wanted and came up with a simple design.
The team were well prepared when they arrived and dismantled the old shed in no time, clearing the space and also taking away some old metal shelves.
They managed to get the shed through the house and install it, along with base.
The shed is sturdy and secure. I am extremely happy!

The initial construction of the 10 X 6 garden shed went very well and the operatives were polite and helpful and assured me that any issues that should arise, I was to call the office.
On day two, on closer inspection, I found the walls on both sides moved too easily and felt as if they had not been secured properly from the top. I subsequently rung the office and explained the problem to Mr Dave Hide, he was very dismissive and said that no one would be available to drop by and have a look for a couple of weeks. As I hadn’t paid the remaining £500+ I rather expected that I would get a better response. However, in a couple of days Dave rung me and demanded his money, accusing me of blackmailing him and he entirely lacked any ability to address a customer or knew how to deal with any issues that may arise, he struck me as being rather immature.
Not wanting to appear unreasonable, I agreed that withholding half the fee until a visit may be unfair and so I sent him a further £400 and he agreed to come over and inspect the issue. I never heard from him again……I have to say that is exactly what I expected he would do.

My son is the director of a large landscaping business in Winchester and told me the company have a bad reputation, he certainly wouldn’t recommend them to his customers.
So if you read this Dave, but I suspect you are impervious to criticism, when you insult one customer, there can be a chain reaction and you lose many more…………still waiting for your visit.

I thought it important to register experience with this company and the owner Dave.

The quote and design of the shed went really well and as a consequence, I decided to opt for Winchester Shed company to meet my shed needs. However, from this point, things did not go so smoothly.

Having been advised when paying my deposit that the shed would take 6-8 weeks to build, and having had no communication by week 8, I emailed them asking for an update on 12 Jun 25; I received no response. I subsequently made 3 telephone calls over the next few days with no response. On 17 Jun I rang on a fourth occasion where Dave responded that the shed would be ready next week. I received no apology for the delay or lack of communications. By 20th June I had not received any further communication and needing to resolve working from home for the installation date, I emailed once more at 1705 for confirmation of the installation date. Dave responded at 1719, confirming he would let me know Saturday. On Saturday 21 Jun, they confirmed installation for Wednesday 25 Jun 25.

On Wednesday, the team arrived at 0830 prompt and commenced the build. We had dialogue on where to place the wood for the bike fittings (which I provided), but they advised me they had not brought enough wood to add the shelving agreed in the quote. They suggested this was a ‘fait de compli’; however, I advised that they would need to return at some point to fit more shelving. They complained they had not been told.

At the end of the build, I was asked to take a look at the shed. They had run out of trim and had attempted to mismatch wood which looked poor and uneven; the door to the shed wouldn’t close so required further adjustment, and I pointed out an odd shape/crease in the shed roof lining, but this was brushed off despite the fact the finish was poor. At 1452 I sent Winchester Sheds a snag list and pictures of the roof. I received no response to my email acknowledging my concerns.

Later that day, I sent a follow up email once I had finished work and could have a good look around the shed. I sent a further email at 1724 to Winchester Sheds with an additional snag list. I received no response to this email either.

On Thursday 26 Jun at 2155, I received an emailing from Winchester Sheds advising the team would be back Monday 30 Jun. This email provided no dialogue on the snag list and no apology for the inconvenience caused - it was simply transactional.

On Monday 30th, the team arrived prompt at 0830 and completed the snag list. I went to look at the work before he left and noted the guy had cut elements of the shed, including the bottom of the doors to fit the bottom trim. I asked that he sand the wood as it was jagged and uneven, as he had laid on the floor and cut it freehand, rather than removing the doors. They looked poor and unfinished. However, the guy relayed he had no appropriate sandpaper with him, or stain to paint the fresh wood cuts. I have since had to do this myself and buy the stain used by the company.

I will be honest and say that the shed works well for my needs, but the finish in some areas is not great. The furniture is all covered in stain, inside the shed there is a large splatter of stain on the floor, some of the fittings are fitted uneven - i even had to refit one of the hasp and clasps myself as the door couldn't be shut/locked when the team left after the initial build; the trim at the bottom of the shed is uneven, with a gap where the two sides should butt together in a L shape. The past few days the doors which were cut are now sticking on the trim and needing further adjustment.

Customer satisfaction is important and the finish on a product is nothing short of essential. Likewise, good customer communication is paramount to maintain customer satisfaction; especially when things have not gone as well as expected. This was an expensive, bespoke shed, but i do not feel I had the matching bespoke experience I expected from Winchester Sheds.

I emailed the company my dissatisfaction but I have recieved no response after 2 weeks. My mistake was settling the bill promptly.....