Windeler Reviews 25

I placed two preorders in February 2025. Initially there were some updates about issues with quality and that the preorders would be out in 6 months. It is now April 24, 2026 (14 months later) and I have no idea if I am going to get my preorders. I have reached out to Windeler by email and got no response. I posted on both their IG and FB site and no answer and I DM'd them on IG. On their FB page I wrote a scathing review and I see they took the comment down instead of offering help. In the past I have done several orders with Windeler but after they way they have treated me on these orders they have lost me as a customer. There is zero excuse for not answering emails or DM's or updating clients on a regular basis. Word to the wise do not do pre orders. You will be last in line for service because they already have your money.

I am going to check in the US to see if there is any remedy to this situation. Places like the US Postal Service, Consumer Protection Bureau or US Customs to see if they can help. There are a lot of other customers who have had the same experience.

This is an update on a previous review. Back in December, I had an issue with the product and importantly, a lack of contact from the company - in fact I gave up. I'm pleased to report that although it took quite a time, that Windeler had gone through their complaints to address them retrospectively. It was clear that there was genuine concern and regret and now that the company was no longer overwhelmed with orders was busy belatedly putting things right. Without quibble, they sent out a new boxed Monoscale (and additional free lanyard) without asking for the old one in return. I'm delighted that the company is back to delivering service that matches the quality of its products!

I got my utility knife… it’s so nice! Took a little longer than expected but worth the wait. Windeler let me know they’ve had manufacturing issues and wanted to solve them before sending kit out. Fair enough! I know you’re a small company (flying solo?) and super busy - I love your products; I’m rooting for you! Keep going

Just received my utility knife, can’t fault it. Remember that Windeler is a one man band and orders and communication can be slow at times.

I initially got a quick delivery of two orders. The quality was OK, but the magnetic attachments quickly scratched the side of the knife. But it was still usable, so I pre-ordered some more attachments which were in development, back in January 2025. Since then I have had no answer to my various emails and have received no updates about when I might expect to receive the goods I have paid for. Avoid this company!

EDIT After posting this review I finally received an update on my pre-ordered items, along with an offer of a free gift of their new utility knife attachment for my troubles. This arrived quickly, was of good quality and has already been a useful addition to my stack. I'm still not holding my breath for the arrival of my items, but now feel a bit more optimistic that they will actually arrive at some point.

I couldn't give a 0 star or else I would have! I ordered the titanium pliers years ago, they took an age to arrive, and when they did, they were cheap and broke on the first use.
I got in contact with Windeler, they apologised and offered a replacement of the next upgraded version. That was over a year ago now and I haven't been able to get a reply out of them since.

DO NOT BUY FROM WINDELER, THEY WILL SCAM YOU, TAKE YOUR MONEY AND RUN!

Ordered Jan 24, item never received- still advertising items for pre-order. No answer to emails requesting item or refund. Small claims here I come…

AVOID

They’ll wow you with flashy videos of interesting designs whilst giving the impression of imminent development, take your money and then fail to deliver or reply to emails.

Item never received. Multiple email requests for information with no response

Have used this company a couple of times first time I received what I ordered within a week & I asked a question which was promptly replied to, great.
Next occasion was for the pre sell which I ordered & paid for in December 24 (£100+) not received or question answered still waiting end of September 25.
Shame of it is I will think twice about using a micro business online in the future when it was my intention to support such businesses in the first place.
If I ever receive this order & it is the quality they claim I will amend this review but I’m not holding my breath.

Purchased,a knife,two laynard beads which were totally scuffed and damaged and the pouch,which i also bought the sticking has a pull in it,the laynard beans looked used i send photos of the damaged laynard bead that cost a shocking £15 each,I politely told the seller windeler that the knife pouch and 2 kaynard bead were suppose to be a gift for my father,which I could give him due to it looking used.i email twice no response.Im going to contact small claims and report the matter due to breaking my consumer rights.whats the point of owning a newish business if all your going to do is give terrible customer service,to your customer,you know the people that said for you to start up your company in the first place.

Ordered a product more than 9 months ago. I emailed them several times over the last 6 months and they have not responded. They did however charge my credit card for the item. Worst customer service ever!

Order placed 6 months ago and nothing, no response to emails and who knows when they will actually deliver the product

I have pre ordered a product many months ago.
Despite emailing them 3 times with my order number I have had no
Reply at all since the purchase - I am
Now declaring them as fraudulent to my credit card company

Aweful - ordered pliers in December and paid!
Still nothing!

Terrible company to deal with. They do not respond to communications.Acoid

Terrible customer service, ordered by accident, and wanted to make a cancellation. Sent an e-mail immediately, but no response after 3 different emails over a span of a week and they went ahead and shipped it already… Don’t buy from them, so many other good knife/EDC companies with good customer service.

Shocking customer service, for a small company you would think they would appreciate their customers, but to be fair the product is great so I’m happy with the product just not happy with the customer care

horrible experience after ordering a blade and a lanyard
they shipped it more than a month late, divided the shipment in two so I had to pay taxes (EU) twice for the total sum, never answered a single email
nice product but doesn't worth all this

Ordered the folding pliers and not only did they snap on the second use, Windeler has completely ignored my requests for a refund or replacement.
Disappointing product from a disappointing company.