Installation team came out promptly, worked efficiently as a team, and did a fine job. Mike, the leader, was exceptionally pleasant, helpful, and knowledgeable. The only negatives were: 1) that I... See more
Company replied

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Installation team came out promptly, worked efficiently as a team, and did a fine job. Mike, the leader, was exceptionally pleasant, helpful, and knowledgeable. The only negatives were: 1) that I... See more
Company replied
They were on time, very neat, explained how they were installing the windows, replaced all the rotted wood on the outside, both men were very pleasant. Everything the salesman stated at the time I si... See more
Company replied
The install went very well. The crew installed 12 windows in 1 day, were professional, and left my property in good and clean order. The windows themselves are of decent quality. On occasion the... See more
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The crew that installed my beautiful new Harvey windows were polite, courteous to our property but most of all they were all skilled carpenters that took their time and did the installation right. The... See more
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Written by the company
Solve problems by installing solutions.
1070 N Farms Rd, Unit 1, 06492, Wallingford, CT, United States

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The experience was great because the installers worked so well together and they were very respectful of my home. The windows are beautiful.

Reply from Window Nation - Hartford
The job was performed quickly and correctly
Staff was courteous and very professional

Reply from Window Nation - Hartford
Very informative sales experience. Installation was completed in one day, done professionally and the areas were cleaned up well. We are loving the new windows!

Reply from Window Nation - Hartford
Mike did a great job resolving the issues he could and will follow up on the outstanding lssues

Reply from Window Nation - Hartford
The process was drama free. Education on windows, communication leading up to date of install was spot on. The day of installation went drama free. The gentlemen doing the installation were kind, polite and did a great job cleaning up. Thank you and i will be recommending Window Nation.

Reply from Window Nation - Hartford
Excellent product. Installers could not have been more professional and efficient. Twelve windows and one entry door replaced in one day. Installers left the house as clean as they found it.
Absolutely beautiful windows and door. I could not have been happier.

Reply from Window Nation - Hartford
The gentlemen that installed the windows were wonderful. They worked non stop and were very caring and polite with us and helped us move some light furniture atound

Reply from Window Nation - Hartford
The three installers arrived early, worked like machines to install the new slider door, cleaned up afterwards, and finished the job in a timely manner. I am so pleased with the results.

Reply from Window Nation - Hartford
The men that came were very polite and informed me on everything they were doing

Reply from Window Nation - Hartford
Communication was timely and clear. The service rep arrived on time, was friendly, and was very efficient in dealing with the repair.

Reply from Window Nation - Hartford
From start to finish I have had such a smooth and easy experience. The install team did a great job and were very thorough. We only did the windows that needed immediate attention for now but will be using window nation for the rest of them when the time comes! Highly recommend

Reply from Window Nation - Hartford
The job was started onJune2,2025 and the windows are as promised, except one of the screens was missing. I got an email on June 6 saying the screen would be in stock by July 12. Then on June 23 I got another email saying the screen would be in by July 16. Finally, I got a call around that time to schedule the installation of the screen on July 29. It was done today.
Now I have to have the building inspection completed on August first. I am happy this is almost done, but I want my contract date to start on August 1,2025, not June 22, 2025 as my account statement reads.
My last screen was installed and the job is now almost complete. The local building inspector failed the inspection back on June 30, 2025. He claimed no one was home, but I saw his car in the driveway and went to the door but he was already gone!
Neither the town nor W-N ever contacted me to tell me of the failure and I only found out yesterday after calling the Stratford building dept. I re-scheduled the inspection for Aug. 1, at 7-8am. I also attempted to call the Service Finance Company but the phone number I have is only automated to make payments. Next, I called W-N customer service and spoke to someone about changing the start date, and ending date, on the no interest loan as the job is still not complete. I was told I would receive a phone call, but so far I have not. I have tried to find a general phone number for the loan company on the internet but without success.

Reply from Window Nation - Hartford
Some of the window sills were married during installation.

Reply from Window Nation - Hartford
the salesperson could have been more diligent and knowledgeable when answering questions.
Installation went well installers could have shown a little more attention to detail when removing old windows but did a very good job with the installation.

Reply from Window Nation - Hartford
The new flex screens had small gaps in the corners. Customer service was excellent and quickly handled my claim. When the screens came in, the technician was very efficient and knowledgeable and did the replacements quickly. A personable fellow with great customer service!

Reply from Window Nation - Hartford
The tech Mike that came to install my screens was very professional and personable

Reply from Window Nation - Hartford
I recently had some windows installed in May, and initially they weren't the correct sashes that I paid for. No biggie, they installed the frames and would replace the sashes at a later date.
Two months later when the replacement sashes arrived there was no proper labelling on the sashes that confirmed that they were the appropriate ones. It appears that the actual labels were torn off which left me very suspicious and not confident at all.
While overall my new installations came out looking nice, I really wish that Window Nation got my order right the first time. If they had-- my review would have been higher-- but since I still am trying to get the right sashes installed this review gets taken down a notch.
Oh and they also messed up my order of screens...twice.
Great looking windows, botched order.

Reply from Window Nation - Hartford

Reply from Window Nation - Hartford
One window cracked in two places. Another has a gouge in it with white vinyl showing. Installer tried to color it but not good. Waiting on resolution. Took a few attempts to get someone to acknowledge defects. Also no follow up as to installation. They just showed up despite being told would get call day before for time window and installer would call when on way. Nope

Reply from Window Nation - Hartford
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