Window Warranty UK Reviews 147

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Our experience with this company started with a cold call to an elderly couple! Not fully understanding the sales techniques that companies use today. I would advise people to be very cautious befor... See more

Rated 1 out of 5 stars

DO NOT USE!! This company is not a legit company. They are scammers who target elderly people and con them out of money. I would avoid using at all costs. They do not follow through with the w... See more

Rated 5 out of 5 stars

Had roof glass in my orangery, cleaned, resealed and 3 corner triangles replaced, also all bi-folding doors re-aligned and serviced. Excellent work carried out quickly with no fuss brilliant job. Th... See more

Company replied

Rated 5 out of 5 stars

The fitters Installed new grey cladding to replace old white cheap PVC cladding by builder , and replace plywood boarding which was wrotten and were very knowledgable about the system , where my cl... See more

Company details

  1. Window Installation Service
  2. Door Supplier
  3. Green Energy Supplier
  4. PVC Windows Supplier
  5. Window Supplier

Written by the company

With over 25 years of experience, Window Warranty UK specialises in the repair, restoration and ongoing maintenance of uPVC, Aluminium and wooden windows, doors, conservatories, gutters and other associated products. We’re a specialist company offering homeowners replacement guarantees, repairs to maximise performance, increased security, quality in upgraded locking mechanisms and fixtures, and ultimately financial protection for their largest asset – their home. We have serviced, repaired and reissued guarantees for thousands of UPVC products throughout the country and saved domestic homeowners thousands of pounds by not having to replace their products. As reputable, qualified and experienced professionals, all jobs are completed accurately and to the highest industry standards.


Contact info

3.2

Average

TrustScore 3 out of 5

147 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Finally I have a conservatory

Finally I have a conservatory! I had to wait a long time.
The joiners arrived. Then the work started Wow Josh and Bob were brilliant and had the conservatory up in two days. They were both nice guy’s and a pleasure to have them working with us.
They left the conservatory looking clean and good. Excellent

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

Mr Jackson

The sales engineer to the delivery and installation team.
Excellent and professional service.
Highly recommend Window Warranty
My new glass conservatory roof is perfect.

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

Booked them in for a "full service", recommended

Booked them in for a "full service", with new edging and weather sealing, some new handles, door gaskets, locks etc where they were worn or broken .

All the people I spoke to had good knowledge and were the only people I'd contacted for quotes who were prompt, polite, phoned and arrived when they said they would. The crew on the day were punctual, polite and efficient, one also fixed an internal door on his own initiative (after asking) when he saw it has loose glass - top marks. Would recommend these guys without a doubt. -Kirk Summerwill

May 20, 2022
Unprompted review
Rated 4 out of 5 stars

Excellent Company to deal with

The conservatory was leaking badly and initially 3 men came out but then disappeared on an emergency Following several phone calls a new team was despatched and the job was carried out to a satisfactory level. we can now enjoy the conservatory without buckets catching the rain. Staff were all professional and courteous
Mrs Jackson Watetloo

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service and after service

We had our conservatory re-glassed with new seals and self cleaning glass. We also had a new gutter system on the conservatory and on the main house. The workmen were very efficient and professional to deal with. What makes this company outstanding is the great service we got from Mr Graeme Putman, thé managing director who was available for every query and smoothed out any problems we had. We would most certainly use them again and recommend.

May 17, 2022
Unprompted review
Rated 1 out of 5 stars

Scammers that take advantage

Horrendous. I would simply avoid.

Needed repairs on approx 7 windows. Got in touch for a quote, which they failed to show up for on 3 occasions. Finally price the job up at £2,400. Seemed high but we agreeded and paid a 50% deposit. Didn't hear from them again. I got in touch for a refund within the 14 day cancellation period and it was painful. They tried to say someone else had been round for a full inspection after the quote, which they hadn't, so had to have a battle on that before finally getting the money back.

Got another company round and they quoted £348 for the same job. That says everything.

May 8, 2022
Unprompted review
Window Warranty UK logo

Reply from Window Warranty UK

Hi Rachel,

We’re sorry to hear you were disappointed with your experience. We refunded your deposit in full within 2 weeks of the cancellation date. This is in line with our terms and conditions, which state all refunds will be made 14 days after cancellation.

We only use the highest quality products and have a team of experienced installers, we’re sorry if this was too expensive for you.

We’re glad to hear that you got your windows fixed.

Thanks,
The Window Warranty Team

Rated 1 out of 5 stars

Avoid at all costs

They took £600 deposit for a 3600 job. I found a quote far cheaper (quarter of the price) and cancelled. They still haven't returned my cash deposit, rude initially now not even answering the phone.

Avoid at all costs (they have replied 9 months later to say I'm fake well check under the name costin 😀

May 5, 2022
Unprompted review
Window Warranty UK logo

Reply from Window Warranty UK

Hi Allan,

Unfortunately, we have no record of your case on our system.

If this isn’t a fake review please could you get in touch on 0800 999 2332 with some more details and we’ll look into this further.

Thanks,
The Window Warranty Team

Rated 5 out of 5 stars

Extremely happy with service.

The two installers arrived slightly early, were very friendly and efficient we could not of asked for better service. 6 windows were replaced, two large windows in the lounge had seals removed and replaced as well as new silicone. This took them approximately 1 hour and a half. I would like to thank both Quinton and Phillip for the excellent service. I will recommend Window Warranty to anyone who needs windows repaired or replaced.

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Annual maintenance

Justin&Andy came today 14.4.2022 to carry out the annual maintenance They were both very polite and friendly.They both worked non stop from the time of arrival until they finished tidying up leaving everywhere spotless.It was a pleasure having them in my home

April 14, 2022
Unprompted review
Rated 5 out of 5 stars

The fitters Installed new grey cladding…

The fitters Installed new grey cladding to replace old white cheap PVC cladding by builder , and replace plywood boarding which was wrotten and were very knowledgable about the system , where my cladding/ windows had leaked too.
The new cladding to two dormers and porch fascia make the house look much better & the bedrooms with the dormers warmer . They cleaned up after themselves on a regular basis .
Would recommend them to anyone… and Window Warranties we’re very fair on pricing and install dates too.

April 5, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. My elderly mother signed a contract with them to change a glass panel in her conservatory and paid a £600 deposit. Heard nothing from them for 6 months! We finally managed to contact the company, but now they want to put the price up! My mum said she couldn’t afford it, plus they broke their contract, she is going to ask for her deposit back and have the work done by a more honest company.

March 25, 2022
Unprompted review
Window Warranty UK logo

Reply from Window Warranty UK

Hi Andrew,

We’re sorry to hear about this. We’ve had a look through our records and couldn’t find any customers with your last name.

Please could you get in touch on 0800 999 2332 and provide us with some more details, so we can have a look into this.

Thanks,
The Window Warranty Team

Rated 5 out of 5 stars

New fascias, soffits & guttering

The guys fitted my new fascias, soffits, seamless guttering & downpipe today. They also added a mesh which will prevent leaves from collecting in gutter. l was happy with the workmanship, they were efficient & tidied up after themselves! Hopefully no more leaky gutters & downpipe!!

March 7, 2022
Unprompted review
Rated 1 out of 5 stars

Deposit dispute

If I could give no stars I would don't touch with a barge pole had my deposit 6 mounths for a job they never should have taken on.

January 21, 2022
Unprompted review
Window Warranty UK logo

Reply from Window Warranty UK

Hi Jill,

We’re sorry to hear about your wait to get work done, as we were exceptionally busy at the time, we were fully booked up due to the high quality of our work. I believe you have now had your composite decking completed and you were so happy with the results you’ve taken out a contract with us for another job.

We apologise again for the delay and are constantly working to improve waiting times.

Thanks,
The Window Warranty Team

Rated 5 out of 5 stars

Fast and detailed work

I’ve been a customer for a few years of window warranty, recently my window was damaged due to vandalism. I rang window warranty and they were out immediately to make my home secure again. We are in our 60s so we feel better knowing that we are covered by such a quick and efficient company.
Great work everybody!

Mrs Thomas PR7

November 19, 2021
Unprompted review

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