Windsor Fashions Reviews 

Nice store got my wedding shower dress here. But they definitely need more than 1 cashier been in line almost and hour just to return something. Very annoying when there like 4 associates walking the floor. Would be nice for one of them to jump on a register for a few since there is a line almost the entire length of the store.after waiting an hour I finally went up to a woman who worked in the store figured she’s was a manger. And she said she was, I asked her if she could please help me as they clearly need another cashier as the young girl was checking by herself for the entire shift. She stated she did not have enough staff and she can’t go on the register as she has to be on the store. I reminded the manger it is her job to properly staff her store and if a customer is asking for help she should help. She kept saying there was nothing she could do. I stated I was going to call cooperate and report the store. And then she continued to tell me she didn’t care. I asked her to speak to her manger. So she got the store manger involved. The store manger then went and got someone on the other register. But told me I had to wait in line again! I was so furious I walked out the store. I went back a few minutes later after calming down. I then had to wait in like for another 35 minuets! 🤦‍♂️🤦‍♂️🤦‍♂️ Finally at 5:30 I get to the register (walked into the store at 4 pm!). The young girl (very kind) helped start the return process for the broken dress. Then she notices only $38 goes back on my card. She has to get the manger involved (who is rude) and she told me because I did an exchange previously I had to get the other portion on a gift card. I totally lost it on the manger. First I started with the young woman and made sure she knew she was doing a good job and this had nothing to do with her. I looked at the manger and explained all this frustration could have been avoided when I asked her for help and she refused. I stated I did not want a gift card as I will never walk back into one of these stores and I did not want to waste any more time in the store that the $28 isnt worth the wasted hour and a half and the rude customer service just wasn’t worth it. Guess you can say I was extremely fed up. Was even more pissed that I waited in line for an hour and a half and only got half my money back. The manger didn’t even try to resolve the issue give me and option beside the gift card. Nothing. Windsor if you want to keep this store open please consider bringing your DM for this area in, retraining your manger , or replacing her. She doesn’t care, customer service is poor and she spent more time walking the floor then helping her team. She let her store fail tonight and pissed off many customers! Was gonna do a big shopping trip here next week. But decided to go to Times Square instead. They at least treat you like a person. Windsor if you see this comment. Please reach out to me as I’m ver dissatisfied and will be telling everyone I know to steer clear of your stores and sites!

I placed my order for a sequined dress for my sister’s wedding on march 19th 2021 and it shipped out on the 22nd. I live in an inner city in the Los Angeles county and the package was to arrive from Cerritos, Ca (which is only 30 mins from my city) by march 25-26th. Well it never arrived and when i checked my fedex tracking number the estimate delivery was gone and the status changed to pending. On March 31st 2021
I decided to check the status ( thinking because of the covid pandemic they are lagging with the process) i see that my package arrived to a random destination in Minnesota. Today is April 2nd 2021, my package is still sitting in Minnesota. I called and complained to Fedex as to why my package went from the Los Angeles location all the way to a different State. The customer service agent was utterly useless and just informed me that the carrier was Fedex Smartpost, so it probably had to be the reason why my order traveled from state to state. Nonetheless, I will not be shopping here again. If I ever even receive this package I will be returning it immediately due to the numerous bad reviews (that I should've taken in account for). Im hoping the returning process isn't as mediocre as the shipping process.

04/13/21 update I received the dress, like as I mentioned shipping process was a headache. The dress is in good quality, surprisingly. Just be on top of your tracking if you are going to shop from here.

Never ever will I purchase from this store again such a rip off I ordered 3 different dresses online because I wanted to know which one fit best for my wedding. But none fit so I had to ship them back I packaged them all in one box so I wouldn’t have to ship all separate but I still for charged $6.95 for each dress as if it was being shipped separately plus an additional $4 each for paying with quadpay that’s $32 just to ship all 3 back. I decided to just purchase my dress at Lulus super amazing allows returns free of charge and nicer dresses 👗

Awful email spammers. They don't honor unsubscribe requests. These nasty people deserve to be hit with a CAN-SPAM violation.

I love this store. Different locations have different employees, thus a different customer experience but clothing-wise they're the best. Their clothes make me look AMAZING! This is my go-to spot for club wear and pants for work

This company has the worst customer service of any clothing company I’ve dealt with before! Never received my dress from October and they can’t do anything to help! I’ve reached out, they say it’s not on file. I will Make sure to let everyone know never order from here. I’ve never left a bad review on any company! That should say a lot!

Return process sucks. They make it hard to get your money back if at all. Read the policy before you buy. I recommend to stay away completely.

I am not a regular customer of Windsor, but I will be now. Their dresses, clothes and accessories are fantastic, but moreso, their customer service was excellent. Lesly at the Vernon Hills location was not only welcoming but so helpful with my transaction. She directed me to online customer service where I was helped by Genesis. She was excellent!! Thank you, Genesis, for your patience and above and beyond help with my order. Your professionalism and kindness are very much appreciated.

Should have come here and read reviews first. DO NOT ORDER FROM THESE THIEVES! I had to actively spend 3 days online and on the phone to just get their customer service number, then ANOTHER 3 days threatening lawsuits and taking my battle to all major media outlets to instate a National boycott to even get them to send me a shipping label to return pants that were not only 4 sizes too small but damage upon arrival that were ENTIRELY ELIGIBLE FOR REFUND! And now, I find out they HAVE my return, but it’s “in review” and will take “at LEAST 3 weeks” to process and make sure it’s “deemed refundable”. Not only will I never order from these THIEVES ever again, I am taking my case to Fox, MSNBC, CNN, TMZ, all major media outlets to make sure they let EVERYONE know how horrible these scammers are!

DO NOT BUY FROM THIS STORE!!
The service the quality of the clothes is horrible. I spent 200.00 dollars online and I was told I could not return/exchange or receive a credit because I used a coupon. I will never buy from this place again!!

I should of read all the bad reviews posted on here before I purchased from here.

The dress's quality was pretty good. However, this store tricks you. Please be careful, I wish I could go back and not order from them. I found the same dress on Amazon, but I decided to experience their service. PLEASE think and rethink about it. I ordered 2 dresses I loved them; however, one of them came with a defect and I had to return. Long story short, the shipping to return was more than half the price of the dress $23.00. I couldn't believe it. I brought to their attention to this feature. Do you know what they did? ANYTHING!!!! WATCH OUT with stores that act in BAD FAITH!!!

I ordered pants from Windsor’s online store about a week or more ago... When I got my confirmation they said 1-2 business days before I would get my tracking number. Okay fine, normal. Well I dunno if they hack stuff or not, but after that my Spotify, EBay and Apple Music all sent me alerts to change my passwords as concern of a security breach... Changed all my passwords because eventually I was just prompted to do so. This evening around 11 pm I get an email asking me to REVIEW the product I never even received a tracking number for! Honestly disappointed being a first time customer :(

Ordered 3 dresses, they were buy two get one free. I checked the return policy and no where did it state sales were final. After never receiving a shipping notification and contacting them they told me I was still within 10 days although I had pointed out it was the 14th business day. Finally receive the dresses and they were the poorest quality not worth the time I took to write this review. After days of waiting on a
Reply about returning dresses I received a rude response that sales were final. Stay far away there are much better places to spend your money!

DENISE RICO a big Thank you! It takes just one person to change your perception of the entire business. We had to return three of the five dresses we ordered for my twin daughters' prom that got canceled due to Covid-19. Short story long; they won't accept the dresses because it was not within the 14 days window allowed for special offers (we missed that part). The package came back because of California's lockdown. The first representative was just repeating the same and the same thing. It was not within 14 days and I was trying to convince her that so many companies are changing their policies to adapt to the new reality and way of living, but the representative didn't want to hear. $154 wasted. I thought to try one more time and Denise Rico made our day. She even called me in person when the phone line she gave me didn't work. She went above and beyond to calm me down and make me feel I was talking to a long time friend. And yes, we returned the dresses and got the refund within 3-4 business days (I was told it would take about 2-3 weeks). Initially, I was thinking I would never shop from them again, but now I think I might and only because of her. The dresses were not bad too.

Horrible. I understand there is a global pandemic right now and i am fully expecting a longer wait time but just the process is garbage. Most items I purchase go to 2-3 locations prior to arriving at my home state. I ordered a pair of shoes on 4/22 and it’s 5/4 and the item has JUST reached my home state after traveling through 7 states and 9 different towns/cities. It just proved to me I’ll probably never order from them again.

I am not one to write reviews though I am compelled to do so now. My 16 year daughter purchased a prom dress on the website Windsor Store. It was a beautiful dress she would wear to her prom. We returned it within the 30 day grace period; ie; time stamped by UPS at our own expense with a beautiful letter from my 16 year old daughter explaining her Prom had obviously been cancelled because of the COVID 19 Pandemic. Without any correspondence from them they rejected the package and sent it immediately back to her. Well THANK YOU WINDOR STORE....you obviously need the revenue more than your loyal customers let alone a 16 year old who saved up her $96 + shipping. We will NEVER shop here again.

I absolutely love Windsorstore.com clothes! The convenient thing about it is that I can return items to a local store with no issues. I save on return shipping that way too. Sometimes the sizing of the clothes is inconsistent, but that doesn't stop me from loving their store.

I will absolutely continue to shop here!

Worst customer service! I've shopped a few times here and never been truly satisfied, but about 5 months ago I placed and expressed shipping order (paid almost $30 extra) and when I had finally received my order a dress was missing. I contacted them and they said that they were unable to send the item because it was out of stock, but yet they never sent an email in regards to the issue until I contacted them. Although I was disappointed I decided to give them another shot and placed a new order a week ago and I received my package yesterday but guess what? My order was INCOMPLETE once again and when I tried to contact them they said I needed to dispute it with my bank. I really wanted to like them, but the way that they handle issues with their customers is just ridiculous. I have never experienced such terrible customer service.

My go to brand when I need something extra to spice up my outfit..Whether its date night..or a Friday night outfit..really like this company and the quality is very good!..I've been purchasing from this brand for years!!..Never let me down yet! I love shopping at this store.. Wella Novee♡

I will never shop at Windsor ever again and I ALWAYS used to shop at Windsor. The customer service told me THEY don’t know how their own online return process works. When I asked customer service how exchanges work if I have an item with THEIR tag on it UNWORN but no receipt I was told it’s just up to the store there’s no policy. When I called the actual Windsor store closest to me the woman told me it just depends who’s working. SO unprofessional!!! Lost my buisiness for good.