Windsor Fashions Reviews 

This is my favorite store and I always check to see if Windsor is located at the mall I am going. I wear their tops, skirts, dresses and shoes! The quality is good for the price as well and I've washed and worn the same pieces multiple times with no breakage. I am not super familiar with their customer service though.

While shopping in store at Lynnhaven Mall, my daughter was in the fitting room trying on dresses. Nobody had assisted us apart from unlocking the fitting room. Nobody advised there was a limit for dresses, however she didn’t really take many in at a time. I was bringing her two more dresses to try on and as I was handing them to her an employee I assume was the manager on duty swoops in like she couldn’t wait to find us doing something wrong and didn’t even ask how we were doing or preface her accusatory statement with at least asking if she could help with anything…instead she kind of steps into my daughters fitting room blocking me from handing her the dresses and says “how many items does she have because she can only have 6 at a time and will need to hand some out…” my daughter had four dresses in there and as I said earlier, I was handing her two more which equals 6. I was so shocked at the way she approached us, as a former store manager I would never start in on someone in that way without first asking how they were or offering assistance so it very much made my daughter and I feel uncomfortable at that store to say the least…I understand it is your job to ensure that there aren’t too many items in the fitting room, but it’s also your job to provide customers with an enjoyable experience while shopping in the store and a simple hi, how are you, do you need any help and a change in the tone of her voice while speaking to us and her demeanor would have changed the situation entirely. Also the fact there was another family in the fitting room that she said nothing to and didn’t approach or ask about the number of items they had was noticeable. I wanted to address her and let her know at the time how she made me feel and how she could have handled it better but my daughter who was already embarrassed and ready to leave asked me to leave it. I hope that store employee receives some more training on how to verify the number of items without coming off like she thinks your untrustworthy or unwelcome or likely to try to steal with no justification or provocation from the customer.

Formal wear for Ascot
This is the second time I have hired from them. The clothes is of an excellent standard. The fitting is performed in a relaxed atmosphere. Nothing is too much trouble. I can recommend them without any hesitation.

Bought a dress on June 3rd and had the delivery for June 19th. The order was ‘processing’ the whole time. Received an email on the 20th to say that my order had been cancelled. Because of this I have nothing to wear for my event. If they had communicated this earlier that there was an issue this would have been fine. But I emailed and got no solid answer about my order

Dont waste your time or your money, honestly the worst most atrocious company ever. They sent me completely plastic jewellry that was of a very high price and my god, do not order shoes from this horrendous website. they are cheap and tacky. Customer service is literally non existent it is impossible to get in contact with anyone that works in this company, and they make u pay a ridiculous price for returns and nothing on the website is clear. Disgusting the way they treat the people who are literally buying their products, absolute shambles and a complete SCAM. Give any other website money BUT this one.STOP IGNORING YOUR CUSTOMERS.

General consensus is this is that the store is overpriced for the quality of goods being sold. But what angers me most as a potential customer is the addition of VAT at checkout, for UK customers… this isn’t the US!

I was worried after reading the Terrible reviews that my dress wouldn’t come for my sons christening, I emailed customer service for a order update and got a reply the next day with everything I needed to know , my order then came before the estimated delivery , dress is amazing

My daughters prom dress didn’t arrive Evri lost it!! Told I must contact Windsor as that’s who has the contract with Evri. Automatic email reply saying allow 10 days for delivery then nothing. Happy to take my money but don’t want to give it back when needed. Disgusting!!

Two times now immediately after completing an order I noticed the item quantity as "2" for the same product purchased. Immediately afterwards both times (within minutes), I emailed customer service to have this corrected as I do not need two of an identical item. I have never received a response. Not from the first mistake and not the second time it happened either. The first time ill accept the mistake as my own and had to eat it because the item was non returnable. Now, I wouldn't make this mistake AGAIN. So, when it happened AGAIN I'm starting to think it actually was not my fault, but a glitch in their website or intentional scam. The lack of response only further validates the scam aspect. Reputible businesses would quickly rectify the issue, change the quantity to '1' ad refund the difference.

We ordered our daughter's prom dress from them (delivered to the UK) but there was a mix up over the design sent. It seemed that the link clicked went to another design.

We returned it within a few days via the DHL route (very efficient) and it was refunded promptly.

We would definitely use them again.

Absolutely atrocious company and service was absolutely the worst experience I’ve had of a clothing company. When needing to return two dresses that didn’t fit ( keeping one of the three ordered) the returns portal was not working. We repeated that daily given the tight timeframe to make a return via DHL and secure a refund. This carried on for 5 days and there was no reply to two customer service emails sent . We ended up having a response that was simply to direct us back to the returns portal which didn’t work again. We then tried to make a telephone call to seek urgent attention and they kept us on the call for nearly 20 mins incurring a phone call bill cost of £45. They won’t reimburse us. All in all extremely disappointing and caused nothing but stress. The customer service was anything but. Avoid this company.

I bought a dress for homecoming and I absolutely loved my dress! It was black with a slit and an open back. Homecoming was months ago and I am still getting compliments on my dress. Also, the fabric was so stretchy it hugged my body perfectly. The fitting rooms weren't open when I went to go look for a dress, so I took my chances on a size large and it was a perfect fit.

I ordered a prom dress that was fully in stock. No issues on my end like insufficient funds, etc. It was cancelled days later and now I am stuck without a prom dress. When I email customer service there is no response.

Is there a 0 star rating? I placed an order for an "in stock" prom dress and 2 days later, due to "unforeseen circumstances" the order was CANCELLED. Once is bad enough. But it happened again! My daughter chose another dress, ordered it and again, cancelled by Windsor 2 days later.

The girl at the fitting rooms is so rude and has such a bad attitude. I stepped into the fitting room to help my sister zipper up a dress and the girl yells out “One person at a time. I already told you that” when she actually spoke to another group of girls and I wasn’t in the room for more than 10 seconds.

Went to this store for the first time last weekend to buy my daughter a dress for a dance. Everyone there was rude and didn’t want to be bothered. I was told I could exchange it when I bought it. I brought it back and they told me no exchanges or returns on special occasion dresses. I told the manager no one told me that before buying the dress. She got smart with me and said see it’s on the receipt. I said I should have been told that before buying the dress. So now I’m stuck with $100 dress. I will never buy from them again. This was at Opry Mills mall. Horrible service!

The online system is horrible. The office hours they post are not accurate. We called multiple times before 5pm and nobody answered. Tracking said it should have been delivered today but it didn't show up.

Now that I’m here actually looking at reviews, I’m not at all surprised that I’ve had horrible experiences. I used to be a huge Windsor fan until recently. The straw that broke the camel’s back with me is when I took my purchase back with the tags attached (I dropped my receipt somewhere in between the parking lot going into the store) no receipt and the clerk told me without a receipt the price automatically goes down for the amount I’ll get back for a refund but she put it right back on the floor to be sold as the same price I purchased it for. That’s scam behavior. Listen ladies there are better stores out there that’ll actually deliver in style and treat their customers right. Windsor and their scammy practices won’t get another penny from me. With luck, they’ll be out of business soon.

Purchased an item online for my daughter for Christmas. It did not work and so to avoid paying shipping fees again to send back, returned to a store here in my city. Original shipping charges were taken out, which I understand, but I was not refunded the original amount I paid for the actual item, despite the cashier entering in the order number from the online order. I contacted Windsor customer service online and was told there was nothing they could do about it since it was returned in the store. Needless to say this will be my first and last time every purchasing something from this company. I should have come here to read the reviews before every making a purchase in the first place. Buyer beware.

I keep reaching out via email and telephone, they aren't cooperating with a return to my banking, of almost 250.00 in return.

Joanna keeps giving me the run around as do their other bs customer service reps. Give me my damn money already!