The 4 wine box comes with a booklet with information about the wines and where they're produced. A good verity and you can choose between white, red or a mixture of the two. I would also like to thank... See more
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Review summary
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What people talk about most
Reviews shaping this summary
What amazing and helpful staff! They made me feel very comfortable with choices and are so empathetic to your customer needs. You are not just another payment to them you are a valued individual wit... See more
The beers and wine were great at the discounted prices. They arrived quickly and well packaged and additional snacks with the beers were a nice treat. Only frustration is having to call to cance... See more
I received a voucher to try out a sample box, only paying postage. When the wine arrived I was delighted as one of my favourites had been included. They were all delicious and I wouldn't hesitate to o... See more
Company details
About Wine52
Written by the company
We're the UK's largest wine discovery club and we send you an exclusive selection of wines each month. Join us on a journey of discovery and share our favourite wines, and uncover hidden gems from around the globe.
Whether you have just discovered the fascinating world of wine or you're a wine connoisseur, our themed monthly selections are designed to fuel your passion for flavour and to learn a little bit about what's in your glass along the way.
We work very closely with talented winemakers we feature to give you a little peek into their wonderful world of wine, and often they create exclusive wines available only for our members!
Each tasty box of wine comes complete with snacks, as well as a copy of stunning Glug magazine where you can discover the story behind your wines, and get expert tips to learn more about what you're drinking ensuring you get the most out of your monthly wine delivery.
For more information, see our FAQs: wine52.com/faq
Or if you need to get in touch, please reach out to us via wine52.com/help.
Contact info
8 Melville Crescent, EH3 7JA, Edinburgh, United Kingdom
- 0131 285 2684
- wine52.com
Claim a free case on us!
4.6
Excellent
15K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn't want to set up subscription
Didn't want to set up subscription, which is fine but to cancel you have to call, no way to cancel online, can only call between 9-5 Mon-Fri, short hold time but they then try to keep you subscribed.
May 12, 2026
Unprompted review
Reply from Wine52
Hi Paul. Thank you for your review. When customers do contact us we do occasionally have deals to offer and so, where possible we mention these offers if a customer is thinking of leaving us, requesting to change an element of their subscription or simply asking to pause their account for personal circumstances. We also ask a few questions from the customer so that we see any areas for improvement. Our agents are trained to recognise the very best way to support our customers, whether that be to tweak a subscription payment date, upgrade or downgrade a plan or if a customer is simply asking to pause for a while - we just simply want our customers to enjoy our product and experience a service and plan that works for them.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Wine52
I have enjoyed being part of the Wine52…
I have enjoyed being part of the Wine52 community, not only great product but also for the customer service. When I came to cancel my subscription today Paul took me through a couple of options with no hard sell but making sure I was aware of all the options. Really appreciated the time and courtesy and would highly recommend this business
May 12, 2026
Unprompted review
Nice wines and very quick delivery
Nice wines and very quick delivery.
Got them on a tirla offer which worked out very cheap, but wasn't able to continue at the full pricepoint
Cancellation was however very easy and staff were very helpful.
Will definitely try again in future if finances allow.
May 12, 2026
Unprompted review
It is a scam. They subscribe you without warning. Very hard to leave!
It is a scam! watch out. When you pay for your first box you are in no way told that you are actually SUBSCRIBING! and then to cancel you need to spend half an hour on the phone!!! (in 2026, come on). It is a scam designed to make it difficult to leave. Completely untrustworthy and unethical (LOL.. and they call themself a BCorp, and ethical organisation). I could not be more upset.
May 4, 2026
Unprompted review
Reply from Wine52
Hi There. Thank you for your review. We are sorry that you were unaware of our subscription element. As part of your becoming a member of this exclusive club, the information detailing the subscription element was provided to you at each stage during sign-up. We also sent you our "Welcome to the Club" email immediately after completing your purchase. This email was sent to your registered email address and detailed your next billing date and cost. Additionally, your billing information and renewal date are always accessible at any time through the ‘Manage My Subscription’ section of your online account.
Thanks Wine52
Genuine beers
Great selection of beers with interesting content and friendly customer support
May 11, 2026
Unprompted review
Kaye was really helpful and efficient
Kaye was really helpful and efficient. She highlighted reasons I might wish to stay but did not pressure me to do so when I had already made up my mind.
May 11, 2026
Unprompted review
Great wine and always friendly and…
Great wine and always friendly and helpful service. Perrie was really lovely and helpful!
May 11, 2026
Unprompted review
Failed to deliver now out of pocket.
Failed to deliver now out of pocket.
I used wine52 for the first time following a promotional gift for upgrading my broadband with plusnet which offered a free case of wine just pay delivery £8.95 then a monthly subscription
They use a 2nd rate courier service Yodel which Ive found to be poor from previous experiences
1st Delivery attempt they said I wasn’t home
2nd delivery attempt box was damaged so they couldn’t deliver
3rd delivery attempt Yodel said id moved home.
4 delivery attempt it was actually delivered but not to my address they sent a photo of someone else’s front door.
I’ve complained to wine 52 over email 5 times they’ve failed to accept responsibility and keep finding excuses for me to investigate the missing delivery. They’ve now stopped responding completely.
It’s my fair and honest opinion that I can’t recommend this company or their delivery service.
I understand things can go wrong but they’ve failed to impress me only cost me money.
I’ve tried to resolve this issue with wine52 prior to this review
May 1, 2026
Unprompted review
Reply from Wine52
Hi Gordon. Thank you for your review. I am unable to see your details here to find your account so that we can help you further. If you feel your enquiry needs further attention, please ask for it to be escalated.
Thanks Beer52
Poor delivery.
I’m very disappointed with my recent experience with Wine52.
My parcel containing alcohol was left unattended outside every single time it was delivered, with no signature or proper handover. This has happened with more than one delivery. I have photographic evidence showing the parcel left outside.
For a company delivering alcohol, I find it unacceptable that parcels can be left without a signed delivery or proper age-verification process. My most recent parcel was not received, and I only raised it later because I had been away travelling.
Because of this, I blocked further payments to Wine52. I do not feel comfortable continuing a subscription where alcohol deliveries are left unattended and unsecured.
The wine itself may be good *sometimes, but the delivery process has seriously damaged my trust in the service. Terrible customer service
April 30, 2026
Unprompted review
Reply from Wine52
Hi There. Thank you for your review. Thank you for your email. I am sorry to hear you have been unable to locate one of your deliveries.
Currently, our couriers are not required to hand over a person or obtain a signature on delivery of your orders, as detailed in your Yodel delivery emails. Customers are expected to manage their delivery if they are not going to be at home at the time.
Yodel provides a "track and manage my delivery" option on all their delivery emails to our customers, which should be used if you are not going to be home for the delivery. If no instructions are provided, then your parcel will be delivered to the address in line with Yodel's delivery policy.
We have replied to your email you sent us and resolved this for you.
Thanks Wine52
Good call with Reza
Good call with Reza, useful amount of info regarding sales and vouchers, understood why I wanted to cancel my subscription. Very friendly staff and clear website.
May 8, 2026
Unprompted review
Great customer service from Mark
Great customer service from Mark. Helpful and cheerful.
May 8, 2026
Unprompted review
Super helpful customer service
Been a customer for many years, have never needed to call them as I had no issues. Called today with a little query about my delivery and Karyn was super helpful - very friendly and even taught me lots about which wine is which, I usually just drink it lol.
May 8, 2026
Unprompted review
Beers whwre not terribly but the…
Beers whwre not terribly but the cancellation process was quite difficult
May 8, 2026
Unprompted review
Reply from Wine52
HI Cameron. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Wine52
Did not like any of the wine so far
Did not like any of the wine so far. Second case. I m now in the cancellation process, and OH MY, it seems you're trying to stop paying your taxes. What an awful process
May 8, 2026
Unprompted review
Reply from Wine52
Hi Mia. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the wine. The nature of our wines is that from time to time you may receive some that are not ones you might usually drink, and while our wine experts always try their best to choose what they think our customers will enjoy, they can't always meet everyone's specific tastes.
We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Wine52
Was originally bought as gifts as I’m…
Was originally bought as gifts as I’m not a wine drinker but I tried a couple bottles which were great, Edward was exceptionally helpful on calling for assistance and had very good customer service.
May 7, 2026
Unprompted review
Fraser was a great help!
Rang today to get help with my account with pausing it. Spoke to Fraser who was very helpful. Helped me with what to do and managed to keep my account. He even told me I had a discount I didn’t know I had. Very helpful!
May 7, 2026
Unprompted review
Zayneb Mbarki was very helpful on the…
Zayneb Mbarki was very helpful on the phone today
May 7, 2026
Unprompted review
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