Winedealdirect Reviews 

548
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of unique products, often unavailable elsewhere, making it easy to find specific wines, and they also appreciate the competitive pricing. The ordering process is frequently described as easy, with many highlighting excellent overall service, timely and well-packaged deliveries, and good communication. However, some customers also noted occasional delivery issues, such as slower than expected shipping times, orders being lost, or delays from the courier.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Product

Customers had positive experiences with product, appreciating the excellent selection of sophisticated wines... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive and reasonable... See more

Service

Users describe positive interactions with service, highlighting excellent service, great prices, and quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of wines, at a reasonable price. Would like a bit more communication and a status link that works. Happy with delivery firm used and that i can get wine that other stockists don’t have... See more

Rated 5 out of 5 stars

Great prices and easy to navigate site, bit slow on delivery but hey was a bank holiday weekend. Overal 5 star service, ordered 2 bottles and received 2 bottles not broken and well packaged. Apart fr... See more

Rated 5 out of 5 stars

Our first order with Wine Deals Direct and a very positive result. I actually phoned with a query and the chap rang me back at 8pm that evening to help. Our delivery was yesterday with FED-EX, I was... See more

Rated 1 out of 5 stars

No contact details found on website. Ordered a bottle was meant to be shipped in 5 working days. I emailed to see if its been delivered at day 7. Got a call back instead on private number. Saying a r... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

548 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(548)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Always deliver on time and so very reliable. Wine is a good price. Well packed too. Just allow 3 to 5 days for delivery. Web site good and quick with PayPal .

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality wine and top sellers

Great quality wine and top sellers, you get that special one-to-one relationship and individual attention which makes your order worthwhile. Delivery is super fast and you get notification when your wine is due, all in all a very trustworthy and caring company. Marion

March 27, 2023
Unprompted review
Rated 1 out of 5 stars

Not received my wine…

Having not received my order as promised I emailed them 3 times no response. I then left a message onmessenger, no response. Made a claim on PayPal and suddenly got a phone call apologising fir none delivery as they had not got any of the wine I ordered! They are still advertising it for sale. Would not recommend this company Update a phone call from the company complaining about my review, I told him I can only state the truth and would not alter my review. Would not deal with this company again.
I have just read the reply to my review and I think they must have got me mistaken for someone else as what they reply is totally wrong to my experience with them.

March 25, 2023
Unprompted review
Winedealdirect logo

Reply from Winedealdirect

Hi Geoffrey, we ordered in a specific product for you - at your request, which is no longer produced by the brand. A colleague informed you that it would take a little longer as we had to take a different route to source the wine.

You advised over email that you were happy to go ahead with the order. Your order was delivered and signed for, please see the link https://www.parcelforce.com/track-trace?trackNumber=PBPV7206790001

You purchased one case but we have to buy in big volumes. So you are absolutely correct, we are still stocking this product. This review is disappointing as we bent over backwards (as we do with all our customers) to source a wine for you that was not available anywhere in the world.

Rated 5 out of 5 stars

Great service!

Easy to order. Good communication about order and status and super fast delivery. Said within 5 days came within 2 days with great tracking for time of delivery!

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very good

Very good. Delivered within the 5 working days. Well packaged and communication excellent

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Good value for money

Good value for money, accompanied by an easy ordering process, was kept informed of my delivery and my delivery arrived on time and in perfect condition.

Would order again

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Good price

Good price, reliable service. Just one point, however, could your courier give us advance warning of when to expect the delivery?

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

This is the 2nd time I've ordered from…

This is the 2nd time I've ordered from Wine Deals Direct and found them to be very reasonably priced and great on delivery. They keep you well informed of how your order is progressing, even down to a mapped location via the Shop app.
Will definitely be using again.

February 2, 2023
Unprompted review

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