Winedrops Reviews 17,550

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the superb value for money they receive. Many people highlight the competitive pricing and the fantastic offers available, making it easy to discover new and exceptional wines. The delivery service is frequently described as prompt and reliable, ensuring a smooth overall experience. However, some customers also noted issues with delivery, including lost or damaged orders, and occasional delays. A few people also mentioned billing issues and concerns regarding advertised offers.

What people talk about most

Price

Consumers generally find the pricing to be positive, with many reviewers praising the great deals, good... See more

Product

Reviewers express satisfaction with the product, highlighting the excellent quality and variety of wines... See more

Value for money

Customers consistently express satisfaction with the value for money. Many reviewers highlight the fantastic... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising the speed and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the wines,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No fault of Wine drops but delivery failed in which Winedrops dealt with it fairly. Courier says they tried to deliver but there was no sign of him / her on our security cameras on and after the date... See more

Rated 4 out of 5 stars

Good customer service, even overnight! Joan Joh was most helpful in sorting out my account so I could see my purchases more clearly. Great offers… haven’t received or tasted the wines yet, but all are... See more

Rated 5 out of 5 stars

Was wary signing up as other wine clubs we have ended up with wine getting delivered monthly. Process explained fully and you only get what you want to buy, so no deliveries if you forget to cancel.... See more

Rated 5 out of 5 stars

Prompt delivery of wines and all have been good. Recent delivery only one box delivered with an email suggesting damage to the other box. Edicel from wine drops was very responsive to an email from my... See more


Company details

  1. Wine Store

Written by the company

We're the wine club that saves you up to 80% on your favourites. We cut out the middleman, going direct to the winemaker to get your the best prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

No complaints good customer service

Prompt delivery of wines and all have been good. Recent delivery only one box delivered with an email suggesting damage to the other box. Edicel from wine drops was very responsive to an email from myself and I had a credit applied to my account the same day to the value of the missing wines plus extra for inconvenience. No complaints at all, good customer service.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Wines are good and the delivery service…

Wines are good and the delivery service is very reliable . They phone you if you’re not in to get instructions where to leave it. Good wines at cheap prices,just got to buy enough to cover the yearly fee of £119. But you can do that pretty quickly!!!

April 28, 2026
Unprompted review
Rated 3 out of 5 stars

My very first order went missing after…

My very first order went missing after being delivered to the wrong address.
I eventually received a full refund, but only after being passed back and forth between winedops and their delivery service several times.
Awaiting my second/first order and will report my findings on the wine in due course.

March 31, 2026
Unprompted review
Winedrops logo

Reply from Winedrops

Hi there! Thanks for your feedback. We’ve been working on this with you via email and believe we’ve reached a resolution, but we want to make sure you’re 100% satisfied with the outcome.

If there’s anything still outstanding or if you have further questions, please just hit 'reply' to our last message or reach out to help@winedrops.co.uk—we’re here to help until it's right!

Rated 5 out of 5 stars

Beautiful whispering Angel

Beautiful whispering Angel delivered promptly and in good quality packaging.
I ordered 12 bottles with wine drops plus a few bottles of good quality white wines. I would highly recommend this company as there are a variety of wonderful wines on offer. Thanks a million WINEDROPS

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

Good customer service, even overnight! Joan Joh was most helpful in sorting out my account so I could see my purchases more clearly. Great offers… haven’t received or tasted the wines yet, but all are known names at discounted prices, with good, verifiable descriptions and customer reviews.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wow! What a great price.

Never seen Casillero del Diablo (the Devil’s Cellar) at such a great price!
I like this every day wine and am really looking forward to sharing it.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered Off Facebook They Don't Mention…

Ordered Off Facebook They Don't Mention You Have To Sign Up For Subscription At A Cost Of A £119 .They Use A Awful Delivery Service Using APC There reviews Are Awful they Don't Answer Emails So Never Received My Case So Can't Comment On Wine Quality .After reading your reply you obviously didn't read my last email .Yes you did give me A Full Refund!

April 25, 2026
Unprompted review
Winedrops logo

Reply from Winedrops

Hi there! Thanks for your feedback. We’ve been working on this with you via email and believe we’ve reached a resolution, but we want to make sure you’re 100% satisfied with the outcome.

If there’s anything still outstanding or if you have further questions, please just hit 'reply' to our last message or reach out to help@winedrops.co.uk—we’re here to help until it's right!

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