No fault of Wine drops but delivery failed in which Winedrops dealt with it fairly. Courier says they tried to deliver but there was no sign of him / her on our security cameras on and after the date... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good customer service, even overnight! Joan Joh was most helpful in sorting out my account so I could see my purchases more clearly. Great offers… haven’t received or tasted the wines yet, but all are... See more
Was wary signing up as other wine clubs we have ended up with wine getting delivered monthly. Process explained fully and you only get what you want to buy, so no deliveries if you forget to cancel.... See more
Prompt delivery of wines and all have been good. Recent delivery only one box delivered with an email suggesting damage to the other box. Edicel from wine drops was very responsive to an email from my... See more
Company details
Written by the company
We're the wine club that saves you up to 80% on your favourites. We cut out the middleman, going direct to the winemaker to get your the best prices.
Contact info
United Kingdom
- jonny@winedrops.co.uk
- winedrops.com
4.3
Excellent
18K reviews
Replied to 44% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over all good experience but Web site…
Over all good experience but Web site sometimes gives me issues.Delivery seems expensive.
March 26, 2026
Unprompted review
They are A great no nonsence company…
They are A great no nonsence company that sell really good wines
April 28, 2026
Unprompted review
I had an issue with my Winedrops…
I had an issue with my Winedrops membership where I had been charged despite being entitled to a free year’s membership following a cancelled champagne festival. Joan dealt with it quickly, clearly and without any fuss.
The refund was processed promptly and my free membership was confirmed. Really appreciated the straightforward and helpful service — thank you, Joan!
April 28, 2026
Unprompted review
Be very careful before ordering from…
Be very careful before ordering from this company.
I placed an order on 23 April for £59.99, believing it was a one-time purchase. There was no clear indication during checkout that I was signing up for an annual subscription.
Two days later, I was charged an additional £119.
Only after this charge did I realise I had been enrolled into a membership, which was not made sufficiently clear at the time of purchase.
I contacted them immediately within their stated 48-hour refund window, as their own policy says customers may be eligible for a full refund. However, I have not received any response within their advertised 24-hour timeframe.
After reading other reviews, it seems this is a recurring issue.
I have now had to raise a dispute with my bank.
Proceed with caution.
April 23, 2026
Unprompted review
Reply from Winedrops
Hi! Thanks for the heads-up. We can see you’ve already been in touch with our team, and we are currently tracking your concern under your existing support ticket.
We’re working hard to get this resolved for you, and we’ll continue to provide all updates directly through that email thread to keep everything in one place. If you have any new info to add, just hit 'reply' to our last message - we’re on it!
Only company I buy wine from now.
Only company I buy wine from now.
Great deals, and always delivered quickly 🙌
April 28, 2026
Unprompted review
A good choice of excellent value wines…
A good choice of excellent value wines with reliable delivery. What more could you want?
April 21, 2026
Unprompted review
Winedrops is great
Winedrops is really good, if there are ever any issues the customer service team are really helpful & quick at resolving any issues. Edicel Today has been extremely helpful with my query today! Thank you!
April 28, 2026
Unprompted review
Great wines at great prices
Great wines at great prices, I have been pleasantly surprised 🥂
April 1, 2026
Unprompted review
Great deal and instant responses
Great deal and instant response when I emailed a question to confirm discount.
April 28, 2026
Unprompted review
Really good app and service.
April 28, 2026
Unprompted review
AVOID AT ALL COSTS …
From the earliest point of order to now trying to get someone to refund the extra £119 they stole by charging me for something I did not ask or want. So I placed an order for some wine. At no point did it say this was a membership club. So a week later and I’m still waiting for my wine to be sent. The app says out of stock for 4 wks but they took my £75 Then they took a further £119 without my knowledge or agreement. Then to cancel their subscription they send you a link to another company called unsubby who charge £9.95 to unsubscribe So far it’s been a total rip off and I have had to contact my bank and PayPal to instigate refunds. I would avoid this company at all costs because it will cost you
April 21, 2026
Unprompted review
Reply from Winedrops
Hi! Thanks for the heads-up. We can see you’ve already been in touch with our team, and we are currently tracking your concern under your existing support ticket.
We’re working hard to get this resolved for you, and we’ll continue to provide all updates directly through that email thread to keep everything in one place. If you have any new info to add, just hit 'reply' to our last message - we’re on it!
Some gems if you do your homework.
Some gems if you do your homework.
April 28, 2026
Unprompted review
Lots of great wines with a wide variety…
Lots of great wines with a wide variety of types and styles and regions. So easy to recoup the subscription cost.
April 28, 2026
Unprompted review
Great choice of wines to try something…
Great choice of wines to try something new!
April 1, 2026
Unprompted review
Excellent products
Excellent products, amazing prices and delivered really quickly & safely. Really impressed.
April 28, 2026
Unprompted review
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