Lots of trouble entering my account. Time between placing an order and just having it mailed is very long. I have received pints that were melted. Refrozen the ice cream has no texture. Online prici... See more
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See what reviewers are saying
SUCH a great product! Fantastic, varied flavors with a healthy bent. Plant based product with approximately 8g protein and 16g fiber per 100 calorie pint. My family can legitimately enjoy dessert P... See more
Wink is honestly fantastic! I’m allergic to gluten, processed cane sugars and dairy so before I found this I hadn’t had a treat in six years! It’s so good, and actually tastes like ice cream—not overl... See more
Company replied
I purchased the 12 pints so I could try each flavor. I have to say that I’m not impressed. I love that an entire pint is only about 4 net carbs, but the flavor is definitely not as I hoped. Sad... See more
Company replied
Company details
Information provided by various external sources
100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Contact info
06911, Stamford, United States
- winkfrozendesserts.com
3.8
Great
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This ice cream is a life saver
This ice cream is a life saver. I adore it. Could not live without them. My favorite is the Dark Chocolate.
October 14, 2019
Unprompted review
This company is an unorganized mess
I was so excited to get my order, but it’s been almost two weeks and still haven’t received it. Every time I inquire, it’s a new excuse as to why my order can’t ship out.
October 3, 2019
Unprompted review
Reply from Wink Frozen Desserts
Hi Steven,
It looks like we refunded you in full for this order, as well as delivered it.
Did you receive it?
Reply from Wink Frozen Desserts
Hi kkusa85,
I'm so sorry you didn't enjoy our products.
We'd be happy to make this right for you.
Could you please provide your order number?
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
Delicious Dessert
These amazing pints of goodness are becoming a daily habit. Not only do they satisfy hunger for something cold and delicious, but they're also really good for digestion due to the inclusion of prebiotic fibers. This helps promote a healthy microbiome and soothes IBS symptoms.
The only reason I'm giving it 4 stars instead of 5 is because their shipping is not very predictable. If you order on a Monday, you might receive it Wednesday, Thursday, Friday, or Saturday of the same week or you might not receive it until the end of the next week.
September 26, 2019
Unprompted review
Nice substitute for ice cream
Nice substitute for ice cream. Let it soften for awhile. Refreshing and guilt free.
September 25, 2019
Unprompted review
Delicious
Delicious, low calorie, and all plant based. The customer service was amazing even with some shipping problems, they did their very best to make it right. I wish this product was available everywhere.
September 25, 2019
Unprompted review
Quality is consistent
Quality is consistent, notifications and tracking for service are accurate. Product is as expected. Happy customer
September 25, 2019
Unprompted review
This company is great
This company is great! My package that came in last month was so damaged that the ice cream was melted an when I texted Wink's to let them know what happened they sent another order out with no questions or pictures of the damage. My mother in law was diabetic and loved her ice cream when I found this awesome company I knew then she could have all the chocolate ice cream she wanted! I am so thankful that giving mom Wink's ice cream, her blood sugar levels would be good and she would be happy! On her last days here on Earth that was all she ate an she would give me a small smile an say mmm... good. Thanks Wink's for all the happy memories!
September 24, 2019
Unprompted review
Absolutely love Wink
Absolutely love Wink! Ice Cream is my nemesis and Wink makes me happy. I really don’t miss having Ice Cream at all. Being a widow and having a fixed income I wish it was more affordable but I order it as often as I can!
September 24, 2019
Unprompted review
Best dairy free treat!
I can't get enough of these healthy flavorful desserts. There is nothing out on the market that is dairy free like this! Thank you for such an amazing product!
September 24, 2019
Unprompted review
I don't have so much to say
I don't have so much to say, but that I love Wink Frozen Desserts. Salted Caramel and S'mores are two of my favorites. I think the texture is very good....creamy. That's it. Perfect for me.
September 24, 2019
Unprompted review
Love Wink Frozen Desserts.
Love Wink Frozen Desserts. Customer service is also awesome.
September 24, 2019
Unprompted review
Length of time from order to receiving…
Length of time from order to receiving product
September 24, 2019
Unprompted review
Good Product, Bad Promos
Like the product although the flavors never really taste like what they're supposed to...they all pretty much taste similar. Also, the email promotions and reward program can never be used for pack savings which it never states and has wasted my time repeatedly.
September 24, 2019
Unprompted review
The item was never delivered.
The item was never delivered.
I have sent this to you in an email and was told it was delivered to the wrong address. No additional next steps were taken.
The account is now disabled, so I am not able to pull up the order number.
September 24, 2019
Unprompted review
Reply from Wink Frozen Desserts
Hi Victoria,
I'm so sorry this was your experience with our products.
What is your order number? I'd love to make this right for you.
Update:
Hi Victoria,
We responded to you on 09/25/19 regarding having two accounts, whereby you had a subscription to an address that you no longer reside at. Orders were sent to this address, as we were not notified until after it was sent. That being said, we did correct the address on your subscription.
Which order number was not sent to your active address? We value you as a customer and would be happy to resend it to your current residence.
Best Ice cream
September 24, 2019
Unprompted review
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