Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful. I had to provide documen... See more
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Review summary
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The customer service on live chat is very helpful. I’d just appreciate a bit of prior warning before they excluded my account but it’s all sorted now. It’s a good site apart from sporadic glitching. A... See more
Company replied
Kind and nice staff (Denisa M) but had to get another department to fix my issue so its still ongoing
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Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
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Company details
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Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Contact info
United States
- winkslots.com
3.9
Great
305 reviews
Replied to 86% of negative reviews
Typically replies within 24 hours
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does not play like other sites
does not play like other sites. no bonuses.
September 19, 2024
Unprompted review
Reply from Winkslots
Hi there!
We're sorry to hear that your time on our site hasn't been as enjoyable as you'd hope.
Our website has several promotional offers active, and we regret that they did not meet your expectations.
We're always ready to assess your gameplay and where possible, provide helpful suggestions on how to enhance your experience. We've reached out to you privately for details.
Kind regards,
Wink Slots Team
locked my account with £300 in and…
WARNING: Update 2: after having my account locked for around a month and providing all documents they have come back and told me that they are keeping it locked and are keeping my money because I violated their terms, all I did was deposit each day and play on the slots to get the daily wheel promotion, nothing dodgy. I guess they were hoping I would fail a verification but when I didn't they came up with a new excuse to steal my money. DO NOT PLAY ON THIS SITE OR ANY OF IT'S SISTER SITES!
locked my account with £300 in and refuse to withdraw it until all manner of documents are sent. I sent all the documents and now they want more documents and also some of the documents that were already sent re sent but "clearer" the first ones were as clear as can be.
EDIT due to response: You are meant to give people a warning that you want certain documents or ask for any documents you may need and then allow the player a few weeks to provide them like any non dodgy site does. You just close peoples account without warning, refuse to give them their money AND THEN asked for documents.
September 2, 2024
Unprompted review
Reply from Winkslots
Hi Dominic,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
Thank you for your understanding.
Warm Regards,
winkslots.com
Good morning hope everyone has a chance…
Good morning hope everyone has a chance please read the following email and on line chats regarding this site I will honestly stay well clear of this site me and my mate gambled together we deposit £1590 we won witch I will put exactly the amounts £5200 and £432 they asked for verification witch we sent over from witch they said it’s in process another 4 days later they sent another message to us regarding what is the relationship between me and my mate as he has put money in to the account I said we a close mates and we like a gamble together then they said we will let you know what the outcome will be. I have screen shots and chat history on my phone saying the money will definitely come in and don’t worry. Now longed on today account blocked. This is not a problem but just so you know this will go viral and I mean this stay well well clear people and you will be seeing this story in the all national papers.
September 11, 2024
Unprompted review
Reply from Winkslots
Hi Hayley,
We regret that your experience on our website was not up to your expectations, and we apologize for any inconvenience our verification process may have caused.
As a responsible and reputable operator in our industry, we must sometimes conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
This involves obtaining documentation that adheres to both our internal guidelines and regulatory mandates, ensuring a secure and balanced gaming environment for all participants.
We would be happy to review your case and work towards a timely resolution. We have reached out privately to collect more information.
Kind regards,
Wink Slots Team
Far and away the worst online casino I…
Far and away the worst online casino I have ever played. £4 out feature on big bass bonanza on a 40p spin games just didn't play the same as other websites
September 7, 2024
Unprompted review
Reply from Winkslots
Hi Barry,
We are sorry to hear that you haven't had the best of experiences with our site so far.
We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We are always happy to review your gameplay, and if possible, offer some advice as to how you can get more bang for your buck and prolong your play without the need for additional deposits, we have reached out privately to you for your account details so we can look further for you.
Kind Regards,
winkslots.com
would like to say how quick and easy it…
would like to say how quick and easy it was to rectify my problem
September 6, 2024
Unprompted review
Reply from Winkslots
Hi Catherine,
Thank you for your positive feedback. We are grateful for your kind words, and we are happy to know that our team's hard work is appreciated.
We hope to see you again soon here on Wink Slots, and to pleasantly surprise you with more fun and engaging games and features.
Thank you again for your review!
Kind regards,
Wink Slots Team
Adeline C was fantastic at resolving my…
Adeline C was fantastic at resolving my issue. Super helpful and responsive. Thanks again!
September 5, 2024
Unprompted review
Reply from Winkslots
Hi Katrina,
We greatly appreciate that you have taken the time to share your feedback with us. Your kind words mean a lot to us.
We look forward to providing you with more fun games and features, and we are grateful that you have chosen Wink Slots as your main gaming destination!
Kind regards,
Wink Slots Team
Adelina c was really kind and helpful
Adelina c was really kind and helpful
September 5, 2024
Unprompted review
Reply from Winkslots
Hi Magdalena,
Thank you for your amazing review. We are grateful that you have taken the time to share your feedback with us.
We hope to pleasantly surprise you with an more exciting games and winning opportunities in the future, while consistently providing outstanding support.
Thank you for choosing Wink Slots as your gaming destination!
Kind regards,
Wink Slots Team
Thief’s RTP is awful
Awful, probably the worst return to player casino I have ever played at, absolute thief’s
September 2, 2024
Unprompted review
Reply from Winkslots
Hello there,
We are sorry if luck was not in your favor recently or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes. A third-party authority regularly verifies the fairness and randomness of our games.
We are always ready to assess your gameplay and, if possible, provide some tips on how to maximize your enjoyment and playtime. We've reached out privately for details.
Kind regards,
Wink Slots Team
Not impressed the payouts on this site…
Not impressed the payouts on this site are just ridiculous only just joined and its loss after loss , and if u call it fun it’s not in the slightest! Be prepared to lose a lot ov money and have no bonuses wat so ever if u join !!! stay well away boring no payouts a deffo waste ov time
August 31, 2024
Unprompted review
Reply from Winkslots
Hello Jamie,
We apologize if you've encountered any inconvenience or if your experience on our site did not lived up to your expectations.
We understand that it can be disheartening when you're not having much luck with the games. Rest assured, though, that all our games' outcomes are entirely random, and we can't influence them. An independent body reviews and tests the games to ensure they're random and fair.
We'd be more than happy to take a look at your gameplay and, if it's feasible, share some helpful tips on how to have more fun and play for longer without needing extra deposits. We've reached out to you privately to ask for your account details so we can support you better.
Warmest Regards,
Wink Slots Team!
An error came up while trying to change password
An error occurred while trying to change my password. I’d been onto your customer service chat and was in contact with Maxi M. She tried her best to help but unfortunately the error wasn’t fixable from her end so the technically support team will be emailing me with an update. Thank you Maxi for being patient on the 3 separate occasions after trying what you suggested.
August 26, 2024
Unprompted review
Reply from Winkslots
Hi Sarah,
Thank you for your review and your kind words regarding the assistance received. We are happy to hear that you are satisfied with the support provided.
We would like to also apologize for any inconvenience created regarding the log in matter mentioned and we would be happy to double check on this. We have reached privately for more information.
Kind Regards,
WinkSlots Team.
Poorly thought out app and poor playing experience
Game play after around two months is not satisfying. Very few bonuses and little return on the ones I have had. Compared to other sites this is my least favourite and least rewarding. The app is also frustrating. Poor layout. Hard to find what you need. Cannot see where to find a withdrawal and track progress. When you search transaction history you receive a list of every spin made. I want a clear cut profit and loss section and a section that clearly shows my deposits and withdrawals. If tfat information is available I can’t find it. Other sites. And not all are great. At least make these parts clear. It just isn’t very user friendly. I wouldn’t recommend to anyone else
August 22, 2024
Unprompted review
Reply from Winkslots
Hi Richard,
We appreciate your feedback and value your opinion.
We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We are sorry to hear that you haven't had the best of experiences with our site so far. We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
Regarding the transactions part, we do make available the information, we are sorry if you have found it not very intuitive. The cashier shows the outstandings withdrawals and the progress in real time! Also, in My Account - My Transactions you can find the account statement that shows your net deposits (a running total of your deposits minus your withdrawals for a 90-day period). If you require older data, you can always contact us via support channels, and we'll be more than happy to assist.
Thank you for your feedback once again, and we can assure we do use this forum as an opportunity to take your feedback and make positive changes that ultimately enhance our customers experience of our sites.
Regards,
winkslots.com team
Maxi M Was lovely customer support very…
Maxi M Was lovely customer support very helpful and kind
August 20, 2024
Unprompted review
Reply from Winkslots
Hi Shanay,
Thank you very much for your recent review of our customer support at Wink Slots. We are so glad to hear that your experience with us was enjoyable and that the representative went above and beyond to assist you.
Your positive feedback greatly motivates our team, and inspires us to always provide high quality support and a fun enjoyable gaming environment.
Thank you once more for your review. We hope you continue to enjoy our services and have an amazing time with us
Kindest regards,
The Wink Slots Team!
very responsive and helped me sort my…
very responsive and helped me sort my issue! maxi m
very good agent
August 19, 2024
Unprompted review
Reply from Winkslots
Hello Mason
I wanted to take a moment to express my gratitude for your recent review of customer support at Wink Slots. We are so glad to hear that you had an enjoyable experience with us!
Our team works hard to ensure that our players have a great time while playing our games, the best support and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
winkslots.com Team,
Terrible slots! No bonus's.
Wow, one of the worsts sites to play on! I'm signed up to 100's of casino's' ! This casino is awful. Played several games over a few days, depositing 50 quid each time. 30p stake, not one bonus on any of the games, minor wins I.e 30p, 80p. This casino is a money taker , nothing fair about the slots. Money just disappears , no satisfaction or joy in playing whatsoever. Super slow and glitchy slots. Won't be depositing again, far far better casino's out there. You'll lose and that is it. Don't join the casino. Total waste of time and money
August 16, 2024
Unprompted review
Reply from Winkslots
Hello there Jaber,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
winkslots.com Team
Madeline M was great with helping
Madeline M was great with helping! Highly recommend her 🙏🏻🙏🏻❤️
August 11, 2024
Unprompted review
Reply from Winkslots
Hello Magdalena,
Thank you for your feedback.
we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Kind Regards,
Wink Slots
Spoke to someone and they got to me…
Spoke to someone and they got to me instantly no waiting and sorted out my issues straight away lovley customer service and always make time and speak to you lovley
August 11, 2024
Unprompted review
Reply from Winkslots
Hello Kiera,
We wanted to take a moment to thank you for your amazing review of our support team. It's always great to hear from happy customers.
Our team is committed to delivering exceptional games, unparalleled customer support, and a memorable gaming experience. Your positive feedback mirrors their dedication. We appreciate your kind words and are thankful that you chose to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots Team
Maxi was really helpful got to the…
Maxi was really helpful got to the route straight away
August 5, 2024
Unprompted review
Reply from Winkslots
Hello Nathan,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots Team
Do not play.
Do not play.
Saying random outcomes
No control over pay outs.
You for real ? Who would believe that.
Thief
August 4, 2024
Unprompted review
Reply from Winkslots
Hello there,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped. We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
winkslots.com Team
Reply from Winkslots
Hello Nick,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you had the best experience with our support team.
At Wink Slots we strive to provide our players with the best possible gaming experience, best support, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope you continue to have a fantastic gaming experience with us. If you ever have any questions or need assistance, don't hesitate to reach out.
Happy gaming!
Thank you again for choosing to play with us.
Best regards,
winkslots.com
I ve been playing for a while at wink…
I ve been playing for a while at wink slots and I wanna say that is a trusted site. I ve deposit 100 £ and win 5010 pounds. After all the documents required in 5 days the money are in my account. Very helpful staff starting from Catalina, Claudia and very polite as well. Thank you Wink slots.
July 21, 2024
Unprompted review
Reply from Winkslots
Hello Alina,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. We believe it is essential to maintain a responsible gaming experience for all.
We recognize the importance of timely withdrawals. And we are excited to announce that we are introducing internal enhancements to our service to make withdrawals even quicker and more consistent, 7 days a week. We hope that these changes will help us provide a more satisfactory experience for our customers.
We are grateful for your kind words and for choosing to play with us.
Kind regards,
Wink Slots.
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