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At Winslow Mercantile, we believe everyday things should be practical and lovely to look at. We offer quilted tote bags, travel bags, beach bags, toiletry bags and quilted laundry baskets, our most popular pieces. Many are handmade, so small differences in stitching and pattern make each one unique. We're a small online shop that cares about the details: clear measurements, honest descriptions and real replies when you write to us. If something isn't right with your order, email us at info@winslowmercantile.com and we'll do our best to make it right.
United States
2.9
2 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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I purchased several products expecting a 10% discount. I applied for the code for the discount, but the code was never sent. I waited 24 hours and checked my spam folder and this code did not show up.I let the company know this immediately and waited for a reply. But never got a reply about the 10% except the could no longer provide this promotion.
Beware, beware, beware. This Facebook merchant claims to be a long established English brand which is closing and offering up to 80% off. I Googled for reviews and found out it's domain name was only recently registered and the owner's details are hidden behind a paid service. Similar merchants (Winslow Sisters) have poor reviews as scam sites. I paid Winslow Mercantile $141 CAD for 3 laundry baskets and have emailed them to refund me and will start the dispute process with my credit card company soon as I don't expect to hear back from them.
Reply from Winslow Mercantile
Hi Susie,
We understand being cautious when shopping online, but we need to correct a few points here. You placed your order on October 29 and contacted us that same day asking for a refund. We refunded the full $141 CAD the same day, so there is nothing left to dispute with your card company. Depending on your bank, it can take a few business days for the refund to show on your statement.
Calling a business a scam is a serious claim, and we don't think a store that refunds an order in full on the same day fits that description. Domain privacy is a standard setting used by most online stores, and the company that operates our store is listed in our policies. We also have no connection to Winslow Sisters and aren't familiar with that business.
If you can't see the refund yet, email us at info@winslowmercantile.com and we'll send you the confirmation. We'd appreciate it if you could update your review to reflect what happened.
Winslow Mercantile
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