Dear Winx Team/Brendon I wanted to take a moment to share my sincere appreciation for the outstanding service I’ve received from your team. Your response to my situation was incredibly friendl... See more
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See what reviewers are saying
Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... See more
Company replied
Just had a 6000k 13 day ride, purchased the denim look pants, wore them everyday, were mint, even wore them to the pub in the evenings. Do yourself a favour, if you are wanting comfortable gear essen... See more
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Company details
Written by the company
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
Contact info
Australia
- winxwheels.com
3.7
Average
847 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
after some issues with my order of…
after some issues with my order of exchanging...the company reached out to me and corrected the problem with my jacket.. based on this, I was completely satisfied. unable to edit my previous comment... not sure how to...but everything was handled professionally by the staff .
thank you
December 17, 2024
Unprompted review
Reply from Winx Wheels
Hi Frank,
Thank you so much for giving us the opportunity to resolve your concern and we're glad that you're pleased that you're happy with the result.
We appreciate your support and understanding.
Ride safe and comfortable!
Happy Holidays!
Best regards,
WinxWheels Support
Crooks
I shipped back an order to small asked for Niger size they said they needed proof of purchase it was it the bag with the paints I have not received anything back nor have I got a refund this people are crooks I hope you choke on the 180.00 you shit me out of
December 15, 2024
Unprompted review
Reply from Winx Wheels
Dear Jack,
My name is Manny, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience regarding your return request. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Manny
Operations Manager
Winx Wheel
I never received my order (2 pants) I…
I never received my order (2 pants) I raise a reclamation, it's very very slow although i received a certificate of loss from the carrier.. reclamation has been raise the 23th of November at Paypal level... a lot of exchange... i am still waiting the Winx wheels answer for refund..
In a second step Winx Wheels proposed to refund only 50% of my order (what a joke) ...i refused and i have escalated to Paypal.
Finally, Paypal refund me 100 %.
I'll never come back to Winx wheels
October 25, 2024
Unprompted review
Reply from Winx Wheels
Hi Jacques,
We're sorry to learn about your experience. As we checked, your order is already under investigation as the order has been reported as delivered by the carrier.
I believe that we are already actively in touch with you to sort and resolve this in your favor. We would appreciate if you could get back to us at your earliest convenience as your satisfaction is our top priority.
Sincerely,
WinxWheels
I will never deal with this company or…
I will never deal with this company or product again. The customer service sucks, I paid for fast shipping and it still took 3 1/2 weeks to get what I ordered. On top of that this product is no better that what you can by at your local bike shop for the same price!
November 25, 2024
Unprompted review
Reply from Winx Wheels
Dear Damon,
My name is Manny, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience while waiting for your order. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Manny
Operations Manager
Winx Wheel
Excellent customer support.
I recently did a review on Winx Wheels about the Ride Ready pants. My concerns were that compared to other motorcycle pants that have a kevlar lining, that these would offer minimal protection in a slide. After this review I received an e-mail from the company who offered me several solutions that would provide me with a good customer experience. I really appreciated this, and I thought that the after sales service and support was of a high standard. After this customer follow up and support, I would definitely return to Winx Wheels for motorcycle products. I would also however, read the product description more thoroughly to avoid disappointment.
November 19, 2024
Unprompted review
Reply from Winx Wheels
Thank you for sharing your feedback! We're so happy to hear that our after-sales support helped address your concerns. We truly appreciate your kind words about our customer service and are happy that you're satisfied with the solutions we provided.
We will continue to improve in the areas where the customer share their feedbacks for improvement. We look forward to serving you again in the future!
Safe Rides!
WinxWheels
Read the reviews first
Ordered a armoured flannel on October 21st and it is currently November 10th and I still haven't received my order as of the current moment of this review, I have sent many emails asking "what's going on with my order" or "her why isn't this arrived yet" and I get the generic response everytime and I'm left clueless as to why I spent $169.99 and they can't even tell me what's going on. Feel like I was scammed.
November 10, 2024
Unprompted review
Reply from Winx Wheels
Dear Austin,
My name is Many, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience you had while waiting for the delivery of your order. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Many
Operations Manager
Winx Wheel
Extremely Comfortable Riding Pants!
The minute I tried on my WinxWheels Ride Ready Aramid Riding Pants I knew they were the most comfortable riding pants I've ever owned. I will be ordering more of these for sure.
November 7, 2024
Unprompted review
Reply from Winx Wheels
Hi James,
Thank you for sharing your positive feedback. We're pleased that the Aramid MotoPants made a difference on your rides, and we appreciate your support.
Ride safe,
WinxWheels Team
The riding pants and all products all the products…
The riding pants and all the products from this company is made for us the riders. Top quality in all the manufacturing.
I would recommend and believe all that is said about them.
July 3, 2024
Unprompted review
Reply from Winx Wheels
Hi Mark,
Thank you so much for your wonderful feedback! We're thrilled to know that you appreciate the quality of our products and that you feel they are truly made for riders like you. Your recommendation means a lot to us, and we're grateful for your trust in our brand.
Wishing you safe and enjoyable rides!
Best regards,
WinxWheels Team
I brought a Winx turbo lock
I brought a Winx turbo lock. Super easy to use. Fits my CBR500 perfectly and is small enough to go into my jacket pocket when I'm riding
November 6, 2024
Unprompted review
Reply from Winx Wheels
Hi Darlene,
Thank you for sharing your feedback about our product with us. We're glad that it's handy to use and keeps your bike secured.
Thanks again for your support!
Ride safe,
WinxWheels Team
Wow Nice
Purchase two pair in a 34” waist. I am 5’9” at 175 pounds. I tried on a pair with armor pads in place and the fit was perfect. The length was spot on for motorcycle riding. To order something specialized and have it fit perfect is very difficult to find, They are also very comfortable and feel almost broken in .
Very happy ! 😎
November 1, 2024
Unprompted review
Reply from Winx Wheels
Hi George,
Thank you so much for your kind words! We’re thrilled to hear that you found the perfect fit with your new shorts and that they’re comfortable for your motorcycle rides. It’s wonderful to know that our specialized products meet your needs.
Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out!
Safe Rides!
WINX WHEELS
BEST PANTS EVER
The pants come with CE-rated armor at the knees, which feels solid and well-placed. The textile material seems durable and abrasion-resistant, though I haven’t had any crashes to truly test it. Will shop again and again👍
October 18, 2024
Unprompted review
Reply from Winx Wheels
Hi Maruthi,
Thank you for your review! It's great that you're pleased with the quality of our MotoPants. It is important that you're confident in the product's durability and design. We appreciate your support and look forward to having you shop with us again!
Ride safe!
Best regards,
WinxWheels Team
Bought 2 of these
Bought 2 of these. While riding as a passenger on the roadside, it took the sting out of the dips that otherwise would kill my back. On my Softail, they felt so comfortable that I didn’t want to end the ride. Definitely recommend for long rides. Cool. Comfortable and well worth the investment
August 31, 2024
Unprompted review
Reply from Winx Wheels
Hi Debra,
Thank you for sharing your experience! We're so glad that our products made a real difference in your comfort, both as a passenger and rider. It’s great to know that it helped ease your ride and made long trips more enjoyable. Your recommendation means a lot, and we’re happy that you found it well worth the investment.
Wishing you many more comfortable and enjoyable rides!
Best regards,
WinxWheels Team
I ordered 2 pairs of their padded…
I ordered 2 pairs of their padded riding shorts in size large. The package arrived with 2 size small pairs. They say that is what I ordered, even though I specifically remember ordering large. (When you order more than 1 pair it asks for the size for pair#1 and then asks for the size for pair #2). I returned the incorrect sized pairs almost a month ago and have been in contact with numerous support people, but NONE have resolved the problem. They did offer a discount to compensate for the return shipping, WHICH I HAD TO PAY, and offered to put another order through on the 29th of last month, over 2 weeks ago, but I have received nothing from them and have had no refund issued. I did send an email to confirm how the order would be paid for and since then it has been crickets from them... I am totally PO'ed with this outfit and would recommend to anyone else to stay away from them
September 19, 2024
Unprompted review
Reply from Winx Wheels
Hey Brian,
My name is Many, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Many
Operations Manager
Winx Wheels
Bought a pair of these jeans last year
Bought a pair of jeans last year, and loved them. Lpst a lot of weight so just bought a second pair. Great value for the money. Also bought three pairs of the underwear! Good stuff
October 14, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for your feedback, Curt! We're happy to hear that you loved your first pair of RideReady Moto Pants and decided to purchase a second one.
Good thing that our products are meeting your needs, especially as your style evolves. We appreciate your support and hope you enjoy your new jeans just as much! If you have any questions or need assistance, feel free to reach out.
Happy shopping!
WinxWheels
UPdated revies
Ordered 2 pair of bike shorts 9/2/24. It is now 10/10/24, I have emailed customer service 5 times, the tracking says the pkg is lost and stalled out in AZ on 9/24/24. I did eventually receive the shorts 6 weeks after they were ordered. Customer service did reply but all messages went to spam. Shorts have good padding but don't fit my butt well.
October 9, 2024
Unprompted review
Reply from Winx Wheels
Hi Freddy,
My name is Many, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience you had with our company recently. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.
We have checked and we're able to reply to the emails you sent to us. It is possible that our replies were sent to spam. In addition, your order was returned and we reshipped your order. The new tracking information was also emailed to you as well. Rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Manny
Operations Manager
Winx Wheels
Customer service are great and honest
Customer service are great and honest. Great products too.
Will order more soon.
October 7, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for your kind words, Tony! We’re so happy to hear that you had a positive experience with our customer service and products. We can’t wait to serve you again soon!
Safe Rides!
WINX WHEELS
Not bad!
I got them last week and here is my view. I wish I could have tried them back in August during prime Florida heat. But it's still hot here and if I was to wear regular jeans compared to these it would be MUCH hotter. They absolutely breathe better than jeans.
I thought they were a more relaxed fit though and they are closer to skinny jeans then straight legged relaxed fit. Which I'm not a fan of skinny jeans.
But they are like border line skinny jeans with still a LITTLE more slack to them. They definitely have to be broken in some because I wear a 36 and they are fine at the waist but a little stiff around the crotch. I've washed and worn them several times now and I can tell they are starting to feel better and not as slightly tight.
Armor goes in easy, I have ridden in both pair all day for the most part and didn't feel hot wearing these. They even keep some of the heat of the bike at bay.
They are definitely one of my new pair of pants to wear. Only thing I wish is they were a little more slackish around the crotch area but I also feel that may get better in time with riding with them more.
But if your looking for safety and cooler jeans that breathe well I can vouch they are it. That was my biggest desire because I do everything to dress safe and cool so I stay fresh 😎🏍️💨, these are absolutely a great addition. Would I buy more? As long as I can catch a deal like I did for these yes lol. Still going to keep looking around more but I like them and I'm a hard sell.
September 17, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for your detailed feedback, Jackson! We’re glad to learn that you’re finding the pants breathable and comfortable, especially in the Florida heat. We appreciate your insights on the fit; it’s valuable for us to know how they feel during rides.
We understand that the fit around the crotch area could improve with more wear, and we’re happy to hear you’re noticing that already. Your safety and comfort are our top priorities, and we’re thrilled that these pants meet your needs.
If you’re ever looking for more options or deals, don’t hesitate to reach out! Your support means a lot to us, and we hope to continue providing you with great gear.
Safe riding! 🏍️💨
WinxWheels
Super easy to order and fit great…
Super easy to order. Just follow their sizing chart no matter what the size says. My pants were a 3x but because of all the length measurements. Like all that have posted these pants, one black and one green are super comfortable. Been wearing them around just to see how they go, can not even tell the pads are in, great pants.
September 20, 2024
Unprompted review
Reply from Winx Wheels
Hey there, Craig!
Thank you so much for your feedback! We're so glad to hear that you found the sizing chart helpful and that you're enjoying the comfort of your RideReady Moto Pants.
We're happy that you appreciate the design and can’t even feel the pads. We really appreciate your review and support!
Safe Rides!
WinxWheels
I ordered the large
I ordered the large, and when they arrived they were a little tight on my waist, but that was okay. My only caveat was the rise in the pant as they are of a low rise. I felt like I had to keep pulling them up. For that reason I am sending them back. If they had a normal rise they would be fine.
September 20, 2024
Unprompted review
Reply from Winx Wheels
Hi Russ,
Thank you for your feedback on the MotoPants, and we're sorry that the fit wasn’t quite right for you. We understand how important both comfort and fit are.
We appreciate you giving them a try, and we completely understand your decision to return them.
Please don’t hesitate to reach out if you need further assistance with the return process.
Best regards,
WinxWheels Support
Is this company a scam? Is this the new Exoshell?
***update from Sep 24th, 2024: finally got the package… incomplete! I paid twice the customs fees. I asked to speak with someone since the endless emails aren’t efficient at all but they’re unable to either provide a number or make an actual call.
I ordered from Canada and it looks like the most complicated transaction ever! They can’t tell me what’s going on with my package, even though I already paid import & duty fees to FedEx.
I keep receiving the very similar formatted messages from “Janelle from WinxWheels” in a back & forth emails exchange, and I still don’t know what’s going on.
*now, I’m waiting to see if I’ll get ANOTHER automated response like every bad reviews here, which should be Manny who feels very sorry and who understands how frustrating this situation can be and he will appoint someone special to my case… you know?!
September 17, 2024
Unprompted review
Reply from Winx Wheels
Hello André,
We're very sorry about your experience. We have sent you an email to provide you with an update about your order. Please kindly check your inbox to check for your order's new tracking number.
We're looking forward to your response and to resolving any of your concerns.
Sincerely,
WinxWheels
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