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Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... See more
Company replied
Just had a 6000k 13 day ride, purchased the denim look pants, wore them everyday, were mint, even wore them to the pub in the evenings. Do yourself a favour, if you are wanting comfortable gear essen... See more
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Company details
Written by the company
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
Contact info
Australia
- winxwheels.com
3.7
Average
847 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
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Possibly one of the worst companies…
Possibly one of the worst companies I’ve dealt with.
After writing this review I received a 50% refund for the faulty product that is now in the bin.
June 28, 2024
Unprompted review
Reply from Winx Wheels
Dear Charles,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
Best motorcycle pants !
The ride pants arrived on time. They fit super good. They actually run true to size which I was concerned about until I tried them on.
Highly recommend the products Winx Wheels is selling.
July 8, 2024
Unprompted review
Reply from Winx Wheels
Hello John,
Thank you so much for your wonderful feedback!
We are thrilled that you are pleased with the MotoPants and our service. It's great to know they fit perfectly and meet your expectations regarding sizing.
Your recommendation means a lot to us, and we're delighted that you are happy with the products from Winx Wheels.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your rides and stay safe!
Best regards,
WinxWheels Team
Scam
Seen advert on facebook thought ok sale on so bought pair . Protection for hips and knees are pretty poor a pair of socks stuffed into the holes would offer more they arrived in about 10 days to UK all good went back on their site mmmm Sale still on
When is a sale not a sale ,,,,, when it’s a SCAM beware the sale never ends
Found same product different name on eBay and Amazon at a fraction of the price I paid
Lesson learnt
July 6, 2024
Unprompted review
Reply from Winx Wheels
Hi Alex,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently while waiting for your order to be received.
I have reviewed your case, and I sincerely understand how frustrating this situation can be. In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern.
They will be in touch shortly to discuss the matter further and address any additional questions you may have. Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
The Winx Wheels Site very good y easy to…
The Winx Wheels Site is very easy to use. The Delivery to the UK only took 8 Days.
The Trousers fit Really well.
And with the Armour in they are still very comfortable to wear
June 21, 2024
Unprompted review
Reply from Winx Wheels
Hello Paul,
Thank you for sharing your experience with us. We're glad our product fits perfectly on you. Providing your comfort and protection is what we aim for.
Your satisfaction is important to us and we appreciate your support.
Ride safe!
Best regards,
WinxWheels Team
NOT AN HONORABLE COMPANY!!!!!
I bought a motorcycle clutch handle lock And a helmet lock and only received the clutch handle lock. When I received the clutch handle lock, I wasn’t aware that I had to glue rubber inserts into the handle part, but that wasn’t the worst part. Nowhere in advertisement does it say it’s not made to work with a Harley Davidson motorcycle.
After making numerous emails to the company, they first only wanted to give me a 40% refund if I kept the lock which I had no use for, then on the last communication they refused any refund at all and refused to give me an RMA number to return it for a refund.
Only a company that is a complete disgrace and not honorable with a customer in this matter!
After a ridiculous memo from a member of this shameful company, I CALL FOR A BOYCOTT DUE TO THEIR REFUSAL TO REFUND A POOR PRODUCT!!!!!!!
June 3, 2024
Unprompted review
Reply from Winx Wheels
Dear Thomas,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience while processing a return. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
We'd like to share that our product information with the dimensions is found on our product page and not on the ads. The product also has instructions included that show it needs to be glued before use. Lastly, our return policy is available on the website for our customer's reference explaining the return shipping information. We also honor our return policy and you can return the product and we refund your payment. We previously provided you with the return information and mentioned that we would refund your order once you proceed with the return.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Kind regards,
Manny
Operations Manager
Winx Wheels
Horrible customer service—“Manny “…
Horrible customer service—“Manny “ sends out same response to every complaint. Order received June 3; as of June 11 product had not shipped even though I was provided bogus USPS tracking number. On June 18, the post office still says the only info they have is that a shipping label was printed! Stay away! I have referred this to State if California Attorney General.
I bought higher quality armored riding pants from large well known on line store for same price and was wearing them on a ride through Oregon 3 days after ordering!
June 18, 2024
Unprompted review
Reply from Winx Wheels
Dear Bill,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently while waiting for your order to be received. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
DO NOT PURCHASE
DO NOT PURCHASE
The quality of the pant was substandard and I would not feel comfortable using them. I do not believe they would protect you in an accident. The hip padding is cheap rubber padding and the knee protectors are plastic.
The brown leather gloves and NOT mbrown leather gloves and the quality is no where near the investment. Again I would not feel comfortable wearing these in an accident and they are nothing close to the picture advertised.
The lock is cheap cast alloy and loose fitting and is not worth half the money I paid in my opinion.
DO NOT PURCHASE from this store. Their advertising is very misleading and the product not as described
June 18, 2024
Unprompted review
Reply from Winx Wheels
Hi Matthew,
This is Many, and I serve as the Operations Manager at Winx Wheels. I wanted to personally reach out to express my apologies for the recent negative experience you encountered with our products and services. Having thoroughly reviewed your case, I truly understand the frustration this situation has caused.
To address this matter promptly, I have assigned a dedicated representative to assist you closely and ensure we find a satisfactory resolution for your concern. They will be reaching out to you shortly to discuss the issue further and answer any additional questions you may have.
Once again, I apologize for any inconvenience this situation has caused, and I appreciate your patience as we work together towards resolving this matter.
Best regards,
Many
Operations Manager
Winx Wheels
I bought a Winx brake lock
I bought a Winx brake lock. I use it on every long bike trip. It’s gives good confidence when leaving a bike parked especially overnight. The lock is easy to use and I particularly like the easy press to lock feature. Highly recommended.
June 17, 2024
Unprompted review
Reply from Winx Wheels
Thanks for sharing your feedback about the Winx Turbo Lock, David!
We value not only your safety, but also your Motorcycle's security as well! We're glad that you're satisfied with your purchase and that you feel confident with our product. Your recommendation means a lot to us.
Safe Rides, and don't hesitate to reach out if you need anything else!
Sincerely,
WINX WHEELS
Recently bought the Winx Xtreme…
Recently bought the Winx Xtreme Motorcycle Tail Bag. It is the best accessory I've bought for my bike. Very easy to attach and remove and has a lot of storage room. Plus it looks good on the bike too.
May 1, 2024
Unprompted review
Reply from Winx Wheels
Thank you, Tom!
We're glad that you were able to try our Winx Motorcycle Tail Bag 🙌
We appreciate your feedback and hopefully we can serve you again for the other products!
Safe Rides
WINX WHEELS
Not comfortable at all!!
Ordered first pair and got one size too large...very uncomfortable. Reordered a size smaller hoping to get more comfort but very unhappy with those also...like sitting on concrete!!!
Did get a partial refund on second pair...still didn't get a refund for the first pair. The refund policy is very deceiving...not a true 100% refund...customer service is not very helpful with resolving issues.
June 4, 2024
Unprompted review
Reply from Winx Wheels
Hi Orbie,
We appreciate you updating your review. I understand that you weren't satisfied with your order, and we do respect thoughts on this.
Upon checking our records, our customer support has fully refunded your order for the 2nd pair without requiring any return. As for your 1st purchase, a consideration was made as we value your business with us.
We also want to clarify that both of the orders doesn't not meet our policy's terms and conditions but we have initiated a refund as our customer's satisfaction is very important to us.
Thank you,
Winx Wheels
Adapt Ultra Shorts, just as advertised.
I got mine Saturday. Rode 552 miles this weekend in South Texas. No numb butt, kept me cool. Everything they promised. Ordering more, will never ride without them again.
June 9, 2024
Unprompted review
Reply from Winx Wheels
That's very cool! Thanks for sharing your feedback, Ronald. We can't wait to serve you again 😎
Safe Rides 🏍️
Winx wheels
Man Nappy
Well, I am 55yrs old in 3 days and I have recently started riding motorcycles. After doing a 5hr personal lesson with the instructor my bum and back was killing me. I looked into padded pants and found these. I thought I would give them a go but was skeptical.
They arrived in the mail and seem well made. I put them on and they feel like I’m wearing a nappy! My wife laughed and from that moment on they were my man nappy.
My next 5hr private lesson day arrived and on goes the man nappy. At first I didn’t feel any difference but as the day progressed I wasn’t feeling the same discomfort I had on my last ride. By the end of the day my bum and back weren’t in pieces and I was glad I had purchased the pants.
I don’t know if it’s just me but I will be wearing my man nappy from now on whenever I jump on my bike to go for a ride. Only trouble is I only bought one pair so will now have to look to buy another.
Great product Winx and my bum and back love you.
Cheers, Nick
June 5, 2024
Unprompted review
Reply from Winx Wheels
Hi Nick,
Thank you for sharing your experience with us! We're thrilled that the Adapt Shorts have made such a positive difference in your riding comfort. It's always fantastic to know that our products are helping riders like yourself enjoy their time on the road even more.
We understand the initial skepticism, but we're glad you gave us a chance and found our product effective. Your feedback means a lot to us!
As for needing another pair, we're here for you whenever you're ready to stock up. Ride safe and enjoy the journey!
Best regards,
WinxWheels Team
Got a pair of winx motorcycle pants and…
Got a pair of winx motorcycle pants and padded underware for Christmas. Canadian … have wore the pants s few times. Comfortable on or off the bike. Easily remove the knee pads for walking around. Will buy few more pair. Havent tried em in a crash, and hope not too! But the piece of mind is there. Havent opportunity to try the shorts on a long ride yet.
June 4, 2024
Unprompted review
Reply from Winx Wheels
Hey John!
That's awesome that you have worn and tried our products since Christmas! It’s great that you’re planning to buy more pairs. We're glad the MotoPants are comfortable and easy to use. We aim to provide you with practical and high-quality products.
Ride safe and we're cheering for your next rides!
Best regards,
WinxWheels Team
Awesome Quality product
I was very surprised that after trying these out over the weekend after putting on a few hundred miles going to some motorcycle races, I was very comfortable riding. They worked great and I highly recommend them.
June 2, 2024
Unprompted review
Reply from Winx Wheels
Hello Darrin,
Thank you for sharing a feedback! We're glad that you're satisfied with the product you ordered. Your recommendations means a lot to us!
We're looking forward to serving you again.
Safe Rides!
WINX WHEELS
Quality products, fantastic service
So I'm very late posting this review due to personal issues, but it just goes to show how great their great customer service sticks in your mind! I bought the Winx Turbo motorcycle lock and it was the best investment I've made. Even with the added foam, the lock fits, and the customer service was absolutely fantastic! 5 stars isn't enough! Would definitely recommend this product and company to anyone 👌
January 5, 2024
Unprompted review
Reply from Winx Wheels
Hello Steph,
It's amazing to learn that you're satisfied with our products and service. Keeping our customers happy and providing quality products is our priority.
Thank you for the 5-star rating and we're cheering for your next fantastic rides! Your support is appreciated!
Ride safe and feel free to reach out if you need help!
Best regards,
WinxWheels Team
High quality and perfect fit
This is the first time I have ordered from Winx. My pairs of motorcycle protective pants arrived earlier than expected. What amazes me is how comfortable they are. Stretchable and soft, the padding is in the important places, and they fit me in both waist size and length. Pads do not move while I'm moving or riding. I also like all the pockets that close with snaps. Very useful for credit cards, phone, and other items I can reach easily while on the bike. I'm glad I bought two, as they are such a game changer compared to the pants I already have used for years.
May 29, 2024
Unprompted review
Reply from Winx Wheels
Hi Joseph,
Thank you so much for your feedback! We're thrilled that your first experience with us has been a positive one. It's great to know that the MotoPants exceeded your expectations in terms of comfort and fit. We're glad that the design of our MotoPants makes your rides more enjoyable. We appreciate your support and are happy you found the MotoPants to be a game-changer.
Enjoy your rides, and we look forward to serving you again in the future!
Best regards,
WinxWheels Team
Ordered a pair of “motorcycle shorts” a…
Ordered a pair of “motorcycle shorts” a little dubious as they look suspiciously like cycling shorts. So they arrived via Royal Mail in good time and sure enough cheap Chinese made cycling shorts. So you have to contact them to explain why you want to return them and then get offered discounts to keep them. If you want to return them you are given a Las Vegas USA address! Cost tracked and insured around £20 for £43 of goods.
In short don’t bother these are not motorcycle specific and a waste of time and money for a not very good product.
May 29, 2024
Unprompted review
Reply from Winx Wheels
Dear Paul,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and Services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
Best
Got the shorts with all the hope in the world that they would work and I wasn’t let down. They are perfect so I got the trousers to go with them and they are also perfect 👌
September 11, 2023
Unprompted review
Reply from Winx Wheels
Thank you so much for your feedback, Neil! We are thrilled to learn that both the Adapt Ultra Shorts and RideReady Moto Pants met your expectations and worked perfectly for you.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering high-quality products.
We look forward to serving you again in the future!
Safe Rides!
Winx Wheels
Purchased the motorcycle pants
Purchased the motorcycle pants. First size did not fit so I returned them for a larger size. They were quick to respond to help me out and the new ones arrived in just three days. They are great to work with!
As far as the pant definitely follow their instructions on measurements. Love the fit and feel, looking forward to using them on my next ride. Only downside is they need to provide longer inseams! 34 or 36 inch would be great!
May 25, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for taking the time to leave such a positive review, David! We're so glad to learn that you're happy with the service you received and that the motorcycle pants are fitting well after the exchange. Your feedback about longer inseams is duly noted, and we'll definitely take it into consideration for future improvements.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Happy riding!
Winx Wheels
Gel pad shorts
Purchased the gel padded shorts and was very happy with them, quality was good and they definitely made a difference. Postage was quick and customer service was excellent, with definitely buy from winx again.
May 10, 2024
Unprompted review
Reply from Winx Wheels
Hi Andrew,
Thank you for sharing your positive experience with us! Providing you with the best experience and products is what we aim for! We're glad you're satisfied and you'll continue to support us.
Happy and safe riding!
Feel free to reach out if you have questions.
Best regards,
WinxWheels Team
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