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Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... See more
Company replied
Just had a 6000k 13 day ride, purchased the denim look pants, wore them everyday, were mint, even wore them to the pub in the evenings. Do yourself a favour, if you are wanting comfortable gear essen... See more
Company replied
Company details
Written by the company
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
Contact info
Australia
- winxwheels.com
3.7
Average
847 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I selected a pair of the armoured…
I selected a pair of the armoured motorcycle jeans. I have had them for several weeks now, and I am very pleased with the quality and comfort of the product, much nicer to wear around town than full leathers, but still offering some added protection over normal jeans. They look stylish too, a little bulkier than standard denim jeans, but certainly not enough that it looks like you're wearing bike gear. Good sized pockets for stashing your wallet, phone or other items.
I love that I can be comfortable and protected while wearing these jeans from Winx Wheels, I would recommend them to other riders looking for comfortable, everyday riding gear.
May 25, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for your feedback, Brad! We're so glad to learn that you're enjoying your WINX RideReady Motorcycle Pants. We're so happy to know that they offer both quality protection and comfort for your everyday rides. Your recommendation means a lot to us, and we're grateful for your support.
Ride safe and stylish!
Best regards,
Winx Wheels
Helpful customer service
Professional, courteous & respectful customer support. Thank you for your attention into my shipping / delivery concerns. I'm looking forward to the arrival of my purchase.
May 23, 2024
Unprompted review
Reply from Winx Wheels
Dear Rob,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had while waiting for your order. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
Customer Service
There was a minor confusion with factory labeling and I was sent the wrong size. However, the customer service team took complete and courteous care of the situation. Once I try the right size, I'll leave another review.
May 22, 2024
Unprompted review
Reply from Winx Wheels
Hi Rob,
Thank you for sharing your feedback with us. We're glad to hear that our customer service team was able to assist you promptly and courteously.
We do apologize for the confusion with the factory labeling and the inconvenience it may have caused.
Your satisfaction is our priority, and we appreciate your understanding. Please don't hesitate to reach out if you need any further assistance.
We look forward to your next review once you've tried the correct size.
Sincerely,
Winx Wheels
Really glad I went for these pants
Really glad I went for these pants when they were on sale. They are so comfortable! It's really easy to get the armor pads in and out which I appreciate so much. I paid a good bit more for another pair a riding pants that were somewhat similar in design but were just so bad in many ways. Haven't taken a spill in them yet and hope not to but they seem like they are well made.
May 10, 2024
Unprompted review
Reply from Winx Wheels
Thank you for your fantastic feedback, Josh!
We're so glad to hear that you're enjoying your pants and finding them comfortable.We take pride in offering high-quality products, and we're glad to hear that they meet your expectations.
Here's to many comfortable rides ahead! If you ever need anything else, feel free to reach out.
Safe Rides!
Winx Wheels
Unbelievable Safety and Comfort
For those who Follow Mr. Chatsworth, you know that I enjoy riding my motorcycle above most other earthly pleasures. However, riding in full gear on long trips is hot, and uncomfortable. Riding in jeans on short trips is both uncomfortable and unsafe. These amazing pants bridge that gap perfectly. They fit well. The stretch on the fabric makes my ride a joy. And, the removable pads provide safety when riding. And, when removed, they fit any social setting. Love this product. Will be purchasing more. Two pairs just are not enough.
May 19, 2024
Unprompted review
Reply from Winx Wheels
Thank you for your enthusiastic feedback, Mr Chatsworth!
We're delighted to learn that our pants have become an essential part of your riding experience, providing both comfort and safety. We're glad to know that they bridge the gap between full gear and casual wear seamlessly.
We're thrilled to have earned your loyalty and look forward to serving you with more great products in the future.
Ride on, and if you ever need anything else, we're here for you!
Sincerely,
Winx Wheels
I ordered a pair of MC Riding Pants, the order was never fulfilled even though a fake usps notice was sent.
I ordered a pair of MC Riding Pants. I did call to complain that their web site would not allow splitting one pair as denim (Blue) and one as Black, I received a notice for tracking, which does not link to a USPS package flow because the package is not yet in USPS hands. The charge was 187.98 on May 13 and as of today while they immediately charged me, a week has gone by with no action. Complaints have been replied to by auto-responses. Regardless of how good the advertisements are, the pants are worthless if they never ship them, meanwhile you are loaning them money-or they are picking your pocket. WINXWHEELS is being reported for Fraud to consumer and law enforcement and for fraudulent advertising on You Tube and Meta.
May 18, 2024
Unprompted review
Reply from Winx Wheels
Hello Rick,
My name is Many, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Many
Operations Manager
Winx Wheels
MORE THEN MOTORCYCLE PANTS!
I bought these pants for riding my motorcycle.
Then I thought about it. Why not try these for work.
I work in the construction field. Job sites as you know can be dangerous. I was carrying things down the stairs . Well I thought that I was at the bottom. I fell forward the last two steps. Landing and sliding on my knees. The armour knee pads within the pants softened the blow. Plus a slid forward. The pants did not ripe. ( The steps and floor are concrete , not wood by the way ). Definitely going to buy another pair now. Well worth it.
May 9, 2024
Unprompted review
Reply from Winx Wheels
Hi there,
Thank you for sharing your experience! We're thrilled to learn that our MotoPants provided you with protection and comfort even in a work environment. It's great to know that the built-in armor knee pads helped soften the impact and held up well.
Your safety is important to us, and we're delighted that our MotoPants were able to offer you the protection you needed in a potentially dangerous situation. We appreciate your feedback and are glad that you're considering purchasing another pair.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction with WinxWheels products.
Thank you for choosing WinxWheels, and stay safe out there!
Best regards,
WinxWheels Team
I ordered motorcycle pants
I ordered motorcycle pants, and they did not arrive. The said I filled out a wrong address. That’s not the case. They sent the order to an old address that I had on file, instead of my new address. They also had the wrong phone number and the wrong postal code, one I have never had. Shop, which Winx uses, were unable to verify where the pants were actually shipped, as the postal code made no sense. A code I would never have used.
It’s obvious the address was pre-filled. Instead of accepting that the error was due to Winx’s system, they said they would discount my next order. Meanwhile I was billed $139.00 CDN with nothing to show for it. I will never buy another product from Winx Wheels and the 3000 people who read my blog each month will know the facts.
April 8, 2024
Unprompted review
Reply from Winx Wheels
Dear Ken,
My name is Manny and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheel
Pleased
Had a minor defect (stain) in the pants I ordered but Winx Wheels made it right by offering me the option of return or partial refund. I took the refund option and it was processed promptly as promised. I do actually like the riding pants, they are comfortable, fit nicely and I would consider ordering from them again.
April 29, 2024
Unprompted review
Reply from Winx Wheels
Hi Rick,
My name is Many, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience you had with our company recently. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Many
Operations Manager
Winx Wheel
Rideready Moto Pants are the best.
Rideready Moto Pants are the best.
Dear Brendon,
I hope you are doing well. I just wanted to take a moment to share some positive feedback with you. Around two months ago, I purchased 1 pair of Black RideReady Moto Pants, and I must say, I am thoroughly impressed. The fit is fantastic, making them the most comfortable pants I have ever worn. Not only are they great off the bike, but they are even more comfortable while riding.
Due to the excellent fit and quality, I have recently invested in 2 more pairs in black, 1 in denim, and 1 in green. The customer service provided was exceptional, and I was pleased with the timely delivery of my orders.
Thank you for your attention to detail and for offering such high-quality products. It has truly enhanced my experience both on and off the bike.
Best regards,
Dennis "DOC" Hannan
May 8, 2024
Unprompted review
Reply from Winx Wheels
Hey, Dennis!
Thank you so much for taking the time to share your positive feedback with us! It truly means a lot to hear about your fantastic experience with our Black RideReady Moto Pants.
Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We greatly appreciate your continued support and for choosing our products for your motorcycle adventures.
Once again, thank you for your kind words and for being a valued customer. Wishing you many more comfortable and enjoyable rides ahead!
Winx Wheels
I bought 3 pair of the riding shorts
I bought 3 pair of the riding shorts, unbelievable how comfortable they are. It really helps with the pressure points on my rear end. I would definitely recommend these riding shorts. I’ll probably buy a couple more pairs. Looking at some long rides in the coming years!
April 19, 2024
Unprompted review
Reply from Winx Wheels
Hi Dan,
Thank you for your feedback and that is fantastic to know! We're thrilled that the Adapt shorts have provided comfort and relief during your rides. Thank you for recommending our products to others.
We're delighted you're considering purchasing more pairs for your future rides.
Thank you for choosing WinxWheels, and here's to many more comfortable and enjoyable rides ahead!
Best regards,
WinxWheels Team
I bought a pair of pants from…WinxWheels
I bought a pair of pants from WinxWheels and they didn’t fit. I sent them back and have been told I will receive a refund soon.
This was all relatively painless. The only thing I wasn’t completely happy about was having to pay the return shipping. This was stated on the website, so it wasn’t a surprise, but it was fairly expensive to send the pants back.
April 14, 2024
Unprompted review
Reply from Winx Wheels
Hi Deb,
We're glad to learn that you experienced a smooth return process, and we apologize for any inconvenience caused by the return shipping costs. While we do our best to provide clear information on our website, including our return policy, we understand that return shipping costs can vary.
Your feedback is valuable to us, and we will take it into consideration as we continuously evaluate and improve our policies and processes to better serve our customers.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help, and we appreciate your understanding.
Thank you for choosing WinxWheels, and we hope to have the opportunity to serve you better in the future.
Kind regards,
WinxWheels Team
Why I buy from Winx Wheels.
I have made three purchases from Winx Wheels so far, and I'm very pleased with not only the products, but with their customer focus. I have been let down on other websites which made me very cautious about buying online. However, after consecutive purchases with Winx Wheels, and the way they have responded to my questions within 24 hours, I have developed a trust in purchasing through them. The products are great, and it is the customer service which I appreciate the most.
Steve Young.
New Zealand.
April 29, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for taking the time to share your experience with us, Steve!
Building trust with our customers is a top priority for us, and it's wonderful to know that we've succeeded in earning your trust through our responsiveness and the quality of our products.
We truly appreciate your continued support and look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Safe Rides!
Winx Wheels
It turned out great!
I was worried that the high intensity advertising that I received from WINX was just a means to make quick sales and that customer service would not measure up to the same level. I was wrong! These guys are doing a great job of moving quality merchandise even with the supply chain problems that many are facing.
They went the extra mile and sent me a new pair of gloves without making me return the defective pair. Nice touch!!
April 30, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for taking the time to share your feedback with us, Christopher!
We take pride in providing not only high-quality merchandise but also exceptional customer service. We're committed to going the extra mile to ensure our customers are satisfied.
Thank you for appreciating our efforts in swiftly resolving the issue with your gloves. Providing a seamless and hassle-free experience for our customers is always our priority.
Safe Rides!
Winx Wheels
Purchased lock and alarm
Purchased lock and alarm, fast, easy, ordering
Received order within 10 days, packaged safely and delivered in a timely manner. Will recommend to friends and family.
April 30, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for your positive feedback, Edward! We're so glad to know that your experience with us was fast, easy, and satisfactory. It's great to know that you received your order promptly and that it was packaged safely.
We truly appreciate your recommendation to friends and family. Word-of-mouth referrals mean a lot to us, and we're honored to have earned your trust.
If you ever need anything else or have any questions, please feel free to reach out. We're always here to help.
Safe Rides!
Winx Wheels
Pain free riding!!
They arrived pretty quickly and and have basically eliminated having a sore butt when I ride. I have been out on 2 pain free day rides since I got them. Very happy!
April 20, 2024
Unprompted review
Reply from Winx Wheels
Hi Derek
Thank you for your fantastic feedback! We're thrilled that the Adapt shorts have made such a positive difference in your riding experience and helped you enjoy pain-free day rides.
Thank you for choosing Winx Wheels and we look forward to serving you again in the future!
Best regards,
WinxWheels Team
Great product Patient is key.
Great product, fits well and is comfortable. However, shipping can be slow as with anything you buy on line. The key for me was they communicate well and always responded back to me about what was happening. As with anything, communication is key. Thanks Janell, best of luck.
April 25, 2024
Unprompted review
Reply from Winx Wheels
Hello there, Howard!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your purchase and that our communication made a positive impact. We'll surely pay attention with our shipping times and make such improvements.
Your feedback means the world to us. Should you need anything else, you can send us a message anytime.
Safe Rides!
Winx Wheels
Very comfortable riding pants. Love them!
I believe they come from US?, but they arrived very quickly to Sydney. Very comfortable material, and stretchy exactly as advertised. The price is really good when you compare them to other riding pants. You can hardly feel the protection inserts while riding, which is great. Sometimes they feel very bulky on other gear. Great pants and I'm definitely getting a second pair.
April 22, 2024
Unprompted review
Reply from Winx Wheels
Thank you for your awesome feedback, Jools!
We're thrilled to hear that our riding pants exceeded your expectations. Yes, we're from the US, and we strive to deliver comfort, quality, and value to riders worldwide. Looking forward to outfitting you with your second pair soon!
Safe Rides!
Winx Wheels
I recently purchased the Winx handlebar lock
I recently purchased the Winx handle bar lock and am so happy that I did. It gives me an excellent sense of added security for my bike. Not to mention it is really well made and does exactly as advertised. I will do more shopping for Winx products.
April 12, 2024
Unprompted review
Reply from Winx Wheels
Hi Duhnna,
Thank you for sharing your positive experience with the Winx Turbo Lock! We're thrilled that it has provided you with an excellent sense of security for your bike and that you're satisfied with its quality and performance.
Your support is appreciated and we're grateful for the opportunity to serve you. Thank you for choosing Winx, and we look forward to serving you again in the future!
Kind regards,
WinxWheels Team
The customer service at Winx is awsome…
The customer service at Winx is awesome. I ordered a pair of pants that were to big. They fixed my problem within 24 hrs. I have bought a few items here and am totally satisfied. Thank you so much.
April 15, 2024
Unprompted review
Reply from Winx Wheels
Thank you for your kind words, Darcy!
We're so happy to hear that you had such a positive experience with our customer service team. Ensuring your satisfaction is our top priority, and we're glad we could swiftly resolve the issue with your RideReady Moto Pants. We appreciate your continued support and look forward to serving you again in the future.
Safe Rides,
Winx Wheels
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