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Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... See more
Company replied
Just had a 6000k 13 day ride, purchased the denim look pants, wore them everyday, were mint, even wore them to the pub in the evenings. Do yourself a favour, if you are wanting comfortable gear essen... See more
Company replied
Company details
Written by the company
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
Contact info
Australia
- winxwheels.com
3.7
Average
847 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought the bike pants and some hand…
I bought the bike pants and some hand brake locks.
The locks are fine and work well.
I never like buying clothes online and the pants are an ‘ok’ fit. Waist is too big and leg is too short by an inch. I probably won’t buy them again. Many (Manny) apparently replied to my enquiry but I haven’t found it.
March 18, 2024
Unprompted review
Reply from Winx Wheels
Hi Brett,
Thank you for sharing your feedback with us. We're glad that the Turbo Lock locks are working well for you.
However, we're sorry that the MotoPants didn't meet your expectations in terms of fit. We understand that buying clothes online can be challenging, and we apologize for any inconvenience caused. Your feedback is important to us, and we will take it into consideration as we continue to improve our products and services.
Regarding the response to your inquiry, we will ensure that our team will check on it promptly and do our best to address any outstanding concerns or questions you may have.
Best regards,
WinxWheels Team
Moto-pants
Moto-pants. 3 months and 4500 miles.
These are extremely comfortable for hours in the saddle. Waist allows for movement without bunching or binding between rider and seat. Thigh panels flex and feel great. Legs stay on the boot and do not ride up even when on the highway pegs. After 4500 miles of northeast winter riding with salt and sand on top of machine washing after every couple of rides these jeans are holding up well.
First down. The waist button is just a poor design. The back will work it's way out of the button hole after many uses. A 25 cent rubber fender washer took care of that problem.
Second down. Winxwheels appears to have a supply and/or shipping issue as well as marginal tracking. Customer service was quick to address this issue but as of right now my second order is about a month old and not shipped. I will have three pairs by the time spring touring is here.
I would have given them a 5 star if I did not have to search for that darn button on a gas station bathroom floor.
April 2, 2024
Unprompted review
Reply from Winx Wheels
Hello Mike,
Thank you for sharing your detailed feedback on our MotoPants. We're thrilled that you find them extremely comfortable for long rides and that they have held up well during your extensive 4500-mile journey through the northeast winter conditions.
On the other hand, we sincerely apologize for the button and the supply/shipping issues. We're glad you found a simple solution.
Your feedback is invaluable to us, and we're actively working to improve our supply and shipping processes to ensure a smoother experience for our customers.
Thank you for your support and for choosing WinxWheels for your riding needs. We look forward to serving you again in the future, and we hope your spring touring is fantastic!
Best regards,
WinxWheels Team
I purchased a couple pair of riding…
I purchased a couple pair of riding pants and after several weeks i got nothing. I called the 800 number and they were very helpful and found my order got lost somehow. They were right on it and got them to me in reasonable time and kept me updated as the process went on. The pants by the way seem to be made well and very comfortable.
April 2, 2024
Unprompted review
Reply from Winx Wheels
Hello Gilbert,
We appreciate your understanding and support. Some unexpected issues may arise but we are committed to resolving them in the best way possible so that our customers feel valued.
Thank you for your trust and we're thrilled that you like our products.
Best regards,
WinxWheels Team
Shorts and pants.
Last year I bought a pair of the Winx shorts, and I was doubtful after looking at them, but after a day long ride, I found they really were comfortable and my butt didn’t get sore. I ordered the pants a couple of weeks ago and after trying them on today I think they look and fit great, again, very comfortable! No complaints here! Now if it would quit snowing….
April 1, 2024
Unprompted review
Reply from Winx Wheels
Hello Larry,
Thank you for sharing your positive experience with our products. It's amazing that it made a difference in your rides and provided comfort. We aim to provide satisfaction throughout your WinxWheels experience.
Have a safe and comfortable ride! We appreciate your support.
Best regards,
WinxWheels Team
Risk Free Warrantee, We'll see.
I contacted Winx Wheels regarding a defective product, and they requested pictures which I provided. I then received the following: "Upon checking this with our team, unfortunately, this is not covered by our damaged warranty due to the product being damaged outside the 5 days reporting period warranty." At this point I advised them it would exercise my " Risk Free Warrantee" and requested a RA (return authorization). The stitching came loose after one use, a five hour ride. I would give them a One star for customer service, but since the shorts were comfortable, I gave them two. It's really sad to see they are reluctant to stand behind a product that was used one time.
March 19, 2024
Unprompted review
Reply from Winx Wheels
Dear Nick,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
Happy so far
Communication was good and I was told I would receive my postage refunded and a 20% discount given for the delayed shipping. Hoping this happens.
April 2, 2024
Unprompted review
Reply from Winx Wheels
We really appreciate your feedback!
We are committed to providing customer satisfaction, and we'll make sure to deliver you order as soon as possible.
Kind regards,
Winx Wheels
Motorcycle lock replacement provided
Bought a motorcycle lock used twice in the in a few months then a 3rd time and it would not lock, I reached out to Winx and after a few emails back & forth they provided a replacement. Excellent service Thank You.
March 28, 2024
Unprompted review
Reply from Winx Wheels
Hi David,
My name is Many, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience you had with our company recently. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Many
Operations Manager
Winx Wheels
Bought a pair of riding pants
Bought a pair of riding pants, really didn't know what to expect. Got them, tried them on and fell in love with these pants. Comfortable, size was correct, the extra pads were great too. Easy to put in and remove the protective pads. Got LOTS of compliments on the pants, and was asked where I got them, of course I said WINX! I will definitely be ordering another pair and also checking out your other products. I ordered a pair of the gell briefs and they to we're AWESOME. I will definitely remain a loyal customer.
March 28, 2024
Unprompted review
Reply from Winx Wheels
Hello Sheldon,
Thank you so much for your fantastic feedback! We're thrilled that you love our products.
It's wonderful to know that the pants exceeded your expectations in terms of comfort, size, and functionality and that you received lots of compliments while wearing them.
We appreciate your loyalty and are delighted that you plan to order another pair of pants and explore our other products. We're committed to providing you with quality products and excellent service every time.
Thank you for being a loyal customer, and we look forward to serving you again in the future!
Best regards,
WinxWheels Team
Happy
I’m a second time customer and that means I was pleased with my first time purchase. I usually buy from Revzilla which has been great, I seen your website and thought I would give you guys a try, I’m glad I did!!
Thanks Tony
March 20, 2024
Unprompted review
Reply from Winx Wheels
Hello Tony,
Thank you for your continued support! We're happy to have you as a returning customer.
We're honored that you decided to give our website a try, and we're delighted that you're glad you did. Our priority is your satisfaction, and we're committed to providing quality products and excellent service.
Please don't hesitate to reach out if you need anything else or have any questions. We're here to ensure your continued satisfaction with Winx Wheels.
Best regards,
WinxWheels Team
Quality of the products received are…
Quality of the products received are amazing. I got the turbo handlebar lock, the gel shorts and a pair of their leather gloves.
Can’t say anything bad about these products.
April 1, 2024
Unprompted review
Reply from Winx Wheels
Hi Curtis,
Thank you for your wonderful feedback! We're pleased that you're satisfied with the quality of our products and it met your expectations. We take pride in offering high-quality products that enhance your riding experience and provide reliable protection.
Thank you for choosing Winx Wheels, and happy riding!
Best regards,
WinxWheels Team
I have ordered pants and gloves 25 days…
I have ordered pants and gloves 25 days ago, neither item have arrived yet. All I'm getting from email correspondence is a thanks for my patients and the order are on its way. I have asked that someone from Winx Wheels call me. As of today, still no call from Winx Wheels. I sure hope I haven't been scammed. If I ever do receive the pants and gloves, I sure hope they are worth the wait. I also hope that I am able to give a good review. As of now not much confidence in this company.
April 1, 2024
Unprompted review
Reply from Winx Wheels
Dea Walter,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
We've checked and your order has been delivered. In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
Gel shorts
I recently bought a couple of pairs of gel shorts from winx wheels.
I truly was not expecting much from the product but being desperate to protect my butt, I tried them out on my next ride.
I usually got really sore after about 5hrs but over the 10hr test ride I had zero discomfort!
I have zero hesitation in recommending this product or winx wheels.
March 17, 2024
Unprompted review
Reply from Winx Wheels
Hi Gavin,
Thank you so much for sharing your experience with the Adapt Ultra Shorts! We're thrilled that our product exceeded your expectations and provided such significant relief during your 10-hour ride.
Your recommendation means the world to us, and we greatly appreciate your support.
We're here to help, and we look forward to serving you again in the future. Thank you for choosing Winx Wheels!
Best regards,
WinxWheels Team
Amazing WINX Pants
I reluctantly ordered a pair due to the price. I've been riding for 50 years and this is the dearest pair of jeans I've ever owned or bought. When I put them on I was very impressed. Very very comfortable and really good looking practical safety clothing. The 4 safety pads are easy to install and remove when you want to wear these as normal dress jeans. The flexible material allows the jeans to fit snugly to your contour. Many many pockets which are very practical and well positioned. The best purchase I have ever made for motorbike clothing.
March 1, 2024
Unprompted review
Reply from Winx Wheels
We're super glad to hear that you're impressed with our Winx RideReady Moto Pants! Your satisfaction means everything to us, and we're thrilled to know that they exceed your expectations in comfort, style, and practicality. We appreciate your support and trust in our products.
Ride safely and stylishly!
Winx Wheels
Excellent customer experience
It is coincidental that this review request was sent to me. When I purchased the Winx padded riding shorts I also purchased the same thing from Moto Skeevez, so I could compare the two brands. The Winx shorts arrived with no problems (ie right size and in a few days by mail). The MS brand was a different story. I received a small women’s size instead of the large men’s that I ordered. I contacted MS and after having to prove the error the owner of MS told me the error was made by their fulfillment center in a condescending manner. Somehow it was my fault. It took 6 weeks from time of order to get the correct MS shorts. MS’s way of handling this made it easy for me to continue purchasing my motorcycle gear from Winx.
July 15, 2023
Unprompted review
Reply from Winx Wheels
Hi Peter,
Thank you for taking the time to share your experience with us. Customer satisfaction is of utmost importance to us, and we're sorry to hear that their handling of the situation was unsatisfactory.
We're pleased that your experience with us was positive and that our product met your expectations in terms of its size, delivery, and quality. We appreciate your feedback and are glad that we could provide you with a hassle-free experience.
Thank you for choosing us, and we look forward to serving you again in the future!
Ride safe and comfortable!
Best regards,
WinxWheels Team
Ladies!! No more NUMB BUM
I am purchasing my second pair of Women’s Ultra Shorts. When buying my first pair I had my doubts that they would make any difference at all. To my pleasant surprise I was able to ride my motorcycle for 4 hrs without complaining about “NUMB BUM”
My best before the shorts was normally about 1 1/2 hrs. They are also moisture wicking - great on hot summer days! I am purchasing a 2nd pair for an extra long trip while one is being laundered. I am riding in comfort as the rest of the group is complaining and needing to stop. Thank you Winx
March 29, 2024
Unprompted review
Reply from Winx Wheels
Hi Eleanor,
Thank you for sharing your positive experience with our Women’s Ultra Shorts! We're thrilled that they have made such a positive difference in your comfort during long motorcycle rides.
It's wonderful to know that the shorts have helped alleviate the discomfort and allowed you to enjoy extended rides without any complaints during the hot summer days.
We appreciate your loyalty and decision to purchase a second pair for your upcoming trip.
Thank you for choosing WinxWheels and for trusting us to provide you with quality products that enhance your riding experience.
Safe travels, and we look forward to serving you again in the future!
Best regards,
WinxWheels Team
I ordered my riding pants from here…
I ordered my riding pants from here they were awesome just ordered my tail bag can’t wait to get it
March 28, 2024
Unprompted review
Reply from Winx Wheels
Thanks for taking some time to share your feedback, Shane!
We can't wait to serve you again 🤩
Safe Rides!
Ordered over a month ago-finally here
Ordered over a month ago. Still no product. I have emailed several times and all I get is “sorry for the inconvenience and we will ship your order soon.” USPS sucks.. don’t use them if you can’t resolve your shipping issues and satisfy your customers. - edit: winx wheels reached out to me and resolved the issue to my satisfaction. I requested a re ship because I truly wanted the product and am looking forward to trying it. If it was not for the shipping issue, the negative review would have likely never occurred. The new order is on its way and I will update this review to reflect the actual product once I get it.
-update 3 Finally recieved the pants and gloves I ordered over a month ago. The packaging was opened,looks like with a razor knife, but all the contents were there. Again, stop using usps as they are really awful… however the gloves and pants fit perfect and are of seemingly good quality. So all in all the only real issue has been delivery related. Minus one star for that. Winx customer service delivered on their promise and thanks for that.
February 24, 2024
Unprompted review
Reply from Winx Wheels
Thank you for giving us the opportunity to make things right, Chris.
Regarding your feedback about the carrier, this will be acknowledged.
Safe Rides!
Winx Wheels
I brought one pair of jeans
I brought one pair of jeans, they are well made look good an are comfortable to wear, unfortunately I ordered the wrong size, so had to buy a 2nd pair, but no loss as I'll be giving first pair to my brother as a birthday gift next month.
March 20, 2024
Unprompted review
Reply from Winx Wheels
Hi Tony,
Thank you for sharing your experience with us! We're glad that you found our MotoPants well-made, stylish, and comfortable to wear. While it's unfortunate that you initially ordered the wrong size, we're happy that you were able to find a solution by purchasing a second pair.
It's thoughtful of you to turn the first pair into a birthday gift for your brother. We're sure he'll appreciate the gesture and enjoy the quality of our MotoPants as much as you did.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We're here to help, and we appreciate your support.
Kind regards,
WinxWheels Team
No items shipped…
****updated*****
I have changed my review to 4 stars only because I still was not happy on the non communication and it seemed that once they saw my review they fulfilled the order. But they did email my right away after the review and have me 20 percent off my order for the inconvenience. I received the products a week later. I like the gloves. I tried on the pants and a slight under sized I would say for extra large so definitely order one size up. But I do like the way they felt. I personally don't know if I will ever order from them again but they did make things right so that's a definite plus. So my review has changed from 1 to 4 stars ******
I have ordered pants and gloves neither items have even shipped yet. It has been 2 weeks I am about to dispute the purchase with my credit card. I see this is an issue with other review
March 25, 2024
Unprompted review
Reply from Winx Wheels
Dear Richard,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had while waiting for your order to be received. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheel
awesome product
awesome product, I received the pants and the biker shorts, makes riding a pleasure!!
March 25, 2024
Unprompted review
Reply from Winx Wheels
Thank you, Bobby!
Safe Rides!
Winx Wheels
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