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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many people appreciate the efficient customer service and prompt response times, noting that the work is often completed quickly and to a high standard. Reviewers also frequently mention the reasonable pricing. However, some customers also noted discrepancies in quoted prices, with the final cost being higher than initially stated, which caused dissatisfaction for a few.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the reliable, trustworthy, and helpful... See more

Price

Clients share positive opinions on price, consistently finding them fair, honest, and reasonable. Many... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy. Their gas safe engineer arrived on time and carried out an annual service on our boiler. He was polite and professional, leaving no mess. The bill was exactly as quoted with no surp... See more

Rated 5 out of 5 stars

Arranged for the engineer to come out and look at a fault we had with the cold water kitchen tap and toilet. The engineer came within the time slot given and rang to let me know he was on his way.... See more

Rated 5 out of 5 stars

Very professional, friendly,clean and tidy plumbing team. Sam,Mike,Conor and JP were exceptional transforming our large bathroom into a wetroom and "bathroom.Nothing was too much trouble and they we... See more

Rated 5 out of 5 stars

Wirral Gas engineer gave a call prior to attending. He worked efficiently servicing an old boiler and left the area clean and tidy upon completion of the work. He was professional and friendly throug... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

Your local heating & plumbing specialists based in Wirral. Wirral Gas has over 30 years' experience in heating service, installation and repair. We provide you with the friendly and efficient customer service you deserve. This includes our pledge of personal accountability and the confidence that the price tag will be competitive and supported by the best local tradesmen. We cover a wide range of domestic installations and repair and all our engineers are Gas Safe registered. We understand your time is valuable so we offer appointment times to suit you. We are based in Wallasey and cover all areas of the Wirral.


Contact info

5.0

Excellent

TrustScore 5 out of 5

800 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Hard working

Hard working, respectful fitters., who answered all of my questions and gave me valuable advice.

February 5, 2026
Rated 5 out of 5 stars

Dan was a pleasant guy

Dan was a pleasant guy. He fitted a radiator in our kitchen extension. Everything done good time in a professional way. Great service all round. Would definitely recommend.

February 10, 2026
Rated 5 out of 5 stars

Very professional service

Sean did our boiler service for us. Nothing was too much trouble for him. Nice clean tidy worker - offered to take his boots off before coming in! Explained the process to me in terms I could understand. Definitely recommend.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Everyone involved with the process was helpful and reliable. Everything went to schedule and on time. Friendly approach to the whole process. I had the previous boiler fitted by Wirral Gas 17 years ago

February 2, 2026
Rated 5 out of 5 stars

A very positive experience

It was a very positive experience. Having deliberated over which gas company to go with I'm very glad I went with Wirral Gas Installations. A new boiler had become essential. After an initial free call out and survey the new boiler was installed by efficient, polite and hard working engineers who put in a 12 hour shift to get it up and working. They returned the following morning to finish minor work and to check all was working as it should. They promptly attended the following week by request to balance the radiators. Everything was left clean and tidy when the work was completed.

January 23, 2026
Rated 5 out of 5 stars

Boiler Repair

Excellent Service from the girls in Store.
Special shout to Eve who could not have been more helpful.
Punctual arrival by installer Jay who took the time to explain everything that was completed so I was always up to speed.
Professional Service throughout from a good team.

Thank You

January 9, 2026
Rated 5 out of 5 stars

Efficient and tidy

Efficient and tidy. Explained what they were doing and why. Left my kitchen clean and tidy I have no complaints They are very professional from start to finish.

January 8, 2026

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