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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many people appreciate the efficient customer service and prompt response times, noting that the work is often completed quickly and to a high standard. Reviewers also frequently mention the reasonable pricing. However, some customers also noted discrepancies in quoted prices, with the final cost being higher than initially stated, which caused dissatisfaction for a few.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the reliable, trustworthy, and helpful... See more

Price

Clients share positive opinions on price, consistently finding them fair, honest, and reasonable. Many... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy. Their gas safe engineer arrived on time and carried out an annual service on our boiler. He was polite and professional, leaving no mess. The bill was exactly as quoted with no surp... See more

Rated 5 out of 5 stars

Arranged for the engineer to come out and look at a fault we had with the cold water kitchen tap and toilet. The engineer came within the time slot given and rang to let me know he was on his way.... See more

Rated 5 out of 5 stars

Very professional, friendly,clean and tidy plumbing team. Sam,Mike,Conor and JP were exceptional transforming our large bathroom into a wetroom and "bathroom.Nothing was too much trouble and they we... See more

Rated 5 out of 5 stars

Wirral Gas engineer gave a call prior to attending. He worked efficiently servicing an old boiler and left the area clean and tidy upon completion of the work. He was professional and friendly throug... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

Your local heating & plumbing specialists based in Wirral. Wirral Gas has over 30 years' experience in heating service, installation and repair. We provide you with the friendly and efficient customer service you deserve. This includes our pledge of personal accountability and the confidence that the price tag will be competitive and supported by the best local tradesmen. We cover a wide range of domestic installations and repair and all our engineers are Gas Safe registered. We understand your time is valuable so we offer appointment times to suit you. We are based in Wallasey and cover all areas of the Wirral.


Contact info

5.0

Excellent

TrustScore 5 out of 5

800 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Wirral Gas

My bathroom needed a refresh. Wirral Gas didn’t try to persuade me it needed a complete overhaul. The tradesmen were efficient, polite and the office staff are helpful and pleasant to deal with. There were a few snags along the way but I haven’t had work done on the house when other problems occurred throughout the course of the job. The snags were sorted satisfactorily and l am pleased with finished work . My bathroom looks smart again and is working well.
Thank you.

December 8, 2025
Rated 5 out of 5 stars

Arranged for the engineer to come out…

Arranged for the engineer to come out and look at a fault we had with the cold water kitchen tap and toilet.
The engineer came within the time slot given and rang to let me know he was on his way. He was able to diagnose the problems and was able to fix them on his visit.
Excellent customer service and communication. Friendly and professional.
We always use Wirral Gas now.

December 5, 2025
Rated 5 out of 5 stars

The work carried out at 353 Leasowe Road

The service was excellent from start to completion.
The Service Engineers were so pleasant and helpful . They cleared everything away and explained the work carried out fully .
We would not hesitate in recommending Wirral Gas to friends and neighbours.
A big Thank You !

November 6, 2025
Rated 5 out of 5 stars

Great company!

Used Wirral Gas a couple of times now. They do our annual gas services and this time they installed a smart meter for us as well. The engineer was really helpful and prompt and their prices are good. We will keep using them and have booked in some other work too. Thanks 😊

November 4, 2025

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