Wiseguy Original Reviews 534

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the craftsmanship and durability of the suspenders. Many appreciate the stylish designs and comfort, with some noting they prefer them over traditional belts. The service also receives positive remarks, with people frequently mentioning the helpfulness and responsiveness of the company. However, some customers also noted issues with delivery and order fulfillment, with instances of lost shipments, delayed arrivals, or orders not being shipped at all. A few other people also felt that the quality of certain components, such as clips and fasteners, was not always up to par, with some breaking or showing wear quickly. Additionally, some reviewers found the sizing guide to be inaccurate, leading to products that were too large or small.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers frequently praise the craftsmanship,... See more

Quality

Users describe positive interactions with quality, highlighting the excellent craftsmanship, durable... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping,... See more

Order

Consumers find order experiences to be ambiguous. Some customers report smooth ordering and delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied

Rated 5 out of 5 stars

After a couple months of measuring and trying custom fit suspenders, I finally achieved my goal and got the perfect fit . Wiseguys went over and beyond to make sure I got exactly what I wanted after s... See more

Company replied


Company details

  1. Fashion Accessories Store

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

just received my new suspenders

just received my new suspenders, & I can see they are built very very well ... I will let you know how they work in another time

December 5, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Thanks Terry! Great to hear we were able to meet your expectations. We're very keen to know how 'Wise' you feel wearing your new suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great stuff

Great stuff, easy ordering, fast delivery

December 5, 2024
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Reply from Wiseguy Original

Hi Stefan, Thanks so much for your kind words! Please 'Charge' on forward looking fly in your new Charger suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great product

Great product, very good quality and good service. I surely order again!

December 8, 2024
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Reply from Wiseguy Original

Hi Annabel, We're glad to hear we didnt let you down! Please keep on enjoying your new Burgundy Myriad Suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

great service.

great service.. had question that came up about shipment and I emailed in and had it cleared up immediately.
My Grandson loved both pairs that I got him!!!!

November 28, 2024
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Reply from Wiseguy Original

Great to hear Jay! We're so glad we were able to 'never let you down!' We're sure your grandson looked amazing in his new Chargers!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Stylish, confortable and stretchy

It was a gift someone gave me 2 years ago, by wearing them everyday and in every situation the suspenders ended up in a bad state. But I was so in love with this one (the color, the feeling and the style it has).. I had no choice than buying a new one and exactly the same one. And I'm still not disappointing !

December 2, 2024
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Reply from Wiseguy Original

Hi Anne-marie, how great to hear you enjoyed your Wiseguys THAT much! Please keep on wearing your Wiseguy Essentials!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

100% recommended

Excellent quality for the products and quick delivery. 100% would recommend

December 1, 2024
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Reply from Wiseguy Original

Thanks Arnaud! We're so glad to hear we 100% met your expectations. Enjoy wearing your new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

I just think they're a great all around…

I just think they're a great all around company. I like the no plastic packaging, that they ship to the USA without hassle, and the products are excellent. I originally got my husband suspenders and on a whim got him underwear. He loves them so much, I went back for 4 more packs. High praise from the princess and the pea of underwear. Keep at it!

November 26, 2024
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Reply from Wiseguy Original

Hi Stacy, Thank you so much for your detailed review. So great to hear your husband loves our undies so much. We really appreciate the high praise from the princess and the pea!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

They provide amazing customer service

They provide amazing customer service. I had a problem with some hardware and Wiseguy went above and beyond to take care of it. I will be returning as a customer

November 19, 2024
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Reply from Wiseguy Original

Hi Marshall, we really appreciate to hear we've been able to 'never let you down'. We're also glad you're able to wear your Wiseguys again!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. The suspenders are comfortable, well-made and look great!

November 13, 2024
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Reply from Wiseguy Original

Hi Michael, glad to hear everything met your expectations! Keep on enjoying wearing those Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Best there is!!

November 8, 2024
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Reply from Wiseguy Original

Thanks Brandon! We appreciate your kind words very much!

Best regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

Great suspenders but…

Got my suspenders in and they’re phenomenal but the tracking and shipping system needs work. Took a long time to come in.

November 8, 2024
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Reply from Wiseguy Original

Hi Kristafor, Thanks for your review and feedback! We're aware shipping sometimes takes longer than we (and you) would like and are working on it. Nonetheless we appreciate you keeping us sharp!

Best regards, Rueben
Team Wiseguy Original

Rated 1 out of 5 stars

I’d be embarrassed to be seen in them

The hardware is decent, but the “leather”, which is probably “genuine leather” looks and feels like a thin piece of mediocre vinyl - like a “PVC leather.” I’m incredibly disappointed but does not look like they are returnable without a lot of effort and almost the same cost as the postage? I’m not sure if I should donate them or how to recycle them, because it is unclear what they are made of? I’m rather surprised to have received a request for a review… follow up is that customer service was very communicative and made every effort to find a solution.

November 9, 2024
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Reply from Wiseguy Original

Dear Jeffrey,

We’re very sorry to hear you’re so unhappy with the quality of the suspenders. We would very much like to see the product as I honestly don’t understand what went wrong - our leather is the highest quality USA nubuck and it sounds like you received a pair which is definitely not made according to our high precision standards! I’ll reach out directly via DM to solve this matter to your full satisfaction as our motto is ‘never let you down’.

Kind regards,

Mike Spits
Wiseguy Original co-owner

Rated 5 out of 5 stars

Fast Shipping, great quality

Shipping was quite fast. The quality of the product is great! Will recommend to buy suspenders, and will choose the store for future suspender purchases.

November 3, 2024
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Reply from Wiseguy Original

Thank you Zurabi! We really appreciate you telling us about your experience. We're quite certain you'll rock those Crazy Horse Flex Suspenders very well! Keep on enjoying wearing your Wiseguy Suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

They really "never let you down"

A company who really stands behind it's slogan .
"Never let you down" is an understatement.
They're support and communication is top.
Just as they're suspenders are top quality.

November 5, 2024
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Reply from Wiseguy Original

Hi Kevin, Thank you so much for your kind words, we really try to live by "never let you down", it means a lot to hear from you that we deliver on that promise!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Super goot everything

Super goot everything

October 28, 2024
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Reply from Wiseguy Original

Hi Sakhokia! We really appreciate your positive review! We sincerely hope you'll enjoy wearing your new Wiseguys!

Best regards, Rueben

Rated 5 out of 5 stars

My second order

Great service and quality products !

October 29, 2024
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Reply from Wiseguy Original

Hi Scott,

Thank you so much for your kind words, we're sure your you'll do an awesome (italian) job at styling your Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 2 out of 5 stars

Shipping to Canada made this gift far…

Shipping to Canada made this gift far too pricey.

October 21, 2024
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Reply from Wiseguy Original

Dear Steph,

Sorry to hear but did you have to pay duties? If yes, let us know as we’ll cover this for you!

Our motto is ‘Never let you down’ and we stand for that.

I’ll also reach out to you directly.

Kind regards, Mike Spits | Wiseguy Original co-owner

Rated 1 out of 5 stars

never received my order !

never received my order !

October 11, 2024
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Reply from Wiseguy Original

Dear Philippe,

So terribly sorry to hear you did not get delivery of your order! We shipped October 11 by FedEx express so you should have received the order within a few days. The order must have gone missing. We will reach out to FedEx but won’t make you wait and make the order again for you and ship asap by express!
Please stay in touch and I’ll also reach out to you by email.

Kind regards,

Mike Spits | Wiseguy Original co-owner

Rated 1 out of 5 stars

Still have not received my order....

Still have not received my order....
Order #9325
I'll change it to 5 stars when I do!!!!!

October 9, 2024
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Reply from Wiseguy Original

Dear Jenny,

We’re so sorry about this delivery delay - it’s out of our hands when we hand it over to the shipping service, but as you know - being a returning client - we’ll never let you down! We’ll check immediately what is going on and if there is no clarity on delivery by tomorrow we’ll ship the whole order again.

Kind regards,

Mike | Wiseguy Original co-owner

Rated 5 out of 5 stars

These aren't your grandfather's suspenders!

I wear suspenders 4 days a week, and 90% of the time they are Wise Guys Suspenders. They have a wide variety of sharp styles. I can always find a pair that go with the clothing of the day.

They always get complements.

These aren't your grandfather's suspenders!

October 8, 2024
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Reply from Wiseguy Original

Donald, thank you so much for your kind words! We love to hear how much praise you're getting for your style and we're sure you look extra "dapper" in your new set of Wiseguys!

Best regards, Rueben
Team Wiseguy Original

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