Wiseguy Original Reviews 534

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the craftsmanship and durability of the suspenders. Many appreciate the stylish designs and comfort, with some noting they prefer them over traditional belts. The service also receives positive remarks, with people frequently mentioning the helpfulness and responsiveness of the company. However, some customers also noted issues with delivery and order fulfillment, with instances of lost shipments, delayed arrivals, or orders not being shipped at all. A few other people also felt that the quality of certain components, such as clips and fasteners, was not always up to par, with some breaking or showing wear quickly. Additionally, some reviewers found the sizing guide to be inaccurate, leading to products that were too large or small.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers frequently praise the craftsmanship,... See more

Quality

Users describe positive interactions with quality, highlighting the excellent craftsmanship, durable... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping,... See more

Order

Consumers find order experiences to be ambiguous. Some customers report smooth ordering and delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied

Rated 5 out of 5 stars

After a couple months of measuring and trying custom fit suspenders, I finally achieved my goal and got the perfect fit . Wiseguys went over and beyond to make sure I got exactly what I wanted after s... See more

Company replied


Company details

  1. Fashion Accessories Store

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Great pair of suspenders.

I like that that you are giving another way to attach the suspenders to a belt look.. I like the quality..the clips seem strong to hold the pants..the strap clasps also feel strong as well .I like the way they look with the leather.. shipping wasn't great though...seemed like I waited two weeks after it missed the original delivery date.. but that doesn't effect the product..would buy from them again.

September 19, 2024
Wiseguy Original logo

Reply from Wiseguy Original

Hi Samuel, Thanks for your review! We appreciate your feedback! We're glad to hear you enjoy the quality of our product, and apologize for any inconvenience from shipping. All in all, we're happy you finally get to enjoy your Wiseguy Suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great quality

Great quality, good job.

September 19, 2024
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Reply from Wiseguy Original

Hi Mark, Thanks for your review! We hope you'll keep enjoying wearing your Wiseguy Essential Suspenders!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Speedy Customer Care

I purchased my second set of suspenders from WG. In addition I ordered a Loop with Lobster Hooks. However, the loop arrived with clips. WG quickly, and I stress, quickly, resent the correct loop the day of my email. So besides making great products they back them with incredible service. 10/10.

September 15, 2024
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Reply from Wiseguy Original

Hi Frank! Thank you so much for your kind words. Glad to hear we were able to never let you down.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

My suspenders that I ordered are great

My suspenders that I ordered are great. I ordered extra clips for another set of suspenders as well. Everything arrived on time and I am very happy with them.

August 14, 2024
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Reply from Wiseguy Original

Thanks for the great review Chris! We're really glad to hear your experience with us was positive! Now keep on enjoying your new Wiseguys!

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Wiseguy suspenders are really great

Wiseguy suspenders are really great, many thanks for the fast shipping

August 9, 2024
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Reply from Wiseguy Original

Hi Frank, Glad to hear the Suspenders suit your taste! Keep on enjoying your new Duck Suspenders!

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Very good customer service

Very good customer service! All products are amazing!! Thank you so much 😊

August 12, 2024
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Reply from Wiseguy Original

Hi Frank,
Danke Sehr for your positive review! We are so glad to hear you enjoy your new Wiseguy Suspenders!

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great looking, feeling, and fitting.

The team at wiseguys made sure I got my suspenders on time even though there was a stock issue they had to work around.
I love the suspenders, wore them for my wedding and they will be my go-to’s for special occasions. Very nice looking, sturdy build, I love the belt loop clips, and they are so adjustable. Also these don’t fall off my shoulders unlike most cheap suspenders that cross really low on your back.
Thanks wise guys!

August 9, 2024
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Reply from Wiseguy Original

Hi Daniel, So great to hear we didn't let you down! We're happy to hear your new Crazy Horse Flex Suspenders are meeting your expectations.

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

All good

I am satisfied with what I bought. Good price-quality ratio. Good quality. I will also follow this store in the future. I was happy that they sent as far away as Portugal. I can't think of anything to complain about.

August 6, 2024
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Reply from Wiseguy Original

Hello Juha! 'muito obrigado' for your kind review. Glad to hear you enjoy your new Wiseguys.

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Reliable. Comfortable.

Customer service was great on my order. Suspenders are comfortable and “trustworthy” if you know what I mean. The leather braces are beautiful. Clips stay on and the lobster clips are quick and handy. All positives. Thanks for a great product that does exactly what it’s supposed to do.

August 9, 2024
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Reply from Wiseguy Original

Hi John, What amazing kind words you write! We're very glad to hear we didn't let you down and your experience has been so positive. No problem for the great product and thank you for the great review.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Superb product

Superb product, great customer service. Have started a nice collection of suspenders.

August 8, 2024
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Reply from Wiseguy Original

Hi Garth,

Great to hear your experience with us has been satisfactory! We're very curious about your nice collection of suspenders, if you ever post anything about them, don't forget to tag us in it so we can enjoy your flicks!

Best Regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

The leatherwork is great

The leatherwork is great, the front hooks are sturdy but the rear clamps wouldn’t hold up a thong. They kept slipping off Levis’s and an off a leather belt. One clamp spring into pieces. . Need a better design clamp, maybe a bit bigger. But the clamps appear similar to other suspenders, so maybe an industry standard.

September 4, 2024
Unprompted review
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Reply from Wiseguy Original

Hi Pops,

We're glad to hear you enjoy the leatherwork on your new suspenders! Obviously, we are less glad to hear our clamps are not up to your standard.

Would you mind sending us an email at info@wiseguyoriginal.com with your information? We would very much like to send you a new, more sturdy pair of clamps, free of charge of course!

Best Regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Great suspenders

They perfect exactly what I was looking for.

August 2, 2024
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Reply from Wiseguy Original

Hi Christopher! We're so glad to hear you enjoy your new Crazy Horse Flex Suspenders! We're very sure you look absolutely amazing in them!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars
Wiseguy Original logo

Reply from Wiseguy Original

Hi Jim,

Thank you so much for letting us know how happy you are with your new Crazy Horse Suspenders! We really appreciate your kind words.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Such amazing customer service

Such amazing customer service. I ended up needing to exchange mine for another, and they were so kind and considerate. Really a wonderful experience and excited about getting g the news ones in. Note, exchanged for sizing issue, quality was great.

July 9, 2024
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Reply from Wiseguy Original

Hi Shoanette, amazing to hear we didn't let you down! We hope you keep enjoying your new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 1 out of 5 stars

Broken multiple times within first…

Broken multiple times within first month of owning. Would never purchase again.

June 28, 2024
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Reply from Wiseguy Original

Dear Keith,

So sorry to hear you are having these issues with our suspenders! We will send you a new metal parts set immediately.

I will send you a DM to better understand what broke and we need to solve this to your full satisfaction.

Kind regards,

Mike Spits
Wiseguy co-owner

Rated 4 out of 5 stars

Wonderful

Wonderful, I m very happy!

July 4, 2024
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Reply from Wiseguy Original

Hi Annick, Great to hear you are happy with your Crazy Horse Flex, Buttons and Loops! As we always want to improve ourselves we are curious if there was anything we could have done that would have given us a 5 star review? We really appreciate your feedback, so please let us know!

Kind regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

Most beautiful suspenders I'll ever…

Most beautiful suspenders I'll ever own. The only reason I'm at 4 stars is because the snap attachments to the pants fall off pretty regularly. The hook attachments are excellent though!

I will.absolutely be buying a black pair next.

July 8, 2024
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Reply from Wiseguy Original

Hi Dean,

Thanks so much for your kind review!
When you place your next order please add a note referring to this review and we will happily include a complimentary set of clips which should do their work properly and never let you down!

Kind regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Wiseguy Spenders

I ordered a pair of suspenders from Wiseguys, initially for a wedding. I got concerned when they weren’t showing up and contacted Wiseguys about my concern. They were very helpful and supportive and willing to help out anyway they could. Luckily they showed up in time and are great spenders! Great quality and an accessory I’ll be using quite often. Great company and great products!!

July 4, 2024
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Reply from Wiseguy Original

Hi Jesse, amazing to hear we didn't let you down! Thank you for your kind words about our suspenders, we are so sure you looked amazing in them!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Very easy to order from overseas.

Very easy to order from overseas.

July 4, 2024
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Reply from Wiseguy Original

Hi Andrew, thank you for your positive review. We hope you'll enjoy your Wiseguy Keyring/Hat holder!

Best regards, Rueben
Team Wiseguy Original

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