The Pond Reviews 554

Justin at Wishpond provided excellent service. He was able to find quick and efficient solutions for the email marketing problems I was experiencing. He also was very quick to respond to my emails and very easy to schedule a meeting with.

Working with Wishpond has been a game-changer for our marketing efforts. They took the time to understand our business goals and crafted campaigns that delivered real measurable results. Whether it was a quick check in or a deep dive into campaign performance we always felt supported and in the loop. Highly recommended.

Responsiveness. Timely responses with communication is important to me when I have no history with a company.

Jorge is our representative. He is super responsive and understanding. Not only are his results off the charts but he's easy to work with and has great suggestions. I've been in paid advertising for over 4 years and never seen results like he's getting for us at Kerber USA/SunPowerLED

I don’t usually leave reviews, but I felt it was important to share our experience with Wishpond to help others make an informed decision.

We were approached by their team with the promise of increasing our sales by enhancing our company’s online presence on platforms such as Google and Facebook. While we were initially skeptical, we decided to try their services for 3 months. However, based on their recommendation for better results, we committed to a 6-month subscription.

Unfortunately, over the entire duration, we did not receive a single lead. This was extremely disappointing, and we decided to cancel the service. The cancellation was only acknowledged a month later, during which time we were still being charged — a full month of additional, unnecessary fees.

Despite confirming the cancellation, charges continued even after services had ended. While the first unauthorized charge was eventually refunded after a month, the issue happened again, and as of now, we are still waiting for a resolution despite multiple follow-ups.

Our overall experience has been very frustrating and disappointing — not only did the service not deliver any results, but the billing issues and lack of timely support made it a waste of time and resources. I hope this helps others consider carefully before signing up.

Tomas Halegua is very friendly and prompt with his responses and handled all of the issues I brought to him or got me in touch with someone who could help, like Lucas Rodrigues. They have both been delightful to work with and I have no complaints!

We were very glad to be paired with a team that not only spoke several languages, but also ensured to meet our time-schedule. We are an international business dealing in three different time zones, and our WishPond team ALWAYS met us on out terms and schedule. It is really great that all scheduled meetings stayed within the time-frame scheduled; but better yet was the fact that the team dedicated to us ALWAYS made time for us, even on short notice. We felt seen, heard, understood; we felt like we mattered. Thank you!!

They are filling my inbox with offers every day for the past month, this one person 'redacted' will not leave me alone. I have read the bad reviews and reddit comments and will not be using this company and yet they keep trying.

After I left this review, they are now telling Trustpilot that they want more information from me including my full name... this place is a risk

Jorge Gonzalez was patient, supportive and accommodating in helping me develop ads for my small business. I appreciate his knowledge and recommendations for growing my clientele. Thank you, Jorge.

Justin Janke is a pleasure to work with. A true super professional, courteous, diligent, and he always follows up. Smart guy on top of all that. I would recommend him for any online business wanting to build a better storefront on using Wishpond!

It is impossible to cancel your subscription with Wishpond. After multiple email communications, although they stated my request was being taken care of, they never canceled my monthly subscription.

My wesbite was moved to another website hosting company and Wishpond continued charging my credit card. You cannot cancel on their portal. You cannot remove credit card information, only change it.

Ultimately, I had to call my bank/credit card company to suspend any future recurrent charges from going through.

Addendum: After working with Wishpond, we reached a mutually agreed upon resolution. On a positive note, while I was with Wishpond, I was very satisfied with the website they made for my company and the tools they provide to help grow your company.

Estefano, Account Manager capture the essence of Fig&Myrtle. He has a clear and concise plan on how we should proceed. I am impressed.

It’s a scam. locked me into a costly contract and has not done anything. Charged for several months and they didn’t do anything. Server was down and was still charged.

Do not use them there are many other legit companies.

Constant email spam, even got marked as phishing by gmail.

Edit: thank you for telling your reps to calm the f down, but I am still receiving spam from you.

I'm very happy with the work of Maria and the team-
She helped me when ever I needed and always solved problems quickly.
I'm happy with the set up of my store, decorations and all about the ads and marketing.

I had a very disappointing experience with a Wishpond sales representative. The salesperson was aggressive and seemed more interested in pushing their agenda than actually listening to my needs and concerns. I would not recommend engaging with them if you're looking for a respectful and attentive sales experience.

Advice for the Sales Team and Management:
Even if you find that a lead is not promising, it’s important not to give the impression that they are wasting your time. Every lead deserves respect and proper attention, as you never know how future interactions might unfold.

I feel the reviews speak for themselves, however, the constant barage of spam emails from them despite requesting that they stop just shows what an unprofessional outfit this company is.

Any company that has to resort to spamming people to try and generate sales is, in my view, ethically and morally wrong.

STAY AWAY. Great company in concept, awful in execution. They can waste weeks, months, or years of your time by making the same endless mistakes over and over and over again. The marketing content they churn out is noticeably AI, and pure garbage.

Great team members on staff and all want to see your business grow. Many of my followers have commented on the sharpness of the content along with the message. The tools provided have been very helpful.
I would encourage business owners to include a Wishpond account manager to help manage content emails, social media postings, etc. Allowing me to work on the business and not in the business.