Wisper Internet - Mascoutah Reviews 94

TrustScore 3.5 out of 5

3.4

9711 Fuesser Road, 62258 MASCOUTAH, IL, US


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See what reviewers are saying

Rated 5 out of 5 stars

I have had wisper internet service since around 2003 when I really needed faster service while doing web maintenance - I would literally up load some pictures, go cut the grass - 2-2.5 hours and sti... See more

Company replied

Rated 4 out of 5 stars

Your office support group was able to tell me what I had received was a suspicious, unwanted email. I need you to check to see why nearly half of the emails sent from our email address end up in th... See more

Company replied

Rated 1 out of 5 stars

This ISP is probably the most unreliable service in Southwest Missouri! I'm 5 miles from the clear line of sight tower and very frequently loose service or it drops down to old dial up speeds! My wife... See more

Company replied


Company details

  1. Internet Service Provider
  2. Business to Business Service
  3. Internet Provider
  4. Phone and Internet Service

Written by the company

At Wisper Internet, we know you want to stay connected - and that means you need internet that simply works. The problem is, most providers are a nightmare to deal with, leaving you feeling frustrated and powerless. We believe you deserve better. That’s why, for over 20 years, we’ve been building a different kind of internet - one people love enough to recommend to their neighbors. Here’s the Wisper Promise: 1. We help you choose a plan that’s right for you. 2. We get you connected and make sure it works. 3. And we’re always here when you need us. So see if Wisper is available at your home today - so you can stop living an interrupted life and start connecting with a provider who cares


Contact info

  • 9711 Fuesser Road, 62258, MASCOUTAH, IL, United States

  • 8007657772

3.4

Average

TrustScore 3.5 out of 5

94 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

The internet goes out a lot and the…

The internet goes out a lot and the speed is slow and we pay the higher package for faster speed

July 19, 2021
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Reply from Wisper Internet - Mascoutah

Hi Ashley! We can definitely take a look at that for you! We'll put in a support ticket and see what's going on.

Rated 5 out of 5 stars

I’ve never really had anything go wrong…

I’ve never really had anything go wrong with my Wisper service. I’ve had one occasion when my service was interrupted and it was fixed the next day, but other than that Wisper is a good Internet Provider.

July 19, 2021
Wisper Internet - Mascoutah logo

Reply from Wisper Internet - Mascoutah

Thanks, Erin!

Rated 5 out of 5 stars

Great internet

Great help. Only wish they had 24 hour hotline not just voicemail.

July 19, 2021
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Reply from Wisper Internet - Mascoutah

Thanks, Emily!

Rated 3 out of 5 stars

Your speeds just aren’t fast enough

Your speeds just aren’t fast enough. I experience a lot of buffering while trying to stream multiple things at once. I’ve called and tried to upgrade my package but unfortunately I have been told that this is the highest I can go. As soon as a better service provider somer along I will be switching. This is really my only option at the moment.

July 19, 2021
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Reply from Wisper Internet - Mascoutah

Thanks for the feedback, Caleb.

Rated 4 out of 5 stars

We like Wisper

We like Wisper. We live in the country between Edwardsville and Bethalto. We lose service occasionally but it doesn't last very long. We stream movies on Netflix and Disney+. The customer service is usually very good too.

July 19, 2021
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Reply from Wisper Internet - Mascoutah

So glad you like us!

Rated 5 out of 5 stars

We received excellent and extremely…

We received excellent and extremely courteous service from the phone service to the technician that came and worked on our service. We are still having some times when the internet goes down and will get in touch if more is needed.

July 19, 2021
Wisper Internet - Mascoutah logo

Reply from Wisper Internet - Mascoutah

Thanks for your support!

Rated 2 out of 5 stars

Can't game or stream 4k TV

Can't game or stream 4k TV. Called many times over the years always the same answer (we need to upgrade or towers). This is the only internet I can get until starlink becomes available. My latency for gaming is around 200 to 400ms.

July 19, 2021
Wisper Internet - Mascoutah logo

Reply from Wisper Internet - Mascoutah

Hi, Joe! Support will be in contact with you.

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